Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Sep 13, 2021
    Deadline: Oct 10, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
    Read more about this company

     

    Micro Focus Technical Support Engineer - Stage 2

    Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

    Do you want to gain global experience and get extensive training on high-end software products and solutions? 

    Do you take pride in delivering great customer service? 

    Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. 

    We are looking to add to our team of software support engineers.

    What we Offer:

    • A Career, not a job
    • Be part of something great
    • Opportunity to realize your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family

    About the Role:

    We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

    What you'll be doing:

     

    • Take, own and close the support tickets
    • Ensure good ticket documentation at all times.
    • Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
    • Fully document every ticket, including all resolution steps
    • Present a positive, effective and flexible contribution to achieving team targets and objectives
    • Meet all personal targets
    • Collaborate with other team members to provide high-quality support
    • Ensure constant self-development using day to day work, web-based training, and any other available tools
    • Attend feedback sessions with Quality Team

    What you'll need:

    • 1-2 years experience in technical support 
    • Strong knowledge of Networking, programming languages, databases or UI’s 
    • Experience in customer service is a must 
    • PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite 
    • Interest in or exposure to software development and support 
    • General understanding of testing concepts and functional testing processes   
    • Bachelor’s degree or equivalent technical certifications 
    • Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
    • Customer orientated, motivated to take charge of both customer engagement and problem.

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

    go to method of application »

    Developer Technical Support Engineer - Stage 2

    Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

    Do you want to gain global experience and get extensive training on high-end software products and solutions? 

    Do you take pride in delivering great customer service? 

    Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. 

    Due to expansion we are looking to add to our team of software support engineers. You would be working within our backup and recovery team, supporting Azure recovery (vaults) and backup scenarios focusing on issues around how data for backup in Azure is replicated and synchronized. You will also be dealing with data restore.

    What we Offer:

    • A Career, not a job
    • Be part of something great
    • Opportunity to realise your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family

    About the Role:

    Due to expansion we are looking to add to our team of software support engineers. You would be working within our backup and recovery team, supporting Azure recovery (vaults) and backup scenarios focusing on issues around how data for backup in Azure is replicated and synchronized. You will also be dealing with data restore.

    As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble shooting errors or issues on the platform and not issues related to customer code supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

    As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Virtual Machines Infrastructure Team . You will be supporting VM management, VM configuration, Vm connectivity, VM migration processes, VM high availability and VM performance.  supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

    Working on the Identity team you will review all cases related to Azure active directory, and support cases on  synchronization issues with local active directories, account management and authentication to azure AD.

    What you'll be doing:

    • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization.

    What you'll need:

    • Up to 2 years experience in technical or customer support
    • Strong researching, problem solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Passion for technology and learning
    • Some exposure with Microsoft technologies

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

    go to method of application »

    Technical Support Engineer- Dynamics ERP

    Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

    Do you want to gain global experience and get extensive training on high-end software products and solutions? 

    Do you take pride in delivering great customer service? 

    Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

    What we Offer:

    • A Career, not a job
    • Be part of something great
    • Opportunity to realise your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family

    About the role:

    As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Dynamics team you will be supporting customers experiencing difficulties with their relationship management system.  Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

    What you'll be doing:

    • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization. 

    What you'll need:

    • 1-2 years experience in technical or customer support
    • Strong researching, problem solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Passion for technology and learning
    • Some exposure with Microsoft technologies

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

    go to method of application »

    M365 Technical Support Engineer - Stage 2

    Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? 

    Do you want to gain global experience and get extensive training on high-end software products and solutions? 

    Do you take pride in delivering great customer service? 

    Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

    What we Offer:

    • A Career, not a job
    • Be part of something great
    • Opportunity to realise your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family

    About the Role:

    As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Office 365 team you will be supporting everything related to the Office 365 suite for enterprise users. Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

    What you will be doing:

     

    • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization. 

