Job Vacancies at Credit Direct Limited

Job Summary

• As a Fleet and Admin Officer at Credit Direct Limited, you will be responsible for managing the company's fleet, coordinating vehicle maintenance and repairs, overseeing administrative tasks, and providing support to various departments.
• Your role will contribute to the effective utilization of company resources, efficient transportation logistics, and the smooth functioning of administrative operations.

Fleet Management:

• Coordinate the company's fleet of vehicles, including cars and motorcycles.
• Schedule and monitor vehicle maintenance, repairs, and servicing to ensure the fleet's optimal condition and compliance with safety standards.
• Manage fuel consumption and maintenance records for each vehicle.
• Oversee the acquisition, renewal, and cancellation of vehicle licenses, permits, and insurance.
• Conduct regular inspections of vehicles to identify and address any issues promptly.
• Ensure compliance with road traffic regulations and company policies for safe driving practices.
• Maintain accurate fleet-related documentation, including vehicle registration, logbooks, and maintenance records.
• Monitor driver performance and adherence to company policies, addressing any concerns or providing training as needed.

Administrative Support:

• Provide administrative support to various departments, including handling correspondence, managing office supplies, and maintaining office equipment.
• Assist in organizing company events, meetings, and conferences, including logistical arrangements and coordination.
• Coordinate travel arrangements and accommodation for employees.
• Assist in the onboarding process for new employees, including setting up workstations and arranging necessary equipment and supplies.
• Assist in preparing and managing budgets for fleet and administrative expenses.
• Ensure compliance with company policies and procedures related to administrative tasks.

Job Requirement

• A minimum of First Degree from a recognized Educational Institution.
• Must have minimum of 3-5 year experience in Fleet Management and Administrative roles.
• Strong knowledge and experience of Facility, Fleet and Admin management.
• Proficiency in using Microsoft Office Tools and facility management systems.
• Ability to work independently and make sound decisions under pressure.
• Ability to perform inspections and oversee Job-related task
• Relevant certifications will be a plus.

Person Specification

• Strong organizational and problem-solving abilities.
• Proactive and self-motivated with a strong sense of responsibility.
• Ability to work independently and as part of a team.
• Excellent communication skills, both verbal and written.
• Customer-focused mindset with a commitment to providing quality service.
• Professionalism, integrity, and confidentiality in handling sensitive information.
• Flexibility and adaptability to changing priorities and business needs.

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Job Summary

• As a Telecollector at Credit Direct Limited, you will be responsible for contacting customers by telephone to facilitate loan repayment.
• You will use your excellent communication and negotiation skills to establish rapport, understand customer circumstances, and negotiate payment arrangements.
• Your goal will be to achieve collection targets while ensuring a positive customer experience and adhering to company policies and procedures.

Responsibilities

• Contact customers by telephone to collect loan payments, adhering to established collection guidelines and regulatory requirements.
• Build rapport and maintain professionalism while engaging with customers to understand their financial situations and negotiate payment arrangements.
• Provide accurate and clear explanations of outstanding balances, payment options, and consequences of non-payment, aiming to secure timely repayments.
• Document all collection activities, conversations, and payment agreements in the collection system accurately and promptly.
• Follow up with customers on payment commitments, sending reminders, and providing assistance in resolving any payment-related issues.
• Handle customer inquiries, complaints, and disputes professionally and efficiently, escalating complex cases to the appropriate department for resolution.
• Achieve monthly collection targets and maintain a high level of performance in accordance with set key performance indicators (KPIs).
• Maintain compliance with all applicable laws, regulations, and company policies during collection activities.
• Collaborate with team members and supervisors to share knowledge, best practices, and contribute to process improvements.
• Stay updated on industry trends, regulations, and best practices in debt collection.

Job Requirement

• Proven experience in debt collection or a related customer service role, preferably in the financial industry.
• Strong negotiation and persuasion skills with the ability to handle difficult customer conversations professionally and effectively.
• Excellent verbal communication skills, including active listening and clear articulation of information.
• Customer-focused mindset with the ability to empathize with customers while maintaining professionalism.
• Strong organizational and time management skills to prioritize tasks and meet collection targets.
• Proficient in using collection systems, customer relationship management (CRM) software, and Microsoft Office applications.
• Ability to work independently and as part of a team in a fast-paced and target-driven environment.
• Knowledge of debt collection regulations and compliance practices.
• Fluency in multiple languages is an advantage.

