Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
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The Head of POS Hardware & Repair is a strategic technical leadership role focused on ensuring the quality, reliability, and serviceability of all Point of Sale (POS) hardware devices used by the company. This individual acts as the primary technical liaison with POS manufacturers, driving design and component selection to meet rigorous company standards and optimize for easy, cost-effective repair in the Nigerian market. This role directly manages and oversees all POS device repair operations.
Key Responsibilities
POS Hardware Quality Assurance & Design Strategy
- Manufacturer Liaison: Serve as the main technical point of contact with all POS hardware manufacturers.
- Design Adherence & Vetting: Rigorously review and audit manufacturer design specifications and component lists to ensure strict adherence to the company's recommended designs, quality standards, and use of robust, reliable components.
- Design for Serviceability (DFS): Proactively recommend specific design updates, modifications, and material changes to manufacturers that simplify repair processes, reduce component costs, and improve the Mean Time to Repair (MTTR).
- Component Reliability: Evaluate and approve critical hardware components (e.g., batteries, screens, printers) based on reliability data, failure rates, and long-term supply stability.
- Failure Analysis: Partner with Engineering/Data teams to conduct root cause analysis (RCA) on recurring hardware failures and translate these findings into concrete, mandatory design improvements for manufacturers.
Local Market Adaptation & Relevance (Nigeria Focus)
- Market Insight: Maintain deep, continuous awareness of the operational reality, environmental conditions, and logistical challenges specific to the Nigerian market.
- Design Recommendation: Translate local environmental and usage data (e.g., power fluctuations, dust, handling) into practical design requirements (e.g., ruggedization, better component protection) for manufacturers.
- Spare Part Management: Define and validate the list of required spare parts that must be provided by the manufacturer, ensuring they are the most critical and highest-failure-rate components suitable for the local repair environment.
POS Repair Operations Oversight
- Repair Strategy: Define the strategy and operational model for all POS device repair operations, including internal repair centers and outsourced service providers.
- Performance Management: Manage and monitor the performance of the repair function against key metrics, focusing intensely on reducing Mean Time to Repair (MTTR) and improving the First-Time Fix Rate.
- Process Standardization: Develop and enforce standardized repair procedures, diagnostics, and quality control (QC) protocols to ensure consistent, high-quality repair outputs across all channels.
- Tooling & Training: Approve and oversee the technical training and certification of all repair technicians and ensure they have the necessary diagnostic equipment and tools.
- Repair Data Reporting: Establish a robust reporting structure for tracking component failure rates, repair costs, and inventory of parts used in repair to inform future design changes.
Qualifications and Experience
- Education: Bachelor’s degree in Electrical Engineering, Electronics Engineering, Mechatronics, or a closely related technical field.
- Experience: Minimum of 8+ years of experience in hardware engineering, quality control, technical operations, or product service management, with at least 3 years in a leadership role.
- Technical Expertise: Deep, hands-on knowledge of embedded systems, circuit board components, electronic repair methodologies, and diagnostic tools, particularly within the POS, terminal, or embedded payment device space.
- Manufacturer Management: Proven track record of successfully managing technical relationships with international hardware manufacturers, including design review and quality auditing processes.
- Operational Acumen: Experience managing complex repair/service operations, with a strong focus on KPIs like MTTR, Cost-of-Repair, and Failure Rate analysis.
- Market Knowledge (Highly Preferred): Direct experience with hardware deployment and service operations in the Nigerian or similar emerging markets, understanding the unique environmental and logistical constraints.
- Soft Skills: Exceptional negotiation, technical communication, and analytical skills.
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Job Purpose
The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices. Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.
Responsibilities
- Work closely within the hardware department to manage the end-to-end repair process.
- Provide second level support on hardware related issues.
- Manage & Coordinate Terminal Repair Centers across our network
- Perform other duties as delegated and assigned by his/her Line Manager
Requirements
- Minimum of B.Sc./HND
- At least 2 years of experience in a related role.
- Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
- Experience with the Agency banking business would be an added advantage.
- Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
- Good Relationship skills and emotional intelligence skills
- Must be self-driven and be able to take initiative
- Good communication and interpersonal skills
- Ability to work with limited supervision.
- Proficient in English
- Must reside in Umuahia, Abia.
go to method of application »
The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices. Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.
Responsibilities
- Work closely within the hardware department to manage the end-to-end repair process.
- Provide second level support on hardware related issues.
- Manage & Coordinate Terminal Repair Centers across our network
- Perform other duties as delegated and assigned by his/her Line Manager
Requirements
- Minimum of B.Sc./HND
- At least 2 years of experience in a related role.
- Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
- Experience with the Agency banking business would be an added advantage.
- Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
- Good Relationship skills and emotional intelligence skills
- Must be self-driven and be able to take initiative
- Good communication and interpersonal skills
- Ability to work with limited supervision.
- Proficient in English
- Resident in Lagos State.
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We are seeking a highly skilled Testing Tools Development Engineer to design, develop, and maintain advanced testing frameworks and automation tools. This role focuses on building scalable, reusable, and integrated testing infrastructure that supports functional, performance, and security testing across diverse platforms and environments.
What you’ll get to do
Tool Development & Framework Design:
- Develop reusable libraries, plugins, and CLI tools to support test execution, reporting, and integration with CI/CD pipelines
- Build scalable test harnesses for distributed systems, microservices, mobile native and cloud SaaS applications.
Automation & Scripting:
- Write robust, maintainable code in Java, JavaScript/TypeScript to automate test workflows.
- Integrate tools with version control systems (Git), CI/CD platforms (Jenkins, Harness), and artifact repositories
DevOps & Infrastructure Integration:
- Containerize tools using Docker and orchestrate test environments using Kubernetes
Collaboration & Enablement:
- Partner with QE, SRE/DevOps, and development teams to understand testing pain points and deliver tooling solutions.
To succeed in this role, we think you should have
- 5+ years of experience in Quality Engineering and Tools development or similar role.
- Bachelor’s degree in computer science or a related engineering discipline.
- Strong programming skills in Java with a focus on tooling and automation.
- Proficiency in extending and customizing open-source tools such as.
- Functional/UI Testing: Selenium, Playwright, Cypress, Appium
- API Testing: Postman/Bruno, REST Assured, Karate
- Experience Integrating testing tools with
- Test Management & Issue Tracking: Jira, Qmetry
- Reporting & Analytics: ReportPortal, Allure, ExtentReports, Grafana
- CI/CD Pipelines: Jenkins, Harness, ArgoCD, GitLab, SonarQube
- Device Farms: BrowserStack, LambdaTest for cross-platform and mobile testing
- Strong command of relational (SQL) and non-relational (NoSQL) databases, along with experience in publish-subscribe messaging systems like Kafka.
- Solid understanding of RESTful APIs, gRPC, WebSockets, & event-driven or asynchronous architectures
- Well-versed in Agile/Scrum/Kanban methodologies, with a focus on iterative development and continuous delivery.
- Demonstrated ability in problem-solving, root cause analysis, and debugging complex systems across the stack.
- Excellent communication and collaboration skills, with a proven track record of working effectively in cross-functional teams.
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The Senior QA Engineer role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective.
What you’ll get to do
- Collaborate closely with product managers and developers to understand product requirements and design specifications.
- Develop and implement a comprehensive test strategy and detailed test plans.
- Author thorough functional and integration test cases; coordinate reviews with developers, product managers, and business stakeholders to identify gaps and complex scenarios.
- Execute test cases, publish test reports, and communicate results with product and business stakeholders.
- Track and report quality metrics such as defect density, test coverage and open defect counts.
- Design and develop robust test automation approach.
- Own all aspects of testing, test scripts development, and configuration management.
- Create mocks and stubs to enable isolated component & integration testing.
- Act as the primary point of contact for Product Managers and Developers to ensure requirements are testable and understood.
To succeed in this role, we think you should have
- Bachelor’s degree in computer science or a related engineering discipline.
- 6+ years of experience in Quality Engineering.
- Proven ability to write clear, concise, and comprehensive test plans, and approaches.
- Strong programming skills in Java/TypeScript/JavaScript with a focus on test automation.
- Strong experience in testing APIs, microservices, mobile native, and web applications.
- Strong knowledge of SQL, NoSQL databases, and pub-sub technologies.
- Proficiency in working with Linux/Unix environments and cloud infrastructure (GCP, Docker).
- Experience in non-functional testing, including performance, security, and monitoring/alerting.
- Knowledge of CI/CD pipelines (Jenkins / GitHub Actions / Harness).
- Familiarity with Jira, Test case management, Postman, Playwright/Selenium, RestAssured.
- Strong experience in Agile/Scrum methodologies.
- Excellent problem-solving, troubleshooting, and debugging skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.
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Senior Credit Underwriter will underwrite all SME, Mid-Corporate and Large Corporate lending applications that require manual underwriting within the Industry Sector. You will also be responsible for ensuring lending remains within Risk Appetite and that performance is maintained within agreed target loan loss levels. In addition, you will work with the Head of Credit Risk Analytics and Chief Risk Officer to continually assess and define lending thresholds and parameters to ensure a balanced risk-based approach that also supports business growth objectives. Reporting to the Head of Credit Risk Analytics you will also be expected to continually innovate and identify areas of risk and opportunity within your portfolio, leveraging key data sources and indicators, whilst also leveraging your subjective matter expertise to ensure effective on-going credit risk management of the portfolio.