    What you'll need:

    Education, experience and certifications 

    • Candidates with Science, Math, Engineering, or Computer science backgrounds preferred. 
    • Candidates with industry acknowledged certifications like MCSE or Cisco certifications preferred. 
    • Candidates with  1-2 years experience of combined helpdesk/Tech Support/ Experience/ exposure to medium to large businesses is preferred. 

    Response & Resolution 

    • Handles customer issues through collaboration, resolution, or escalation to provide a great experience. 
    • Drives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication. Uses soft skills when responding to and resolving technical issues .

    Readiness 

    • Completes assigned training and certification, or equivalent, to develop his or herself. 

    Product improvement 

    • Ensures proper case wellness with complete case creation of customer information, proper notes and case coding.

    Required Skills 

    • Communication Skills: Excellent customer service and communications skills - both written and spoken English. Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems. Ability to speak and write clearly, to establish quick rapport with a customer, instill confidence and demonstrate passion in meeting and exceeding customer’s expectations. Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers new to technology and experienced professionals alike).
    • Competencies: Customer obsession, empathy and a passion for customer service, able to deal with ambiguity, drive customer-centric decisions and be accountable, keen learning and knowledge-sharing skills, solid team and collaboration skills, able to work independently with limited supervision, able to display a high degree of organization amid multiple demands and shifting priorities while maintaining focus and serving as a strong  brand ambassador.
    • Technical exposure and interest: Windows operating systems, local and wide-area networking, Microsoft productivity suite, directory services and active directory, administration experience in any or all of Exchange/Outlook, SharePoint and Skype for Business is preferred.

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

    go to method of application »

    Virtual Machines Technical Support Engineer - Stage 2

    Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

    Do you want to gain global experience and get extensive training on high-end software products and solutions? 

    Do you take pride in delivering great customer service? 

    Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. 

    We are looking to add to our team of software support engineers.

    What we Offer:

    • A Career, not a job
    • Be part of something great
    • Opportunity to realize your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family

    About the Role:

    • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management 
    • Collaborate with subject matter experts and escalation managers when additional support is needed 
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved 
    • Seeks supplemental training to improve performance and develop specialization. 

    What you'll be doing:

    • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization. 

    What you'll need:

    • Up to 2 years experience in technical or customer support
    • Strong researching, problem-solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Passion for technology and learning
    • Some exposure to Microsoft technologies.

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

    go to method of application »

    Identity Technical Support Engineer - Stage 2

    Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
    Do you want to gain global experience and get extensive training on high-end software products and solutions?
    Do you take pride in delivering great customer service?
    Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
    We are looking to add to our team of software support engineers.

    What we Offer:

    • A Career, not a job
    • Be part of something great
    • Opportunity to realize your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family

    About the Role:

    As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Identity team you will review all cases related to Azure active directory, and support cases on synchronization issues with local active directories, account management and authentication to Azure AD. Supported by our Quality Assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

    What you'll be doing:

    * Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    * Collaborate with subject matter experts and escalation managers when additional support is needed
    * Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    * Seeks supplemental training to improve performance and develop specialization.

    What you'll need:

    • Up to 2 years experience in technical or customer support
    • Strong researching, problem solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Passion for technology and learning
    • Some exposure with Microsoft technologies

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

    go to method of application »

    Technical Support Engineer- Dynamics Power Platform

    Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

    Do you want to gain global experience and get extensive training on high-end software products and solutions? 

    Do you take pride in delivering great customer service? 

    Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

    What we Offer:

    • A Career, not a job
    • Be part of something great
    • Opportunity to realise your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family

    About the Role:

    As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Dynamics team you will be supporting customers experiencing difficulties with their relationship management system.  Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

    What you'll be doing:

    • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization. 

    What you'll need:

    • 1-2 years’ experience in technical or customer support
    • Knowledge of ERP & CRM technology, SQL, OOP, Active Directory, IIS.
    • Strong researching, problem solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Passion for technology and learning
    • Some exposure with Microsoft technologies

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Tek Experts Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail