Job Vacancies at HReade Limited

Essential Job Functions
Assumes responsibility for the accurate and timely performance of accounts payable functions:

• Reviews source documents and matches purchase orders, invoices, and receiving documents:
• Codes invoices to appropriate general ledger accounts.
• Determines optimum payment dates and takes advantage of all discounts on invoices.
• Reviews invoices to ensure they are correctly coded, properly authorized, and there are no over payments or repeat payments.
• Ensures that approval authority is in accordance with purchasing policies.
• Processes payments and obtains authorized signatures.
• Performs accounting duties in accordance with established Company policies and procedures.
• Ensures that accounting errors, discrepancies, and violations in purchasing policies are promptly identified and resolved.
• Sees that accounting duties are performed in accordance with established procedures and standards.

Assumes responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies:

• Responsible for capturing orders for the Operations Manager.

Assumes responsibility for establishing and maintaining effective business relations with vendors:

• Researches and resolves vendor problems and billing discrepancies.
• Answers vendors’ questions or refers them appropriately.
• Maintains and projects the Company’s professional reputation.

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management:

• Assists Accounting Department personnel as needed.
• Keeps management informed of area activities and of any significant problems. Reports transactions that are outside established purchasing policies to the Controller.
• Maintains regular contact with other departments to obtain information and/or to correct transactions.

Assumes responsibility for related duties as required or assigned:

• Ensures that work area is clean, secure, and well maintained.
• Performs general accounting duties as needed.
• Maintains confidentiality.
• Completes special projects as assigned.

Education

• Accounting qualifications and / or courses preferred.

Work Experience

• 5 year’s work experience with 1-2 years’ of previous accounts payable experience preferred.

Technical Requirements:

• Accounts Payable functions are accurate, current, and timely.
• Effective business relations exist with suppliers and vendors.

Knowledge Requirements:

• Knowledge of Company purchasing policies.
• Understanding of basic bookkeeping concepts and procedures.
• Knowledge of automated accounts payable applications.

Skills Required:

• Good communication skills.
• Organizational skills.
• Team oriented.
• Detailed.
• Customer service oriented.
• Able to use accounting software and spreadsheets.

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Division/Department: IT
Reports To: Operations Manager / IT Manager

Essential Job Function

• Installing and configuring computer systems.
• Providing system support to other system users
• Troubleshooting system and network problems and diagnosing and solving faults arising from online publication systems;
• Providing procedural documentation and relevant reports;
• Maintains end users confidence and protects operations by keeping information confidential.
• Manage requests for IT application access, ensuring full compliance to agreed security policies and procedures.
• Responding within agreed time limits to call-outs;
• Servers as first level support on all incidents with online publication systems
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with team members and other professionals.
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Performing backup and restore procedures
• Continually develop Disaster recovery and business continuity plan
• Ensure system environments are fully maintained with appropriately supported updates and patches
• Provide assistance with testing and deployment of application changes/releases.
• Analyzing call logs to spot trends and underlying issues
• Proactively monitoring systems to capture potential issues (e.g. alerts, performance) before they occur, in accordance with monitoring/maintenance procedures.

Education

• Bachelor's Degree in Computer Science, Engineering or other relevant discipline.

Work Experience:

• A minimum of 3-5 years post-graduate experience in a similar position, preferably, professional experience should be against the background of enterprise system solutions.

Knowledge Requirements:

• Excellent working knowledge of up-to-date servers and desktop systems
• Knowledge of Windows Servers, Linux OS and Virtualization
• Knowledge of network and security systems.
• Ability to work well with others, as well as independently. Attention to detail.
• Strong organizational skills and ability to multi-task.
• Strong Problem solving skills
• Knowledge CRM /Helpdesk applications.

Skills Requirements:

• Deciding and initiating action
• Analyzing
• Creating and Innovative
• Strong interpersonal skills
• Highly developed sense of integrity and ethics
• Must possess astute technical competency
• Effective communication skills
• Good reporting, project and time management skills with persistence
• Planning and Organizing
• Problem solving and research skills.

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Reports To: Operations Manager

Essential Job Functions

• Professionally handle incoming requests from end users and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather user information, access and fulfill user’s needs, educate the end user where applicable to prevent the need for future contacts and document interactions.
• Troubleshoot end user’s issues over the phone.
• Handles issues in the best interest of both end users and the organization
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the end user’s experience.
• Interact with end users to provide and process information in response to inquiries, concerns, and requests about service delivery.
• Identify and escalate priority issues per end users specifications.
• Redirect problems to appropriate resource.
• Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.
• Write training Manuals
• Follow up with end users to ensure issue has been resolved.
• Gain feedback from end users about user online experience.

Education

• Bachelor’s degree in Computer Science of other relevant discipline.

Knowledge Requirements

• Excellent working knowledge of up-to-date desktop applications
• In-depth knowledge of ICT business environment.

SkillsRequirements:

• Deciding and initiating action
• Analyzing
• Delivering results and meeting customer expectations
• Highly developed sense of integrity and commitment to end user satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for end users.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong detail orientation and communication/listening skills.
•  Possess a strong work ethic and team player mentality.

Experience

• A minimum of 1-3 years post-graduate experience in a similar position, preferably, professional experience with use of CRM to support Enterprise systems.