Job Roles at Flutterwave

The Role

• Flutterwave is seeking a highly analytical and technically driven Data Scientist to join our dynamic Risk team. As a fintech company operating in a rapidly evolving landscape, detecting anomalies and mitigating risk at scale is paramount to our success.
• In this role, you will contribute to the transition of our risk capabilities from reactive analytics to proactive predictive modeling. You will be responsible for designing, training, and deploying robust machine learning models to detect fraud, assess risk, and protect our infrastructure. The ideal candidate possesses a deep understanding of ML algorithms, strong engineering fundamentals, and the ability to translate complex data into scalable, automated risk solutions.

Responsibilities:

• Model Development: Design, develop, and optimize data-driven algorithms and machine learning models specifically focused on fraud detection, transaction monitoring, and risk mitigation.
• Feature Engineering: Collect, clean, and analyze massive transactional datasets from multiple sources to identify predictive features and emerging fraud trends.
• Deployment & Monitoring: Partner directly with the Engineering and MLOps teams to deploy models into production environments. Monitor model performance, track data drift, and retrain models to ensure ongoing accuracy.
• Risk Strategy Optimization: Translate complex model outputs into actionable business rules and strategies. Work with the compliance and operations teams to balance fraud prevention with user friction.
• Data Pipeline Validation: Collaborate with cross-functional teams to validate data accuracy, integrity, and consistency across all machine learning and risk pipelines.
• Documentation & Culture: Maintain accurate, up-to-date documentation of model architectures, training datasets, and algorithmic decisions to support internal and external audits and regulatory requirements.

Required Competency and Skillset:

• Education: Bachelor's or Master’s degree in Computer Science, Statistics, Mathematics, Data Science, or a related quantitative field.
• Experience: 3–5 years of proven experience as a Data Scientist building and deploying machine learning models in a production environment.
• Industry Knowledge: Experience working in the Fintech or payments industry is required.
• Bonus/Preferred: Direct experience building fraud detection, credit risk, or anti-money laundering (AML) models is a plus.
• Technical Stack: Strong programming skills in Python and SQL. Deep proficiency with ML libraries (e.g., Scikit-Learn, XGBoost, LightGBM, TensorFlow, or PyTorch).
• Data Tools: Experience working with cloud data warehouses (e.g., Redshift, Snowflake, BigQuery).
• Soft Skills: Exceptional problem-solving skills and the ability to communicate complex, algorithmic concepts clearly to non-technical stakeholders (Legal, Finance, Operations).

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The Role:

• Flutterwave is looking for a Senior Core Support Engineer to ensure the reliability, performance, and uptime of our cross-border payment platforms and to help drive the operational decisions that keep transaction processing stable across markets and rails. This is a senior, largely autonomous role: you will diagnose and resolve complex technical issues, lead resolution of high-severity issues, and analyze transaction and provider performance to inform routing and reconciliation decisions. You will work closely with engineering, product, operations and commercial teams to bridge the gap between customer experience and core payment infrastructure, and you will be expected to mentor other engineers and own gaps in documentation, process, and coverage without needing to be asked.

Responsibilities include but are not limited to:

The role sits across two connected pillars: technical reliability and payment operations. Both are core to the position. This is not a purely technical support function.

Pillar 1 - Technical Support & Reliability Engineering

• Technical Troubleshooting: Diagnose and resolve complex transaction processing issues, middleware anomalies, and integration faults across distributed microservices, owning resolution end-to-end rather than escalating by default.
• Operational Automation: Identify repetitive friction points in support workflows and build script-based automations to eliminate routine manual tasks.
• Observability & Monitoring: Use cloud-native logging and APM tools to monitor system health and catch potential anomalies before they escalate into outages.
• Issue Resolution Leadership: Lead resolution of complex or high-severity technical issues, coordinate cross-functional input, and own post-issue reviews through to closed action items.
• Knowledge Management: Author clear technical documentation, runbooks, and integration guides; proactively identify and close documentation gaps; troubleshooting and tooling enthusiast

Pillar 2 - Payment Operations & Optimisation

• Transaction & Rail Analysis: Analyze transaction success rates and failure patterns across payment rails and providers, distinguishing isolated issues from systemic degradation.
• Provider Performance & Routing: Contribute performance and reliability data to provider scoring and routing-weight decisions, in partnership with engineering and ops leadership.
• Process & Framework Ownership: Maintain and apply operational decision frameworks (e.g., transaction decision matrices, escalation criteria) that guide consistent resolution and escalation across the team.
• Perform routine health checks and performance monitoring on core production payment systems.
• Track, prioritize, and manage technical support tickets inside platforms like Jira and Happyfox within stipulated SLAs, including triage and mentorship on complex or escalated cases.
• Conduct database inquiries and log analysis to locate the root cause of failed transactions or settlement discrepancies.
• Monitor payment rail and provider success rates, flagging anomalies for routing or provider review.
• Lead or co-lead cross-team post-issue reviews during reliability cadences, and own resulting action items through to completion.

