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Role Purpose Statement
To oversee and manage integrated branding and storytelling campaigns that strengthen brand recognition and build a positive image for the company. The communications Associate (Branding and Storytelling) will play a crucial role in improving stakeholder experience across all company marketing communications initiatives.
Key Responsibilities
Serve as the lead point of contact for all brand communication initiatives.
Identify stakeholders’ needs and gaps and develop new and innovative ideas to fill these gaps.
Identify new ways of storytelling in the digital world and drive innovations by continually pushing the boundaries of branding/communications initiatives to new areas.
Develop optimization strategies that increase brand recognition, integrity and reach for different projects.
Develop and maintain consistent brand messaging throughout all platforms and identify trends and insights to optimize brand communications performance.
Analyze brand and storytelling strategies, identify strategic weaknesses, and make recommendations for improvements.
Serve as a culture expert to drive cultural relevance for the brand and champion authentic brand love.
Manage branding and storytelling budgets across departmental touchpoints.
Plan and implement PR campaigns to build communities online.
Interact with stakeholders via the company's social media accounts and identify trends in customer interactions.
Set key performance indicators (KPIs) for brand communications campaigns, such as targets for engagement, and measure a campaign's performance against the KPIs.
Create reports to track brand growth across digital and offline platforms.
Develop trusted advisor relationships with key account managers and stakeholders.
Ensure the timely and successful implementation of strategies according to stakeholders' needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Perform other duties as assigned by the Communications Lead.
Qualifications
Bachelor’s degree or Higher Diploma in Communications, Public Relations, Marketing, Business Management, or relevant field with 5 years’ experience
Solid experience with communications, digital marketing, PR, and social media software.
Well-developed organizational, IT and administrative skills
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
Experience delivering solutions to brand communications, media relations, and PR needs.
Proven ability to juggle multiple brand management projects at a time, while maintaining sharp attention to detail.
Ability to research and understand complex subject matters to produce succinct, engaging copy for different audiences.
Effective interpersonal skills and ability to work on own initiative within set guidelines and as part of a team.
The ability to build relationships and influence others based on sound professional knowledge.
Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills.
Additional Information
What we offer
Job Description
As a Community Associate, you are arguably one of the most important elements when creating and scaling a co-working and community vision. As part of the community team you will be responsible for creating innovative & exciting methods to engage and manage the CcHUB Community together with the community manager.
The Community Associate will help identify and thoroughly understand the various groups of the CcHUB Community which include Startups, entrepreneurs, investors, businesses, etc. , and will drive the awareness of CcHUB projects through creative, clear and compelling methods which include but not limited to social media.
The ideal candidate should be able to work from 3 pm to 9 pm and ideally live close to CcHU in Yaba, Lagos.
Key Responsibilities
Help develop strategies to expand & deepen the CcHUB startup Community through various strategic community engagements, which will drive new member acquisition and create an active, engaging community.
Identify, launch and manage community initiatives that will keep the CcHUB community engaged.
Work very closely with the community manager and the communications team, on how to better engage our community online and create content that is relatable to the ecosystem.
Champion events, internal and external, and ensure a seamless execution of the same.
Manage the physical space of the community to fit the members.
Understand & amplify the total customer experience (Create a sense of community among members ).
Produce bi-monthly reports on community trends including but not limited to data on a number of events, type of event, & the number of attendees at such events.
Monitor & report on feedback/online reviews, and also liaise with Management to relay customer feedback and insights gained from online conversations within the community.
Build relationships with members, potential members and industry professionals.
Create a welcoming environment: onboarding and assisting community members in a friendly, patient and professional manner.
Maintain and monitor accurate databases across various platforms (billing, customer data etc)
Plan monthly events, hangouts, digital engagement, workshops and seminars targeted at various community members.
Answer, screen and forward phone calls, inquiries and requests, and handle them as appropriate.
Work with the Administrative Team to ensure space maintenance and management of the co-working space
Should be able to work independently
Qualifications
Qualifications
An ideal applicant must also possess the following:
A keen understanding of:
Additional Information
What we offer
Use the link(s) below to apply on company website.
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