Retail Store Supervisor at Metro and Castle

Responsibilities

• Overseeing salespeople, cashiers, shelf stockers, and other employees.
• Managing finances and preparing an annual budget.
• Keeping records of expenditure, sales figures, and employee performance.
• Evaluating the supply and availability of stocks, and profit-margins.
• Implementing measures to avoid stock damages, theft, and wastage.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Investigating market trends and offering products that would appeal to customers.
• Addressing customers' requests, comments, and complaints.
• Motivating employees to achieve targets.
• Training new staff members and scheduling shifts.

Requirements

• Higher National Diploma (HND)
• A Bachelor's Degree in Business Administration, Financial Management, or equivalent qualification preferred.
• 1 - 3 years relevant work experience.
• Demonstrable experience in a supervisory capacity at a retail store, or similar.
• Extensive experience with preparing budgets, and financial and expense reports.
• In-depth knowledge of product and consumer trends, and marketing strategies.
• Exceptional interpersonal skills in dealing with employees and customers.
• Competency in retail management software, such as AIM and NetSuite.
• Proficiency with spreadsheet and word processing software.
• Excellent written and verbal communication skills.
• Familiarity with applicable labor laws, and retail health and safety standards.