Required competency and skillset to be a waver

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
• Minimum 5 years of experience in an Application Support, DevOps, Site Reliability, or Payment/Technical Operations role, ideally within fintech or high-volume transactional platforms, with demonstrated ownership of a domain or workstream
• ITIL Practitioner/Intermediate (or equivalent AWS/GCP certification) preferred; prior experience mentoring or leading within a support or operations team is a strong plus

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About the Role

• As Business Operations Partner, you will be the primary accountability interface between the central BizOps function and one of Flutterwave’s organizational units. You will develop deep knowledge of your assigned functions, including their OKRs, strategic initiatives, key risks, and leadership dynamics, and use that knowledge to ensure the accountability system functions effectively within each org. You are responsible for ensuring that the right governance infrastructure exists within the orgs you support, that commitments are tracked and reviewed, and that risks are surfaced to the BizOps Lead , and through them, to the CEO and Head of Strategy & Operations before they become crises. The purpose of this role is to drive operational excellence by improving business performance, establishing operating rhythms, analyzing business health, and ensuring cross-functional alignment. 

Core Responsibilities

• Business Partnership: Serve as the dedicated Business Operations partner to a defined portfolio of 2–3 organizational units, developing a deep understanding of each function's strategy, priorities, operating model, and leadership dynamics. Build trusted relationships with senior leaders as a strategic thought partner who enables clarity, accountability, and inform ed decision-making. 
• Governance & Operating Rhythm: Create accountability through structured governance forums and reporting by developing and managing business operating cadences, including MBRs, QBRs, executive reviews, and leadership checkpoints. 
• Strategic Initiative Oversight: Maintain visibility across the portfolio of strategic initiatives by tracking OKRs, milestones, dependencies, ownership, risks, and key decisions, ensuring leadership has an accurate view of execution health and emerging issues.  
• Performance Reporting & Visibility: Configure and maintain executive dashboards that provide timely visibility into KPI performance, OKR progress, and business health, while highlighting emerging trends and areas requiring leadership attention. 
• Risk Identification & Escalation: Proactively identify execution risks, stalled decisions, and missed commitments, escalating issues with clear recommendations and proposed next steps to the Business Operations Lead. 
• Strategic Planning Support: Partner with functional leaders during annual and quarterly planning to develop clear objectives, define resource requirements, create business cases and ensure functional strategies translate into measurable OKRs and initiatives.
• Prioritization & Capacity Planning: Support enterprise prioritization by evaluating competing initiatives, analyzing trade-offs, identifying capacity constraints, developing business cases and helping leadership make informed sequencing and investment decisions.

What This Role Is Not

• This role is not responsible for managing or delivering initiatives within the functional orgs
• This role does not own team roadmaps, project plans, or operational workflows on behalf of any function
• This role is not administrative or coordinative — it requires strategic judgment, analytical rigor, and the confidence to hold leaders accountable

Requirements

• Minimum 7  years of experience in strategy, business operations, management consulting, chief of staff, or a similar high-accountability role
• Experience supporting or partnering with senior functional leaders (CFO, CPO, CTO, CHRO, CLO or equivalents)
• Strong analytical skills — able to work with data and metrics to assess functional health, surface trends, and support decision-making
• Excellent written and verbal communication — able to produce crisp, executive-ready materials under time pressure
• High levels of professional maturity and discretion — comfortable navigating sensitive information and complex situations
• Demonstrated ability to influence without authority and hold peers or senior stakeholders accountable constructively
• Structured thinker with strong attention to detail and follow-through 
• Familiarity with OKR frameworks, MBR/QBR processes, and executive governance models
• Demonstrated ability to facilitate executive meetings, drive structured discussions, and synthesize outcomes into clear actions and decisions.
• Experience in fintech, payments, or a regulated financial services environment is a plus
• Bachelor’s degree required; MBA or equivalent strongly preferred

What Success Looks Like in Year One

• Assigned functional leaders view the BizOps Senior Manager as a trusted partner and proactively bring risks, blockers, and decisions to them
• Weekly reports for assigned orgs are consistently on time, complete, and decision-ready
• Zero surprises at MBR — risks are surfaced and escalated before they reach the review table
• Dashboards for assigned orgs are accurate, up-to-date, and actively used by functional leadership
• The accountability system is genuinely embedded within assigned orgs — not treated as a compliance exercise
• Governance forums are consistently well attended, action-oriented, and result in clear ownership, timely decisions, and measurable follow-through.

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The role:

• Flutterwave is looking for Backend Engineers – Java to design, implement, maintain and  support software systems powering its products in the financial domain.

