Job Vacancies at Greengates Group Limited

Waitress Job Description 

A 20 room hotell locatted at Ikoyi is looking for a friendly waitress to assist customers by providing menus and information about specials, taking food orders, and ensuring that orders are received by kitchen staff and prepared according to the customer's specifications. Waitresses also check in with customers to find out if they are happy with their service and meals.

To be successful as a waitress you must be friendly and patient with all customers. A good waitress enquires about the customer's needs and ensures that they have a satisfactory dining experience.

Waitress Responsibilities:

• Provide customers with menus.
• Take customer orders and relay this to the kitchen.
• Serve food and beverages to customers.
• Listen to any complaints that patrons have and address them appropriately.
• Prepare bills and process payments.

Waitress Requirements:

• Endurance to stand and walk for long hours.
• Flexible work hours.
• Friendly disposition.
• Excellent coordination skills.
• Excellent communication skills.

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GUEST SERVICE REPRESENTATIVE

A 20 room hotel located at Ikoyi is looking for highly organized Female candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.(this is for equal employment opportunity please as female canidiates are strongly adviced to apply.

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Guest Service Representative Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Guest Service Representative Requirements:

• BA/BSC.
• 2+ years of customer service experience.
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

go to method of application »

GUEST SERVICE REPRESENTATIVE

We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Guest Service Representative Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Guest Service Representative Requirements:

• BA/BSC.
• 2+ years of customer service experience.
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.