Person Specification

• Resilient and persistent, with the ability to handle rejection and overcome obstacles.
• Excellent problem-solving skills to identify solutions and alternative payment arrangements.
• Integrity and ethical conduct when dealing with sensitive customer information.
• Adaptability to changing collection strategies, policies, and procedures.
• Positive attitude and a strong work ethic.
• Ability to work under pressure and meet deadlines.
• Collaboration and teamwork mindset.
• Attention to detail and accuracy in documentation.

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Job Summary

• We are seeking an experienced Database Administrator with a minimum of 5 years of relevant experience.
• The ideal candidate will have expertise in managing and developing both MySQL and MSSQL databases, possess strong knowledge of SQL syntax, and demonstrate a deep understanding of database administration and development principles.

Responsibilities

• Manage and administer SQL database systems, including installation, configuration, and maintenance.
• Monitor database performance, identify bottlenecks, and optimize database systems for improved efficiency and reliability.
• Develop, implement, and maintain database solutions to meet business requirements, ensuring data integrity and security.
• Design and implement database structures, tables, views, stored procedures, and functions.
• Perform database backups, recovery, and restoration activities, ensuring data availability and reliability.
• Troubleshoot and resolve database-related issues, including performance tuning, query optimization, and debugging.
• Collaborate with cross-functional teams to analyze and understand data requirements and provide effective database solutions.
• Ensure compliance with data governance, security, and privacy policies and regulations.
• Stay updated with the latest trends, technologies, and best practices in database administration and development.

Job Requirement

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Minimum of 5 years of professional experience as a SQL Database Administrator
• Strong knowledge and experience in managing both MySQL and MSSQL databases.
• Proficiency in SQL syntax, query optimization, and database performance tuning.
• Experience in database design, implementation, and maintenance.
• Familiarity with database backup, recovery, and restoration procedures.
• Understanding of data security, access control, and database encryption techniques.
• Knowledge of database monitoring and diagnostic tools.

Experience:

• Minimum 5 years of experience as a SQL Database Administrator & Developer.
• Experience in managing and developing MySQL and MSSQL databases.
• Proven track record in database design, implementation, and optimization.

Required Knowledge, Skills & Competencies:

• Proficiency in SQL syntax and advanced query optimization techniques.
• In-depth knowledge of MySQL and MSSQL database management systems.
• Strong understanding of database administration principles and best practices.
• Familiarity with database backup, recovery, and disaster recovery procedures.
• Solid understanding of data security and privacy regulations.
• Excellent problem-solving and analytical skills.

Person Specification

• Strong technical expertise in managing and developing MySQL and MSSQL databases.
• Proven ability to troubleshoot and resolve database-related issues.
• Excellent problem-solving and analytical skills.
• Detail-oriented with a focus on data integrity and security.
• Strong communication and collaboration skills.
• Ability to work effectively both independently and as part of a team.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Willingness to learn and stay updated with emerging database technologies and trends.

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Job Summary

• As an Application Support Engineer at Credit Direct Limited, you will be responsible for maintaining and troubleshooting our application systems, resolving technical issues, and providing support to end-users.
• You will work closely with cross-functional teams to identify and resolve application-related problems, perform root cause analysis, and implement effective solutions.
• Your expertise in application support and strong customer service skills will play a crucial role in ensuring our systems are operating at optimal levels to meet business requirements.

Responsibilities

• Provide application support to internal users and external customers, addressing inquiries and resolving technical issues in a timely and efficient manner.
• Monitor the performance and availability of applications, proactively identifying and resolving any issues or disruptions to ensure uninterrupted service.
• Collaborate with software development teams to understand application functionality, workflows, and configuration details.
• Investigate and troubleshoot application-related incidents, performing root cause analysis and implementing corrective actions.
• Document and maintain knowledge articles, FAQs, and troubleshooting guides to assist users in resolving common issues independently.
• Collaborate with cross-functional teams to perform application testing, including functional, regression, and performance testing, ensuring the quality and stability of the systems.
• Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to end-users.
• Participate in the development and maintenance of application monitoring and alerting systems to proactively identify and address potential issues.
• Communicate effectively with stakeholders, providing regular updates on the status of support requests and incident resolutions.
• Contribute to the continuous improvement of application support processes, identifying opportunities for automation, streamlining workflows, and enhancing efficiency. 

Job Requirement

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as an Application Support Engineer or in a similar role, supporting enterprise-level applications.
• Solid understanding of application architecture, web technologies, and database concepts.
• Proficient in troubleshooting application issues, performing root cause analysis, and implementing effective solutions.
• Experience with SQL queries and database management (e.g., Microsoft SQL Server, Oracle, MySQL).
• Familiarity with incident management and ticketing systems (e.g., Jira, ServiceNow).
• Excellent analytical and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong customer service orientation, with excellent communication and interpersonal skills.
• Ability to work well in a fast-paced, team-oriented environment.
• Knowledge of ITIL principles and practices is a plus. 

