Job Opportunities at Mathills Services Limited

Postion Overview

The Sales Manager will be responsible for leading a team of sales representatives and driving the company’s sales effort to achieve revenue targets. You will develop and implement sales strategies, monitor sales performance and provide guidance and support to your team to ensure their success. This role requires strong leadersip skills, a result oriented mind set, and the ability to build and maintain relationships with customers and key stakeholders.

KEY RESPONSIBILITIES

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.
• Oversee the promotion of property sales on advertisement media and listing services
• Meet with prospects and clients interested in properties to offer them real estate deals
• Communicate with clients to identify their requirements and choice of property
• Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
• Coordinate the closing of property deals to ensure vital documents are signed and payment received
• Oversee arrangements to give prospective buyers the view of a property before closing deals
• Act as intermediaries liaising between property sellers and prospective buyers to facilitate property deals
• Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals
• Provide periodic reports to company management on sales operations and generated returns using CRM systems
• Conduct surveys to identify price of competing properties on the housing market
• Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services
• Ensure compliance with housing laws and policies when conducting property deals
• Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal
• Maintain contact with clients to have opening to discuss future business prospects
• Participate in seminars, conferences, and events to improve on existing job knowledge and expand personal network

 QUALIFICATIONS AND SKILLS

• Education: Bachelor’s degree in Business Adminisatration, Marketing or a related field. Additional certifications or training in sales  and management are advantageous
• Experience: Aminimum of 3 years of experience in sales, preferably in a managerial or team leadership role. Experience in B2B or B2C sales is desirable.
• Sales Expertise: Strong understanding of sales technique, strategies, and best practices. Knowledge of the sales process, including prospecing, lead generation, negotiation and closing deals.
• Result -Orientation: Proven track record of meeting or exceeding sales targets and driving revenue growth. Ability to analyze data and metrics to identify areas for improvement and take appropriate actions.
• Relationship-Building: Excellent interpersonal and relationship-building skills. Ability to establish repport and credibility with customers , stakeholders and team members.
• Communication Skills: Strong verbal and written communcation skills. Ability to deliver effective sales presentation and proposals. Active listening skills and the ability to understand customer needs and tailor solutions accordingly.

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Postion Overview

The company secretary will play a huge role in ensuring the efficient functioning of the company’s coporate governance and compliance activities. You will provide expert advice and support to the board of directors, executive management and various stake holders to ensure legal and regulatory compliance, facilitate decision making and maintaing transaparent communication within the organization.

KEY RESPONSIBILITIES

• Corporate Goveranace : Ensure compliance with statutory and regulatory requirement and maintain an up to date knowledge of relevant legislation, regulations and best practices.
• Board Support: Organize and facilitate board and committe meetings, prepare agendas, draft minutes, and provide advice on corporate governance matters.
• Statutory Compliance: Ensure compliance with company law, listing regulations and other applicable laws and regulations. Maintain statutory registers, filing and documentaion.
• Shareholders Relations: Manage shareholder communication, including the organization of general meetings, preparations of notices and coordination of proxy voting processes.
• Contract Management: Review and negotiate contracts, agreements and legal documents, ensuring compliance with legal requirements and protecting the company’s interests.
• Record Keeping: Maintain accurate and up to date records, including board meetings, resolutions, legal contracts and other relevant documentaion.
• Training and Awareness: Conduct training programs and workshops to enhance employees understanding of corporate governance, compliance and legal matters.
•   Ethics and Integrity: Promote a culture of ethics, integrity, and transparency throughout the organization, ensuring adherance to the company’s code of coduct.