You will also work closely with a range of business partners, including Sales, Product and Data Engineering teams to support new strategic product initiatives to drive the growth objectives of the business.
Key Responsibilities
- Education and adoption of best practices in credit analysis, underwriting and monitoring, including the end-to-end underwriting process, right from early lending discussions with Sales teams to the development of credit approval memos for senior management and/or risk committee approval forums..
- Detailed review and due diligence of lending applications, including financial analysis, business projection modelling and viability, stress testing and other in-depth analysis required to support the sanctioning of large-ticket loans.
- Responsible for the monitoring and portfolio health of the sector and conducting regular credit reviews and ad-hoc deep-dives to continually assess portfolio performance.
- Drive positive change in the maturity of the underwriting framework and strategy..
- Continual interaction with a broad range of functions and stakeholders to drive credit risk maturity across the business.
- Facilitating Risk initiatives and pilots by reviewing credit data.
- Conducting periodic reviews of individual bad debts.
Requirements
- Significant experience underwriting SME and Large Corporate loans likely gained from a leading Financial Institution within Nigeria and primarily for businesses within the financial industry sector (must have).
- Highly experienced in the end-to-end underwriting process for large ticket loans up to 5Bn NGN (must have).
- Expert in the financial assessment of SME and Large Corporates using a broad range of data sources (e.g. Financials, Audited Accounts and Bank Statements etc.).
- Expert in understanding headwinds and opportunities within the industry sector and must have detailed knowledge of macroeconomic and regulatory factors impacting this sector.
- Experienced in the assessment of collateral and covenants to mitigate risk across secured and unsecured lending.
- Strong awareness of Compliance and the Regulatory environment within Nigeria.
- Demonstrable experience of underwriting best practice and standards.
Relevant Skills
- Significant expertise underwriting large ticket (up-to 5Bn NGN) SME/Large-Corporate loans within Nigeria in the industry sector (essential).
- Diligence and strong attention to detail.
- Data driven and logical thinker.
- Strong analytical skills
- Excellent communication skills (verbal and written).
- An ability to work autonomously
- An ability to use an analytical approach to problem-solving
- Strong team player.
- High ethical and professional standards.
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The Business Lead, Field Verification will be responsible for designing, managing, and scaling Moniepoint’s end-to-end field verification operations for loan customers. This role ensures that customer and business information is accurately verified, risks are mitigated, and the loans business continues to grow sustainably.
The ideal candidate is a strong operator with experience leading field teams at scale, balancing efficiency with compliance, and leveraging technology for operational excellence.
Key Responsibilities
Strategy & Leadership
- Define and execute the overall strategy for customer and business field verification within the Loans Department.
- Lead, coach, and develop a distributed team of field verification officers, supervisors, and regional leads.
- Drive process improvements to ensure scalable, efficient, and compliant field verification.
Operational Excellence
- Oversee field verification of loan applicants, guarantors, and businesses across Nigeria.
- Implement technology-driven verification tools (geo-tagging, mobile apps, photo capture, digital checklists).
- Monitor verification turnaround times, accuracy rates, and efficiency KPIs.
- Manage relationships with third-party verification partners, where applicable.
Risk & Compliance
- Partner with Risk, Compliance, and Credit teams to ensure field verification processes meet CBN regulatory standards and internal policies.
- Identify fraud red flags and escalate appropriately to safeguard loan portfolio quality.
- Ensure consistent documentation and audit readiness.
Stakeholder Management
- Collaborate with Credit, Risk, Operations, and Product teams to align verification practices with business needs.
- Provide insights from field operations to influence credit policy and product design.
- Serve as the point of accountability for verification-related matters in the Loans Department.
Requirements
- Bachelor’s degree in Business, Finance, Risk Management, or related field; MBA or professional certification is a plus.
- Minimum 7–10 years’ experience in credit risk operations, field verification, or related functions, ideally in fintech, banking, or microfinance.
- Proven track record of leading large field or distributed teams across multiple regions.
- Strong understanding of loan underwriting, KYC/AML, and regulatory compliance.
- Operationally excellent with experience in process design, execution, and improvement.
- Tech-savvy; comfortable leveraging digital tools to manage and scale field operations.
- Excellent leadership, problem-solving, and communication skills.
Method of Application
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