What Your Day-to-Day Activities Will Be Like 

• In-depth knowledge and understanding of the organization's strategy, product, and service offerings.
• Research and implement best practices technology frameworks/capability models that will control costs, provide higher quality, and/or increase reliability.
• Research and stay abreast of the latest technology infrastructure and processes in the payment industry.
• Career mentoring, coaching and development of a talented group of engineers.
• Design, develop and deliver code that can support new product features/enhancements in an agile environment.
• Development of features and RESTful APIs with an event driven Microservice architecture.
• Create database schemas that represent and support new products/ enhancements.
• Maintain quality and ensure optimum performance of developed applications.
• Collaborate in design and development with the rest of the team.
• Maintain code integrity, organization, versioning, and apply object-oriented design principles.
• Carry out unit tests of developed applications as well as set up automated testing of applications to ensure correctness, robustness, and scalability.
• Always maintain code and application security while adhering to data protection and privacy standards.
• Leverage AI coding agents and assistants (e.g., Claude Code, Copilot) to accelerate development, review, and testing, while maintaining code quality security, and ownership of what ships.
• Design and build APIs and services that AI agents can consume safely: clear contracts, structured outputs, authentication, and rate limiting.
• Ensure personal information of customers, employees, and partners is processed and protected in line with data privacy laws and global best practices.

Required competency and skill set to be a Waver: 

• 5-6 years of experience with Java / JEE / Spring Boot and associated technologies.
• Must have hands-on experience on java 8, multithreading, Jvm tuning, performance improvements.
• Strong analytical and problem-solving skills.
• Excellent Data structures and algorithms as well as creative skills to apply them in  solving problems. 
• Excellent knowledge of database and ORM technologies. 
• Hands-on experience working with AI coding assistants/agents to boost productivity, with sound judgment on when to trust, verify, or override their output. 
• Ability and interest to quickly learn new languages and technologies. 
• Excellent problem-solving, troubleshooting and quality assurance skills. 
• Excellent time management and analytical skills.
• Excellent DevOps knowledge including Source Control, Continuous Integration,  Configuration Management, Deployment Automation, Containers, Orchestration and  Cloud Platforms like AWS, Azure and GCP. 
   

Nice to have: 

• NodeJs experience 
• Understanding of Docker/K8s 
• Kafka Experience
• Experience building agent-facing or agent-integrated systems (tool/function calling, MCP, LLM API integration, prompt design or agentic workflows). 

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The Role

• We are seeking a stellar Technical Executive Assistant – Public Sector & Strategic Partnerships to support strategic business development, stakeholder engagement, solution design, and project execution initiatives. This role is pivotal in accelerating public sector and enterprise opportunities by providing analytical support, executive-level coordination, proposal development, market intelligence, and cross-functional project management.

Key Responsibilities

Business Development & Strategic Support

• Support the identification, qualification, and pursuit of public sector and enterprise opportunities.
• Develop executive briefs, proposals, presentations, and business cases.
• Conduct market research on government initiatives, industry trends, and prospective clients.
• Support executive meetings and stakeholder engagements.

Solutions & Technical Coordination

• Develop a strong understanding of Flutterwave products and integrated payment solutions.
• Coordinate with Product, Engineering, Compliance, and Operations teams to design client-specific solutions.
• Translate customer requirements into actionable internal deliverables.
• Support solution demonstrations and client presentations.

Project Monitoring & Execution

• Track strategic initiatives from opportunity stage through implementation.
• Monitor action items and coordinate stakeholders to ensure timely execution.
• Identify and escalate project risks and implementation bottlenecks.
• Maintain project governance trackers and status reports.

Market Intelligence & Analytics

• Maintain databases of opportunities, stakeholders, competitors, and market intelligence.
• Analyze business data using Excel and Power BI.
• Prepare weekly, monthly, and quarterly reports for management.
• Generate actionable insights to support decision-making.

Stakeholder Management

• Support engagements with government officials, regulators, banks, and enterprise clients.
• Coordinate communication between internal teams and external stakeholders.
• Ensure timely follow-up and execution of agreed actions.

Required Competencies & Skills

• Bachelor’s degree in Business, Economics, Finance, Engineering, Computer Science, Public Policy, or a related field.
• 4-9 years of experience in consulting, banking, fintech, business strategy, product management, project management, or enterprise solutions.
• Strong understanding of digital payments, collections, financial services, or enterprise technology solutions.
• Advanced proficiency in Microsoft Excel and Power BI.
• Excellent executive communication and presentation development skills.
• Strong analytical, problem-solving, and project management capabilities.
• Ability to manage multiple priorities and stakeholders simultaneously.
• High integrity, reliability, and accountability.
• Experience working across cross-functional teams.