Person Specification

• Strong attention to detail and a commitment to delivering high-quality solutions.
• Proactive and self-motivated, with the ability to work independently and take initiative.
• Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Adaptability and flexibility to quickly learn new technologies and applications.
• Strong problem-solving skills, with the ability to analyze complex situations and identify practical solutions.
• Strong commitment to providing exceptional customer service and support.

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Job Summary

• As an End User Support Specialist at Credit Direct Limited, you will be the primary point of contact for technical support related to Microsoft suites, assisting end-users with their hardware, software, and network-related inquiries.
• Your responsibilities will include troubleshooting and resolving technical issues specific to Microsoft Office applications, configuring user settings, and providing training and guidance to users.
• Your expertise in customer support and proficiency in Microsoft suites will play a critical role in ensuring a positive end-user experience and efficient IT operations.

Responsibilities

• Provide technical support and troubleshooting assistance to end-users regarding Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Assist end-users in installing, configuring, and maintaining Microsoft Office suite applications.
• Troubleshoot and resolve hardware, software, and network-related issues specific to Microsoft Office applications.
• Set up and configure user accounts, permissions, and access levels in Microsoft suites according to company policies and procedures.
• Collaborate with IT teams to escalate complex Microsoft suite issues and coordinate resolutions to minimize downtime and disruption to end-users.
• Document and maintain accurate records of support requests, actions taken, and solutions provided using a ticketing system.
• Develop and deliver training materials and conduct user training sessions to enhance end-users' proficiency in Microsoft Office applications.
• Stay updated with the latest features, updates, and best practices in Microsoft suites to provide proactive support and recommend improvements.
• Assist in the procurement and inventory management of Microsoft licenses and software updates.
• Contribute to the development and improvement of IT policies, procedures, and knowledge base articles related to Microsoft suites to enhance the end-user support experience.
• Collaborate with cross-functional teams to identify recurring Microsoft suite issues and propose long-term solutions to improve system stability and reliability.

Job Requirement

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as an End User Support Specialist or in a similar technical support role with expertise in Microsoft Office applications.
• Strong knowledge of Microsoft Office suite applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Familiarity with troubleshooting hardware and software problems related to Microsoft suites, including installations, configurations, and compatibility issues.
• Experience in diagnosing and resolving issues specific to Microsoft Office applications.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts related to Microsoft suites to non-technical users.
• Strong customer service orientation, with the ability to remain patient and professional while assisting end-users.
• Ability to work well in a fast-paced, team-oriented environment.
• ITIL Foundation certification is a plus.

Person Specification

• Strong attention to detail and a commitment to providing high-quality technical support.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues specific to Microsoft suites.
• Strong interpersonal skills and the ability to establish rapport with end-users and collaborate effectively with cross-functional teams.
• Proactive and self-motivated, with the ability to prioritize tasks and manage time effectively.
• Flexibility and adaptability to changing priorities and business needs.
• A passion for learning and staying up-to-date with the latest features and updates in Microsoft Office applications.

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Job Summary

• As an IT Security Engineer at Credit Direct Limited, you will be responsible for designing, implementing, and maintaining robust security measures to protect our critical IT infrastructure, data, and systems from potential cyber threats.
• You will collaborate with cross-functional teams to identify vulnerabilities, develop security policies and procedures, and implement security solutions.
• Your role will be crucial in safeguarding our organization against unauthorized access, data breaches, and other security incidents.

Responsibilities

• Conduct regular security assessments and vulnerability scans to identify potential risks and vulnerabilities within the IT infrastructure.
• Develop and implement security policies, procedures, and guidelines to ensure compliance with industry standards and best practices.
• Configure and manage firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and other security tools to monitor and protect the network.
• Monitor security events, analyze logs, and investigate security incidents to identify the root cause and recommend appropriate actions.
• Collaborate with internal teams to perform risk assessments and develop mitigation strategies to address identified risks.
• Conduct security awareness training sessions for employees to promote a culture of security awareness and best practices.
• Stay updated with the latest security trends, technologies, and threats, and provide recommendations for security enhancements.
• Participate in incident response activities, including containment, investigation, and recovery, in coordination with the IT and management teams.
• Work closely with application development teams to ensure secure coding practices and conduct security code reviews.
• Participate in the development and maintenance of disaster recovery and business continuity plans.

