Job Opportunities at Riddle Technologies Limited

Job Responsibilities

• Manage logistics operations including all logistics assets in order to ensure timely and cost-effective delivery.
• Co-ordinate and provide logistics support to ongoing operations.
• Identify, mobilize resources, implement and report on special logistics operations.
• Ensure that accurate and complete accounting, reporting and internal control systems are functioning and that all relevant records are maintained.
• Ensure adequate logistics preparedness through contingency planning and continuous logistics preparedness reviews.
• Supervise staff as required.
• Perform other related duties as assigned.
• Develop logistical plans for current operations and logistics contingency plans.
• Develop and execute tools and methodologies to enable effective implementation of logistic plans.
• Ensure all supervised staff members are trained as well as cross-trained adequately.
• Identify added logistic training requirements to attain high working standards.
• Coordinate logistics activities related to procurement, funding, substantive units and humanitarian affairs.
• Guide and oversee performance of new and junior logistics officers.

Qualifications

• B.Sc/HND in Business Administration, Engineering or related fields.
• A minimum of two years working experience in a transport/logistics operation and management
• Additional Information
• Other Requirement
• Good communication skills
• Ability to work well under pressure
• Good interpersonal skills
• Excellent team player and leader

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Responsibilities
Specific Responsibilities of the job:

• Develops strategic plans by studying business and financial opportunities; presenting assumptions and making recommendations to management.
• Accomplishes business objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.
• Plan & review marketing activities, results and expectations with employees on regular basis.
• Responsible for preparing financial report for effective management & clearly showing operational effectiveness by his efforts.
• Supports management in formulating policies and projects and making policies recommendations.
• Responsible for identifying new business opportunities to deepen revenue base.
• Able to cross sell the company’s various products.
• CRM- Customer Relationship Management

Qualifications

• B.Sc/HND in any relevant discipline.
• A Master's Degree will be an added advantage.

Competency:

• Identifies the Knowledge, Skills & Attitudes required for success on the job.
• Knowledge
• Strong Business Understanding
• Strong competitor understanding & Analysis
• Strong understanding of the various operating environment

Skills:

• Supervisory Skills
• Report Writing
• Performance Management
• Coaching
• Counseling skills
• Excellent Interpersonal skills
• Strong communication skills, performance & proficiency management, staffing management, time management, coordination, training, financial planning and strategy management,
• Efficient in standards development and sound in decision making and strategic management.
• Good mathematical skills & know how to apply it to interpret financial information & budgets preparation.
• Microsoft Office Suite
• Ability to read, understand & interpret different documents of business records and statistical reports of company. Attitude
• Proactive
• Commitment to excellence
• Attention to details
• Doggedness
• Optimism
• Honesty
• Dependability.

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Responsibilities

• Work on multiple projects at the same time and ensure projects are completed on time.
• Design, build and support web application.
• Interface with clients to understand their needs and translate this to the design and implementation of the application.
• Produce intuitive and appealing UI.
• Should possess the ability to develop logic, write codes, test, debug, document and install software in accordance with industry best practices and specific internal procedures and standards.

Requirements

• Degree in Computer Science or any relevant field will be an added advantage.
• Skilled in breaking down features into requirements, giving time estimates, and writing test procedures.
• Must be self-motivated, independent, proactive and an effective team player.
• PHP and MySQL.
• Laravel.
• GIT & BitBucket.
• HTML, HTML5, & CSS3.
• JQuery, Ajax, Javascript, AngularJS, Node.js.

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Job Summary

• Acting as a liaison between customers and the company, the customer service personnel shall assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• He/she will also be involved in the sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the region.

Primary Responsibilities

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Place or cancel orders
• Answer questions about terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction.
• Log all queries properly and escalate possible complaints to the concerned teams using effective tools
• Take all possible measures to timely resolve customer's query and process them in accordance with our established procedures and policies

Qualifications/Experience

• A Bachelor's Degree/HND in Marketing, Humanities or any other related Social Science field.
• Ability to manage time and stress and time manage
• Technical support expertise to handle customer complaints which requires prior computer handling skills
• Interested candidates must also possess sales experienced with IT knowledge to sell our highly intelligent assets tracking products and services
• Excellent communication, presentation & negotiation skills
• Multi-task, maintain a high standard of service and quality
• A minimum of 2 years work experience in a similar position
• Must be based in Lagos