Job Opportunities at the United Nations World Food Programme (UN WFP)

Requisition ID: 171782
Location: Damaturu, Yobe
Employment Typ: Fixed Term

Organizational Context

• Under the supervision and guidance of the Head of IT /SCOPE Unit, Damaturu Sub-Office, the IT Business Support Assistant will be responsible for the management of IT, Telecom and SCOPE assets, properly accounting for them at all times.
• The incubent will work closely with the IT Associate, serving as a backup whenever needed. She or he will also support to resolve client complaints while providing technical guidance and training as required.
• Other functions of the incumbent will include serving as focal person for budgeting and facilitating the procurement of all IT related equipment at the Sub-Office, maintain contingency stock of new equipment and prepare for them deployment where and when the need arises. She or he will also support the setup and connection of conferencing tools like MS Teams in conference rooms, and will deploy and manage IT services like CUG SIMs and portable internet devices normally assigned to staff.

Job Purpose

• To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services. 

Key Accountabilities (Not All-Inclusive)

• Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
• Respond to queries from users, understanding and resolving issues but escalating if required, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Support and maintain inventory of all IT, TC, and SCOPE assets including kits loaned to WFP contracted retailers, computers, mobile phones, POS terminals, etc.
• Assist in installing and performing routine maintenance on power equipment such as inverters,UPSes, batteries, solar kits, etc.
•  Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
• Collaborate with other colleagues to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Other as required.

Standard Minimum Qualifications

• A minimum of Secondary School Education with additional years of related work experience or trainings.

Language:

• Fluency (level C) in English language. Knowledge of Hausa and Kanuri local languages is desirable.

Desired Experiences For Entry Into The Role:
A minimum of 2 years relevant professional experience is required in the following:

• Manage Complaints: Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff timely.
• Systems Support: Carry out system and hardware maintenance tasks, such system protection monitoring to ensure systems are running effectively.
• Budgeting and Procurement: Serve as focal point for Micro Purchase order (MPO), initiating procurement of all technical equipment and ensuring supply of equipment meet technical specifications.
• Capacity Strengthening: Provide guidance and training to clients in the delivery of IT support services to support the staff capacity building.
• Emergency Preparedness: Maintain a contingency stock of new equipment and prepare for deployment where and when the need arises.
• Asset Management: Maintain and regularly update list of IT /SCOPE equipment issued internally, and to external partners. Maintain and regularly updating inventory in WFP corporate platform – GEMS.
• IT Services Delivery: Support the management and assignment of corporate IT service delivery tools like internet dongles, CUG and Data SIMs at the SO level.
• User Support: Serve as back up for the IT Operations Associate providing user support as required.
• Conferencing: Support the set-up of conference meeting tools like MS Teams, Zoom, etc whenever required in the conference rooms.

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Requisition ID: 173176
Location: Damaturu, Yobe

Organizational Context

• The job is found in Headquarters (HQ), Regional Bureaux (RB) and Country Offices (CO and Area/Field Offices. Job holders report to a Logistics Officer, Head of Unit or the designate.
• At this level, job holders demonstrate responsibility and initiative to respond independently to queries with only general guidance for all assistance modalities for both WFP and logistics common services. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders typically manage a small team, supervising and coaching staff.

Job Purpose

• To provide specialized support functions and/or supervise staff performing standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

Key Accountabilities (Not All-Inclusive)

• Provide specialized support to logistics operations and activities, following standard processes and contributing, directly or indirectly, to the effective delivery of food assistance to beneficiaries.
• Coordinate requisitioning and ensure timely delivery of commodities and supplies to authorised partners and destinations.
• Manage logistics vendors’ contracting activities including performance monitoring and measurement.
• Support gathering market intelligence, vendor assessments (e.g. transporters, retailers) to support vendor selection process.
• Identify, resolve and/or provide recommendations on specialised queries/requests for support, using initiative and following standard processes, to ensure timely and accurate resolution of enquiries with excellent client service mind-set.
• Prepare, monitor and revise budget for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards.
• Monitor inventory management processes to track trends and account for the inventory status from source to beneficiary.
• Support oversight for commodity accounting data quality and integrity.
• Analyse operational pipeline and contribute to assessments and operational planning for all delivery modalities, to ensure that supply chain requirements are taken into consideration.
• Manage documentation processing for execution of logistics operations (e.g. customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating complex issues to the supervisor.
• Perform research, collect data and conduct analysis, produce reports (e.g. CCTI, SPRs, financial closure, physical inventory, transport performance) and ensure information accuracy in corporate systems to enable informed decision-making.
• Liaise with internal and external stakeholders to support logistics operations management and contribute to effective service delivery.
• Supervise the work of support staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines for all assistance modalities.
• Support logistics emergency preparedness and response activities including Logistics Capacity Assessment and Contingency Plan update, to support WFP’s response in emergencies.

