Job Opportunities at InterSwitch

JOB PURPOSE

The Project Manager is expected  to guide key projects with the assigned portfolio to successful conclusion and develop a strong and pervasive project management discipline within project teams.

KEY  RESPONSIBILITIES

• Ensure projects within portfolio are completed on time, on scope, and with a high degree of customer satisfaction
•  Accountable for maintaining good communication lines for project performance report periodically, to support Line Business’ executive decision making
• Collaborate with business line to ensure that all projects in assigned portfolio receive the required attention.
• Engage C-level stakeholders regularly to ensure that projects are properly prioritized
• Work with the Business Partner from the Financial Management group to establish targets for the fiscal year
• Work with the Value Realization team to ensure that projects are closed as at when due and ensure realization of budgeted revenue
• Manage the project portfolio of Line Business, by continuously reviewing, updating, and optimizing the portfolio to ensure alignment with evolving organizational strategy, goals, and objectives.
• Ensure adherence and compliance to organizational process and industry standards
•  Advice proactively on projects that will require management intervention and provide feedback to the business team.
•  Identify gaps in knowledge and competency of Project Managers and suggest best approach to close them
• Train/coach Project Managers/Interns on various aspects of the organization Products and Businesses
• Draw up and implement road map for onboarding of new Project Managers Key Performance Indicator (KPI) setting and appraisals for direct reports and new Project Managers
•  Ensure Project process review and improvement
•  Coordinate elicitation exercises for Client solution requests with various SMEs and stakeholders
• Prepare Business Requirements Documents or Statement of works.

BEHAVIORAL COMPETENCIES

 Communicates effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.

Plans and aligns

• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.

Ensures accountability

• Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

Manages complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals.

Tech savvy

• Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Directs work

• Provides direction, delegating, and removing obstacles to get work done. For example, confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.

TECHNICAL COMPETENCIES

Verbal Communication

• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Computer skills

• Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.

Planning and Organizing

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

Action Planning

• Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Policy and procedures

• Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Costing and Budgeting

• Works under guidance (but not constant supervision) to perform costing, budgeting and finance tasks.

EDUCATION 

General Education

• University (First degree) BSc. / BEngr. in any of the sciences or engineering.

EXPERIENCE

• Minimum of 3 years work experience in project management and/or business analysis and process management

Deadlines: June 9, 2023

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JOB PURPOSE

To design, document and implement tests to expose bugs, and work with teams to checkmate the recurrence of errors in order to meet high quality standards.

RESPONSIBILITIES

• Adhere to the pre-defined QA process and apply same in the assigned Engineering cluster or any other assigned tasks.
• Employ Continuous Testing techniques to prevent quality issues during the development phase and ensure post-deployment satisfaction of internal and external customers.
• Ensures that software quality measures comply with regulatory standards, industry standards, and accepted best practices
• Performs the pre-testing phase of application development by participating in requirement reviews to identify potential problem areas, and make the appropriate recommendations
• Follow the automation test strategy, implement and maintain tests
• Implement performance tests to report on system capability and limits.
• Ensure security best practices for developed applications
• Find, investigate, track, reproduce and document bugs.
• Co-ordinate software releases to ensure seamless deployments every time.
• Participate in product performance engineering discussions and seek to reduce production incidences and customer dissatisfaction
• Identifies, reports, guides and tracks the rectification of faults in products during development stage.

EDUCATION AND EXPERIENCE

Academic Qualifications:

• Minimum of Bachelor’s Degree / HND in Computer/System/ Electrical/ Electronic Engineering/ Computer Science or a related discipline.

Professional Qualifications:

• Optional , ISTQB is a plus

Experience

• 1 -2 years hands on experience in Testing and Automation

Deadlines: June 9, 2023

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JOB PURPOSE

The Senior Operations Strategy Analyst is responsible for driving strategy and performance improvements across the Operations units of the Interswitch Backbone.

The ideal candidate will possess a strong Operations Management and Strategy background along with research and benchmarking skills.  S/he will ensure that our operations processes and resources are optimized to achieve strategic goals as well as identifying and overseeing improvement opportunities to drive operational excellence within the Backbone.

S/he will conduct internal as well as competitor and other industry research / benchmarking activities to provide actionable insights for decision making.

KEY RESPONSIBILITIES

• Support definition of the departmental vision, culture, and performance standards as well as oversee adoption at all levels within the department
•  Create / revise operations strategy documents based on corporate strategy
• Oversee performance tracking against strategic objectives; Establish KPIs and develop performance measures to determine the effectiveness of implemented strategies
•  Create reports and presentations on department performance against key indicators to provide meaningful insights
• Track process efficiency and effectiveness; Work with cross functional teams to identify blockers and drive improvements.
• Manage operational excellence programs and projects that will drive overall operations effectiveness and efficiency
• Work closely with the team manager(s) to develop and follow project roadmaps, including key activities, stakeholder engagement and milestones
• Facilitate change management, ensuring the necessary governing structure and processes are in place to achieve sustained improvements in performance across operations
• Ensure that sound operational processes and procedures are developed and documented.
•  Research industry trends, conduct surveys, analyze competitor data etc, to determine potential threats / issues or opportunities for improvements; Identify opportunities for achieving competitive advantage within operations
• Build detailed business plans, create presentations and other documents supported by strong qualitative and quantitative insights for improvement opportunities.
• Develop innovative analytical methodologies to answer strategic business questions across operations unit
•  Work with operations and technology teams to deliver analyses, insights, and actionable recommendations that create meaningful impact.