QUALIFICATIONS AND SKILLS

• Bachelor degree in Law, Business Adminstration, or a related field.  Additional qualifications in company secretarial practice or corporate governance are highly desirable.  
• Minimum of 5 years of experience as a company secretary or in a similar role, Preferably in a publicly listed company or regulated industry.
• Knowledge: Strong understanding of corporate governance principles, company law, regulatory frameworks, and compliance requirements. Familiarity with relevant laws and regulations specifc to the industry is advantageous.
• Communication: Excellent writtwn and verbal communciation skills with the ability to draft clear and concisr reports, minutes and legal documents. Ability to cimmuncate complex legal concepts to non-legal stakeholders effectively.
• Analytical Skills: Strong analytical and problem-solving abilities, with attention to detail and the ability to interpret and apply legal and regulatory requirements.
• Organizational Skills: Excellent organizational and time management skills to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professionalism: High level of professionalism, ethics, and integrity, with the ability to maintain confidentiality and handle sensitive information.
• Technology Skills: Proficiency in using relevant software and tools for document management, record keeping, and corporate secretarial task.
• Teamwork: Ability to work collaboratively with cross-functional teams and build string relationships with internal and external stakeholders.
• Continuous Learning: A proactive attitude towards professional development, staying updated with changes in laws, regulations, and best practices in corporate governance.

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Postion Overview

As a customer service officer with 5 years of experience, you will play a vital role in ensuring customer satisfaction and maintaing strong relationships with clients. You will be responsible for handling customer inquiries, resolving issues, and providing exceptional service in a timely and professional manner. your expertise and experience in customer service will contribute to the overall success of our organization.

KEY RESPONSIBILITIES

• Customer Support: Serve as the primary point of contact for customers, responding to inquiries via phone, email, or chat. Provide accurate and helpful information, trouble shoot problems, and ensure prompt resolution of customer issues. Strive to exceed customer expectations and deliver a positive experience.
• Problem Resoultion: Investigate and resolve customer compliants or concerns promptly and effectively, utilizing resources and escalating complex issues when neccessary. Employ strong problem-solving skills to identify root causes and implement appropriate solutions, ensuring customer satifaction.
• Relationship Management: Develop and nurture strong relationships with customers, understanding their needs and providing personalized assistance. Proactively engage with customers to identify opportunties for upselling or cross-selling products or services to maximize revenue generation.
• Product Knowledge: Maintain a deep understanding of company products, Services and policies to effectively address customer inquires and provide accurate information. Stay updated on industry trends and developments to anticipate customer needs and suggest improvements to existing products or services.
• Documentation and Reporting: Accurately document customer interactios, inquiries, and resolution in the company’s CRM system. Prepare reports and provide regular feedback to the manaagement team regarding customer concerns, trends, and opportunities for improvement.
• Team Collaboration: Collaborate with cross-functional teams, including sales, marketing and technical support, to ensure seamless customer experiences. Share customer feedback and insights to contribute to the enhanchement of products, services and processes.
• Customer Satisfaction Measurement: Monitor and measure customer satisfaction levels through surveys, feedback mechanisms, and key performance indicators (KPIs) Analyze data and implement strategies to continuously improve customer service and overall customer experience.

QUALIFICATIONS AND SKILLS.

• Minimum of 5 years of experience in a customer service role, preferably in a similar industry or organization. Previous experience in handling customer inquiries and resolving issues is essential.
• Communications Skills: Excellent verbal and written communication skills to interact with customers effectively and professionally. Ability to convey complex information in a clear and concise manner.
• Problem Solving: Strong problem-solvng and critical-thinking abilities to identify and address customer concerns promptly and effectively. Capacity to think on your feet and make informed decisions.
• Empathy: Empathetic and patient approach when dealing with customers, understanding their needs and providing appropriate solutions. Ability to remain calm and composed in challenging situations.
• Product Knowledge: Thorough knowledge of the companys products, services, and policies. Continuously update and enhance product knowledge to provide accurate information to customers.
• Multitasking: Excellent organizational and multitaskinh skills to manage multiple customer inquiries simutaneously.
• Time Management: Strong time management skills to prioritize tasks, meet deadlines, and manage workload efficiently.
• Customer Focus: Strong dedication to customer satifaction, always striving to exceed expectations and deliver exceptional service.