Job Requirement

• Minimum 5 years of experience in a similar role
• Bachelor’s degree in computer science, Information Security, or a related field. Relevant certifications (e.g., CISSP, CISM, CEH) are highly desirable.
• Proven experience as an IT Security Engineer or in a similar role, with a strong understanding of information security principles and best practices.
• In-depth knowledge of network protocols, firewalls, IDS/IPS, endpoint protection, encryption technologies, and other security technologies.
• Experience with vulnerability assessment tools, penetration testing methodologies, and security incident response.
• Familiarity with security frameworks and standards (e.g., ISO 27001, NIST, PCI DSS).
• Strong analytical and problem-solving skills, with the ability to analyze complex security issues and provide effective solutions.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
• Strong commitment to maintaining the confidentiality, integrity, and availability of sensitive information.

Person Specification

• Strong attention to detail and a proactive approach to identifying and resolving security issues.
• Ability to work both independently and collaboratively within a team.
• Strong ethical standards and a commitment to maintaining high levels of integrity and confidentiality.
• Continuous learning mindset and the ability to keep up with evolving security technologies and threats.
• Excellent problem-solving and decision-making skills, with the ability to analyze complex situations and recommend effective solutions.
• Flexibility and adaptability to changing priorities and business needs.

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Job Summary

• In this role, you will be responsible for overseeing the quality assurance process for our software development projects.
• You will work closely with developers, project managers, and other stakeholders to ensure that the software meets the required standards and specifications.
• You will also ensure necessary IT governance policies are in place and its processes are implemented.

Responsibilities

• Oversee all quality testing, maintenance, and deliverables associated with the organization’s information technology initiative.
• Oversee the quality assurance process for software development projects.
• Manage continuous quality improvement to ensure the delivery of the best possible IT products and services.
• Ensure that processes and practices are aligned across teams and providers to operate effectively and efficiently.
• Tests continuity management plans and procedures to ensure they address exposure to risk and that agreed levels of continuity can be maintained.
• Validate systems, products or services against user experience goals, metrics and targets.
• Collaborate with developers, project managers, product managers, and other stakeholders to ensure that the software/product quality meets requirements and specifications.
• Develop and drive implementation and standardization of QA processes.
• Review and approve QA plans and test cases.
• Identify and track quality assurance metrics, such as defects and test coverage.
• Coordinate and manage QA team members, including assigning tasks and reviewing their work.
• Lead the definition of policies, processes, strategies, standards, and guidelines using best practice frameworks, whilst reviewing current approaches and suggesting improvements.

Requirements

• Bachelor's degree in Computer Science or a related field.
• 5+ years of experience as a QA engineer.
• Possess expert knowledge and experience with information technology testing applications.
• Practical experience analyzing data and translating the outcome to actions.
• Previous experience leading and managing a QA team.
• Strong understanding of software development processes and testing methodologies.

Experience:

• Leading complex, multi-disciplinary quality assurance technical projects using engineering expertise
• Ability to train, mentor, and coach large scale organization on technology best practices
• Performing deep dive technical solution analysis and design aligning to the overall quality assurance engineering strategy
• Collaborate with other functional teams on aspects of the feature or sub-system
• Develop and refine test cases for new products/features to ensure adequate test coverage
• Review existing tool sets and assist in proposing a framework for a world-class QA team that focuses primarily on developing automated testing tools.
• Experience in all QA cycle, such test plan creation, test case creation and execution and reporting are a must.
• Understanding of software testing lifecycles, in either agile or Waterfall environments.
• Thorough and detailed understanding of all phases the Software Development Lifecycle (SDLC), including Agile and Waterfall is required.

Required Knowledge, Skills & Competencies: 

• Strong knowledge and understanding of automated testing.
• Knowledge of Load and Performance testing tools: (JMeter, Cypress, Soasta cloud test)
• Strong application and usage of API testing tools: (Post man, swagger, soapui, Apiary)
• Strong application and usage of Unit testing tools: (Junit,NUnit, PHPUnit, SonarQube, Code coverage).
• Strong application and usage of Test Management tools: (Mantis bug tracker, TestCollab, IBM Rational Quality manager, Jira).
• Strong application and usage of Functional testing tools: (Selenium, Cucumber).
• Strong application and usage of Multi-device testing tools: (DeviceAnywhere, Amazon device farm, Device emulators).

Person Specification: 

• Have strong communication and interpersonal skills.
• Have excellent leadership and managerial abilities.
• Possess keen analytical and problem solving skills.
• Show critical thinking with great attention to details.
• Have excellent time management skills.