Minimum Qualifications

• Education: First Degree or equivalent in Business Administration, Accounting, Supply Chain Management, Economics, Statistics and Mathematics.
• Experience: Three or more years of progressively responsible work experience in the related field with experience in general administrative work.

Other Specific Job Requirements:

• Proficient in the use of office equipment and computer software packages,such as Microsoft Word, Excel and Power Point.
• Knowledge of work routines and methods in order to complete processes   under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide range of individuals.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Desired Experiences For Entry Into The Role:
• Experience maintaining corporate systems and running queries on ongoing shipments, pipeline information, insurance claims, and food stock.
• Experience in administering third party service providers’ contracts.
• Experience in compiling contract documentation.
• Experience in contract execution.
• Experience in budget monitoring and reporting.

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Requisition ID: 173184
Location: Damaturu, Yobe

Organizational Context

• The job is found in Headquarters (HQ), Regional Bureaux (RBs) or Country Offices (COs) and job holders report to a more senior Programme Policy Officer.
• Job holders operate with a high degree of independence, manage more junior staff to ensure that programme and policy objectives are achieved in full. They are usually involved in a wide variety of programme and policy activities and analytical work, some of which may be of a considerable complexity. At this level job holders are expected to contribute to performance improvement.

Job Purpose

• Under the direct supervision of the Head of Programme, Damaturu Sub Office and in close collaboration with the livelihoods teams, the programme Policy Officer (Food systems and Smallholder Farmers Support Coordinator) will be responsible for coordinating the implementation of food systems interventions and Smallholder Farmers (SHF) support activities in targeted Local Government Areas (LGAs).
• She/He will coordinate with relevant units including Supply Chain, RAM, Gender through joint planning, monitoring and representation while ensuring programme convergence with other integrated resilience programmes within WFP.
• The incumbent will report, document and build on the experience that define WFP’s role in supporting food systems and smallholder farmers for integration into all programmes of WFP.
• The incumbent will also serve as the main focal point for coordination with the Government at state level and with WFP Technical Leads in Maiduguri and Abuja. She/He will play a key role in donor relations/liaison and partnerships building around the food systems transformation agenda at field level.

Key Accountabilities (Not All-Inclusive)

• Provide technical guidance to the WFP Area and Sub Office in strategic planning and implementation of Food Systems and Smallholder support initiatives.
•  Act as the organizational focal point for northeast cross-sectoral initiatives related to Food systems and SHF support interventions.
• Represent WFP in coordination forums with states, level governments and other governance systems and networks related to food systems transformation agenda.
• Support in designing, implementation and coordinating specific SHF support interventions through ensuring work plans and activities are formulated, implemented, and monitored based on LGA’s specific risk profiles, conflict analysis, partnerships, government capacity and programme priorities.
• Work with other partners to identify and advise on ways to strengthen the capacity of smallholder farmers and their organizations, including management structure and processes with a particular focus on building marketing and operational capacity
• Collect, synthesize and report on seasonal production and marketing data (acreage, volume and price) of food crops, mainly sorghum and millet in locations where WFP has SHF interventions
• Contribute to strengthen capacity and learning for WFP in programming for food systems, SHF support, resilience and the triple nexus. 8.
• Oversee and support the area office on knowledge management and lessons learnt arising from implementation through drafting/finalizing key documents, reports, updates and briefing notes and knowledge/information exchange to ensure continued generation of evidence from supported interventions
• Coordinate closely with other UN agencies, development partners, and state government counterparts, and targeted communities in the area of responsibility to ensure alignment and complementarity of SHF support and food systems interventions.
• Any other task assigned by the supervisor.

Expected Deliverables:

• Timely progress reports
• Regular coordination with technical leads in CO/AO with other functional units during implementation
• Documented lessons and success stories emanating from activities’ implementation
• Strengthened partnerships around food systems transformation and SHF support initiatives.

Standard Minimum Qualifications

• Education: Advanced University Degree in International Affairs, Economics, Nutrition/Health, Agriculture, Environmental Science, Social Sciences or other field relevant to international development assistance, or First University Degree with additional years of related work experience and/or trainings/courses.
• Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
• National Professional: Fluency (level C) in English language and the duty station’s language, if different.

Other Specific Job Requirements:

• Minimum of five years of relevant work experience in food and nutrition security, Natural Resource Management, International and Rural Development.

Desired Experiences for entry into the Role:

• Exposure to and experience with food systems, food and nutrition security programmes and safety nets desirable.
• Strong coordination and negotiation skills especially in implementing multisectoral projects
• Good analytical skills; resourcefulness, initiative, maturity of judgement, tact, negotiating skills
• Ability to communicate clearly both orally and in writing; ability to work in a team and establish effective working relations with persons of different national and cultural backgrounds.
• Ability to cope with situations which may threaten health or safety; flexibility in accepting work assignments outside normal desk description. Ability to deal patiently and tactfully with people of different national and cultural backgrounds.
• Proficiency in Windows, MS Office (Word, Excel, Power Point, Outlook) and experience in using geographic information systems is an advantage.