Job Opportunities at PalmPay

• Are you passionate about technology and eager to kickstart your career in IT support? Join our team at PalmPay, a leading fintech company, and play a crucial role in supporting our IT operations.

Key Responsibilities:

• Assist in maintaining and troubleshooting IT infrastructure, including servers, networks, and cloud services.
• Provide support to end-users, resolving hardware and software issues promptly.
• Collaborate with the IT operations team to ensure high availability, security, and scalability of systems.
• Assist in enforcing security standards, regulatory compliance, and best practices.
• Stay updated on emerging technologies and industry trends, contributing to technology improvements.
• Support system monitoring, troubleshooting, and maintenance to minimize downtime.
• Assist with vendor management, contract negotiations, and issue resolution.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A Master's degree is a plus.
• Basic knowledge of IT infrastructure, networks, cloud technologies, and security practices.
• Strong problem-solving skills and the ability to work under pressure.
• Effective communication and interpersonal skills for collaboration with teams.
• Eagerness to learn and grow in the IT support field.

Benefits:

• Opportunity to work with cutting-edge technology and gain hands-on experience.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• Competitive compensation and benefits package.

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Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements:

• A bachelor’s degree in Business Administration or a related field.
• A minimum of 1-year experience in Sales and Customer Service
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Fintech product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

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• We are in need of a Compliance Manager who will be responsible for overseeing and managing all aspects of regulatory compliance within the organization.
• This role involves developing, implementing, and maintaining effective compliance programs to ensure adherence to relevant laws, regulations, and industry standards.
• You will be an ideal candidate if you have a detailed understanding of the regulatory environment within Nigeria across the financial services space and how companies have executed their different propositions.
• You should be focused on the details, process-driven and a strong communicator.

Responsibilities:

Regulatory Compliance:

• Stay abreast of changes in financial regulations and ensure that the organization is up to date with all relevant laws and industry guidelines.
• Interpret and communicate regulatory requirements to relevant departments within the organization.
• Collaborate with legal and regulatory affairs teams to address compliance issues and provide guidance on regulatory matters.

Policy Development and Implementation:

• Develop and update compliance policies and procedures to reflect changes in regulations and industry best practices.
• Implement policies across the organization, ensuring that employees are aware of and adhere to compliance requirements.
• Conduct regular training sessions to educate employees on compliance policies and procedures.

Risk Assessment:

• Conduct regular risk assessments to identify and evaluate potential compliance risks.
• Develop strategies to mitigate identified risks and ensure that appropriate controls are in place.
• Collaborate with other departments to integrate compliance considerations into business processes and systems.

Monitoring and Reporting:

• Establish and maintain a system for ongoing monitoring of compliance activities.
• Prepare and submit regular reports to senior management and regulatory bodies, summarizing compliance activities and addressing any identified issues.
• Ensure that internal reporting mechanisms are effective in capturing and escalating potential compliance breaches.

Investigations and Remediation:

• Lead or participate in investigations related to compliance matters.
• Develop and implement remediation plans to address any identified compliance deficiencies.
• Collaborate with internal audit teams to ensure that compliance controls are effective.

Communication and Training:

• Foster a culture of compliance through effective communication and training programs.
• Provide guidance and support to employees on compliance-related matters.
• Act as a point of contact for compliance-related inquiries from internal and external stakeholders.

Qualifications:

• A Bachelor's degree in (Statistics / Accounting / Banking & Finance / Mathematics / LLB / Science) or any related field
• 6+ years of experience in a compliance role within the financial services sector.
• In-depth knowledge of financial regulations and industry standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Relevant Certifications, etc.