Retail Store Manager at Metro and Castle

The Job

• Improve profit and attain sales target of the supermarket
• Deal with all complaints, queries, and other related customer service issues
• Strong supervision of the stores for improved customer service experience.
• Recruit and interview new staff for the supermarket
• Organize training, orientation, and supervise all floor supervisors
• Oversee receiving orders and stock control
• Assign and schedule tasks for specific employees and also follow up on the results they generate
• Complete all the operational requirements of the store
• Appraise, monitor, and plan tasks to be given to individual staff members
• Discipline, counsel, and coach staffs to maintain positive result generation.
• Recognize future and present requirements by customers
• Establish good rapport with existing and potential customers
• Collaborate with other members of staff that have good understanding about service requirements
• Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise
• Study trends, authorize clearance sales and also determine all required sales promotions
• Review merchandising by formulating pricing policies
• Identify profitability ratio by studying financial statements and operating statements
• Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.

Qualifications

• OND / HND / BA / B.Sc in Business or Retail Management, Operation Management or any related course.

Experience:

• 3 - 5 years related experience working in a Supermarket.

The Person:

• Foundation Degree in Retail Management, or Diploma in Retail Business field.
• Possess excellent verbal and written communication skills
• Ability to relate cordially with clients
• Possess management proficiency
• Ability to plan and execute strategic sales processes
• Ability to deliver result copiously
• Ability to manage other staff members
• Possess excellent specific market knowledge
• Possess IT and accounting proficiency
• Ability to work under pressure
• Ability to lead a team
• Ability to multitask.