Job Vacancies at Green Africa Airways Limited

Job Role

• Coordinate and manage all activities of ground services staff which include airside and landside operations.
• Manage the smooth operations of the daily flights within set Green Africa targets.
• Manage the staffing level to ensure sufficient airport staff is on duty to perform operations. Ensure that duties are adequately rostered and covered on a daily, taking into account sick leave, authorize vacation and staff shift swaps.
• Manage all staff work and personal issues.
• Monitor and consult with vendors on a daily basis, making sure that they operate to Green Africa standards.
• Host operations briefings with all stakeholders as required.
• Proactively deal with issues before they turn into problems.
• Motivate and empower our airport team and encourage personal development.
• Provide a stimulating environment in which team members feel motivated to give excellent customer service.
• Work with management to assess and improve processes and policies
• Help management create the department’s budget
• Participate in Incident / Accident investigations for Root Cause and recommendations for corrective actions.
• Monitor and manage compliance with Nigerian Civil Aviation Regulations (Nig. CARs

Qualifications
Experience:

• Advanced

Skills:

• Interpersonal skills
• Administrative skills
• Decision Making skills
• Leadership skills

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Experience Level: Advance

Job Role

• Ensure parking stand is allocated. 
• Check all inbound flight paperwork.
• Rectify/report all in bound flight paperwork discrepancies.
• Ensure sufficient services and staff are in a position on time as per Service Level Agreements (SLA’S).
• Ensure services and provision of Special Needs Passengers.
• Prior to aircraft arrival, ensure all arrival services and equipment are in correct position. Meet and liaise with all service parties.     
• Ensure all agreed SLAs, safety standards and procedures are adhered to by all internal and external parties.
• Monitor safe arrival of aircraft to stand, activate and implement arrival procedure.
• Supervise/coordinate passenger disembarkation.
• Supervise/coordinate crew disembarkation.
• Supervise/coordinate dead load offload.
• Check with third parties for any discrepancies.
• Check aircraft holds pre and post flight.
• Ensure all in house departments and third parties adhere to agreed working practices/guidelines to ensure safe and on time turnaround.
• Always communicate with all relevant departments regarding OTP.
• Maximise OTP while remembering, safety first before commercial consideration.
• Ensure all parties in place for safe departure from stand and make sure all security checks have been completed correctly.      
• Initiate/agree aircraft pushback.
• Final accountability for authorising departure of aircraft in accordance with all GREEN AFRICA and legislative requirement.

Skills Required

• Analytical Skills
• Safety & Security awareness
• Basic lifting technique skills
• Basic weights and balance skills

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Experience Level: Advance

Job Role

• Understand and administer company/division policies, guidelines, and practices.
• Ensure all passengers are handled in a professional manner.
• Keep effective communication lines with our key clients and corporate passengers.
• Takes decisions regarding all frontline procedures independently without immediate referral to the Duty Manager when necessary.
• Makes timely decisions on ticketing/check in issues that may impinge on OTP of all flights.
• Ensure check in agents are adequately briefed on new changes in ticketing.
• Provide a visible Green Africa supervisory presence at each departure and arrival while being available to staff and customers as needed within established company standards.
• Assisting Customer Service Agents/Leads in their interactions with passengers and intervening to provide support where necessary.
• Always seek to secure Customer Loyalty by providing exceptional service.
• Maintain quality through leadership, coaching and supervision.
• Supervising flight arrivals and departures and all the activities of customer service agents/leads and ensure decisions are made Authorising excess luggage charges, ticket change fees etc.
• Review and approve employee leave requests, staff scheduling.
• Responsible for post-departure activities and front-line document.
• Provide Duty Manager with daily, weekly and monthly reports.
• Responding to communication and requests and follow up on lost and found and service recovery issues.
• Act as Delay coordinator and coordinate the prompt handing of crew/customer relations issues.
• Understand and administer company policies, guidelines and practices. Passing on information on new products and services received from the Head Office.

Skills

• Coordination Skills.
• Customer service skills
• Leadership skills
• Good communication skills.

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Experience Level: Intermediate

Job Role

• Book reservations and issue tickets to clients.
• Plan route and compute ticket cost, using schedules and computer.
• Make ticket booking, quote fare, and send to direct customers by email.
• Prepare and forward daily sales report to the Ticketing & Reservation Supervisor at every close of shift.
• Answer inquiries regarding information such as schedules, accommodations, procedure and polices.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
• Prepare customer invoices and accept payment.
• Provide customers with travel suggestions and information sources.
• Respond to enquiries.
• Determines whether space is available on travel dates requested by customer.
• Educate and enlighten customer on the new and existing products of the company.
• Maintain accurate records and update PNR files