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Job Summary

• The role of a Senior Data Engineer is critical in designing, developing, and maintaining robust data infrastructure and systems that enable efficient and accurate data processing, storage, and retrieval.
• Senior Data Engineers play a pivotal role in ensuring the availability, integrity, and security of data to support data-driven decision-making and enable advanced analytics and machine learning initiatives.

Responsibilities

• Support leadership with research on key business initiatives and challenges.
• Perform analyses on large sets of data to extract actionable insights that will drive decisions, with a particular focus on our marketing and sales strategy. Engineer novel data sets and features that shed new light on the dynamics of consumer choices.
• Define success measures and build tools that predict and track performance of strategic projects.
• Communicate data-driven insights and recommendations to non-technical audiences, through clear visualizations and presentations.
• Perform data loads and optimize data for extraction and reporting use.
• Design and implement ETL jobs and transformations to populate a data warehouse.
• Create and maintain data warehouse and database architectures to support data storage and retrieval.
• Optimize data workflows for performance, reliability, and scalability.
• Perform data profiling, cleansing, and transformation to ensure data quality and integrity.
• Monitor and troubleshoot data pipelines, identifying and resolving any data-related issues.
• Implement data governance and security measures to protect sensitive information.

Job Requirement

• Degree in Computer Science/Engineering, Information Technology, Mathematics, Statistics, Economics, or another quantitative field; advanced degree is desirable.
• 5+ years) of relevant experience analyzing complex data with SQL, Python, and/or R.
• Ownership of end-to-end integration and ingestion data ecosystem
• Strong knowledge of data warehouse concepts, ETL frameworks with strong usage of Apache Airflow, DBT, and CI/CD solutions.
• Strong understanding of database concepts and experience with SQL and NoSQL databases. Experience with big data technologies and frameworks such as Hadoop, Spark, or Apache Kafka.
• Sound understanding of Microsoft SQL Server Integration Services and SQL Server Analysis Services
• Understanding of cloud technologies such as AWS and GCP.

Experience:

• Experience in using Python for building and redefining data pipelines is required.
• Solid understanding of analytic data architecture and data modelling concepts and principles, including data lakes, warehouses and marts.
• Capable of tackling very loosely defined problems, leading and owning diagnostic data engineering frameworks
• Comfortable building and maintaining relationships with senior management, as well as team members.

Required Knowledge, Skills & Competencies:

• Familiarity with Google Cloud Platform (e.g GCS, Google Cloud Composer and BigQuery) is a plus.
• Must have expert-level experience working with Google's batch or streaming data processing solutions (such as BigQuery, Dataform, and BI Engine)
• Working knowledge with enterprise-class Business Intelligence tools such as PowerBI, Tableau, etc.
• Experience Designing Tables and Writing Queries within a SQL Environment.
• Experience with Docker and cloud deployment technologies.

Person Specification

• Effective verbal and written communication skills to present complex data findings in a clear and concise manner.
• Strong interpersonal skills and the ability to work collaboratively in cross-functional teams.
• Willingness to share knowledge, support colleagues, and contribute to a positive team environment.
• Commitment to maintaining data confidentiality, integrity, and ethical standards.
• Professionalism, reliability, and the ability to handle sensitive or confidential information with discretion.

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Job Summary

• We are looking for an enthusiastic Telesales Associates to contribute to generating sales for our organization.
• As a Telesales Associates, you will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Responsibilities

• Contact potential or existing customers to inform them about our products for sales conversion
• Follow-up on Customers for Loan processing
• Identify Prospective customers, lead generation and converts to sales
• Maintain contact lists and follow up with customers to continue relationships
• Receives complaint / enquiries of customers and escalate to the appropriate channel

Requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

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Job Summary

• We are looking for a Loan Officer to evaluate, authorize approval or deny loan applications for people or for business.
• You will act as liaison between customers and our organization, and you will help qualified applicants acquire loans in a timely manner.

Requirements

Job Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Update job knowledge on types of loans and other financial services
• Maintain and update account records
• Assess customer needs, explore all options, and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines

Job Requirement

• Proven working experience as a Sales Officer
• Familiarity with computers and banking applications/software
• Solid understanding of direct/indirect lending products and practices
• Excellent communication and interpersonal skills
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal-oriented environment
• BSc. degree in finance, marketing, economics, or a related field
• Excellent communication, influencing and negotiation skills

Person Specification

• Results-orientated and pragmatic with exceptional quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself
• Ability to create effective working partnerships with senior leaders, challenge the thinking of others in respectful and thoughtful ways, influence upwards.
• Big picture thinker, a “never settle’ mindset.