Job Roles at StarTimes

Key Responsibilities:

• Customer Management:
• Responding to customer inquiries via various channels (phone, email, in-person).
• Providing guidance on product features, pricing, and current promotions.
• Handling customer complaints and service concerns professionally and providing timely resolutions.
• Maintaining accurate customer records and following up on leads and account status.
• Supporting sales executives by arranging appointments and managing sales data.
• Coordinating sales operations and administrative duties to allow the sales team to focus on selling.
• Processing orders accurately and ensuring timely delivery of services or equipment.
• Assisting with sales proposals, presentations, and product demonstrations.
• Maintaining organized and accessible sales data and customer account files.
• Compiling reports on sales performance, customer trends, and sales activities.
• Updating and maintaining sales systems and software.
• Liaising with other departments, such as logistics, technical support, and finance, to ensure seamless service delivery.
• Collaborating with account managers on sales strategies and providing feedback on sales processes.
• Maintaining positive relationships with customers and internal stakeholders.
• Excellent communication and customer service skills.
• Strong organizational and administrative abilities.
• Proficiency in MS Office, especially Word and Excel.
• Ability to multitask and manage workload effectively.
• A positive attitude and a drive to succeed.
• A good understanding of the company's Pay-TV products and services.

Qualifications & Skills

• Bachelor’s degree in Statistics, Business Admin, or related field.
• 2 years Sales Support experience.
• Strong knowledge of Ms Word, Ms Excel, Powerpoint.
• Excellent communication, interpersonal, and problem-solving skills.

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Job Description

• Oversee the daily operations and management of Nigeria’s dedicated movie channel, developing and executing content strategies to drive audience growth and channel ratings.
• Lead the planning, production, and review of movie-related programs, ensuring high-quality content that aligns with broadcast standards and audience expectations.
• Serve as the face of the channel by taking on on-camera roles, including interviews, hosting, movie reviews, and voiceovers, strengthening the channel’s brand identity.
• Participate in movie specials, celebrity interviews, and industry events, providing professional insights into Nollywood and global cinema trends.
• Coordinate the work of producers, reporters, camera operators, and editors to ensure smooth and efficient program production.
• Monitor ratings data and industry developments, proposing innovative content strategies and promotional initiatives to enhance channel performance and audience engagement.

Qualifications

• Bachelor’s degree or above in Media, Journalism, Film Studies, Broadcasting, or a related field.
• Minimum of 3 years’ experience in television, movie channels, or new media, with proven experience in channel or program management.
• Passionate about cinema with a strong understanding of the Nollywood industry, capable of shaping content strategies around audience interests and industry trends.
• Skilled in on-camera presentation, interviewing, hosting, and voiceover, with fluent English communication and strong screen presence.
• Solid knowledge of program production and broadcasting workflows, including scripting, interviewing, hosting, and post-production.
• Strong leadership, communication, and organizational skills, leading a team effectively and delivering under tight deadlines.