Sales Support Officer at StarTimes

Key Responsibilities:

• Customer Management:
• Responding to customer inquiries via various channels (phone, email, in-person).
• Providing guidance on product features, pricing, and current promotions.
• Handling customer complaints and service concerns professionally and providing timely resolutions.
• Maintaining accurate customer records and following up on leads and account status.
• Supporting sales executives by arranging appointments and managing sales data.
• Coordinating sales operations and administrative duties to allow the sales team to focus on selling.
• Processing orders accurately and ensuring timely delivery of services or equipment.
• Assisting with sales proposals, presentations, and product demonstrations.
• Maintaining organized and accessible sales data and customer account files.
• Compiling reports on sales performance, customer trends, and sales activities.
• Updating and maintaining sales systems and software.
• Liaising with other departments, such as logistics, technical support, and finance, to ensure seamless service delivery.
• Collaborating with account managers on sales strategies and providing feedback on sales processes.
• Maintaining positive relationships with customers and internal stakeholders.
• Excellent communication and customer service skills.
• Strong organizational and administrative abilities.
• Proficiency in MS Office, especially Word and Excel.
• Ability to multitask and manage workload effectively.
• A positive attitude and a drive to succeed.
• A good understanding of the company's Pay-TV products and services.

Qualifications & Skills

• Bachelor’s degree in Statistics, Business Admin, or related field.
• 2 years Sales Support experience.
• Strong knowledge of Ms Word, Ms Excel, Powerpoint.
• Excellent communication, interpersonal, and problem-solving skills.