Technical Competencies

•  Business Strategy definition and execution
•  Competitor research and benchmarking
• Demonstrable experience in business process improvement / re-engineering to deliver operational excellence
• Resource and cost optimization
• Strategic program / project managemen
•  Relationship Management
• Strong mathematical, analytical, and data modeling skills.
•  Problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Experience in applied researc
•  Experience working in a face-paced enterprise technology environmen
•  Excellent communication skills and in-depth knowledge of various product domains will help you succeed in this role

Behavioural Competencies

•  Customer focus 
•  Analytical 
•  Attention to detail
• Collaboration
• Empathy
• Pro-activity

Soft Skills

• Comfortable managing relationships and balancing requirements across diverse stakeholder groups.
• Proven analytical and problem-solving abilities. 
•  Excellent written and oral communication skills. 
•  Strong interpersonal skills. 
•  Ability to articulate ideas to both technical and non-technical audiences. 
•  Self-motivated and directed

EDUCATION AND EXPERIENCE:

Academic Qualification(s):

• First degree in Engineering, Management or Sciences

 Professional Qualification(s):

• Project Management and Operations Improvement / Efficiency certifications (Lean, 6 sigma, Safe Agile, PMI)

Experience (Number of relevant years):

• Minimum 6 years’ experience in Operations with 2 years in a supervisory role
• Fintech managerial experience or previous experience in Management Consulting will be an added advantage

Deadlines: June 8, 2023

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JOB PURPOSE

The Legal Operations Administrator is a role within the Legal Department with the responsibility for ensuring the Legal department operates effectively and efficiently within its prescribed procedures while meeting and exceeding timelines for the delivery of legal services across the Group. The role holder has overall responsibility for the Legal department’s technology, tools, processes, governance, policies and procedures, controls, training and continuous improvement.

The role holder would be required to improve the existing frameworks and procedures for the effective and efficient management of the legal team. This will include developing and embedding automations, data reporting systems, legal tasks tracking systems, risk management tools and processes to demonstrate risk controls, a framework for the management and data analysis of the legal panel, data analysis frameworks to produce reporting templates to provide valuable and practical insights into the legal function including dashboards and, technology tools to enhance the legal function etc.

KEY RESPONSIBILITIES

Legal operations

The Legal team is required to work smarter, be more agile and deliver excellent service to our stakeholders. The role holder would be charged with optimising the delivery of legal services by developing and streamlining processes to create value. The role holder would be required to deliver improvement in the manner the legal department delivers its services to its stakeholders with an emphasis on the use of technology

Process automation 

 Strategic use of automation solutions to drive efficiency

Data Analyses

Ability to extract legal data to enable the Legal Department make data driven decisions

Firm and vendor management

Develop analytics to measure effectiveness of law firms and other vendors engaged by the legal department 

Knowledge management

Improving or developing centralised repositories of knowledge for key precedents, templates, transaction bibles or standard documents.

Strategic planning 

Helping to define the Legal team’s goals and priorities to reflect the Interswitch Group’s vision and strategy. This would include assisting the legal leadership team in defining our strategy to deliver continuous improvement by identifying better ways of working, removing bottlenecks and waste, mitigating risks and using legal technology with a view to develop a high performing team.

Technology and Business Intelligence

To understand how such innovation can enhance our operations/have bigger impact /optimise productivity

Risk management

Responsibility for Legal risk management 

 COMPETENCIES

The Person

• The role combines technology management & deployment, data analytics, project management, risk management and  learning & development. We are looking for an individual who understands legal systems & processes and can deliver continuous improvements to existing processes.
• Experience working in a legal environment may also be an advantage
• Sound business judgment & strong influencing skills
• Ability to initiate and drive results
• Ability to listen and communicate effectively with internal and external stakeholders
• Strong written and oral communication skills
• Desire for continuous improvement and developing knowledge in new areas
• Ability to prioritise and manage workflows
• Accuracy and attention to detail
• Adaptable and flexible
• Willingness to drive and implement change

 EXPERIENCE

• Minimum of 5 years experience implementing process improvement.

Deadlines: June 8, 2023

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JOB PURPOSE

 To understand the pressure points, strategy and objectives of Interswitch and effectively communicate the risks and legal issues involved in any decision to
management to enable them to make informed strategic choices within an acceptable legal risk profile. This role will be responsible for contracts review, intellectual property protection, litigation management, engagement with law enforcement authorities and other legal responsibilities as advised by the Senior Legal Counsel.

RESPONSIBILITIES

Legal Advice

• Take responsibility for providing specific elements of the organisation's legal service with guidance from Senior Legal Officer.
• Analyse specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
• Act as mentor and coach to team members while fostering an environment of mutual respect and trust among senior- level team members.

Client and Customer Management (Internal / External)

• Support internal customers and manage relationships with small clients while helping senior colleagues manage internal or external client relationships.
• Resolve complex legal queries from internal or external customers or suppliers by providing advice on legal procedures, and report relevant suggestions to Senior Legal Counsel.
• Build and maintain long-term relationships with contractors, clients, consultants and legal counsels in legal and compliance ecosystem.
• Manage a portfolio of contracts and negotiate service level agreements with internal business areas for delivering these contracts and agreements. Will also plan, coordinate and supervise activities relating to major contracts.

Policy Development and Implementation

• Help develop procedures for an area of the organisation, and monitor their implementation.
• Review functional or legal policies developed by Legal Officer, and participate in developing legal frameworks, creating underlying procedures and monitoring their implementation within Interswitch.
• Review Interswitch’s documented legal policies, procedures, and codes of conduct and monitor compliance against legal framework.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports.
• Submit bi-weekly reports to Senior Legal Counsel to share legal issues and decisions; integrate suggestions and feedback in daily operations.

Contract Negotiation

• Develop models to test proposed contracts in relation to the organisation's business aims, ensuring that underlying risk and commercial assumptions are fully researched and validated.

Contract Enforcement

• Prepare and present briefings for senior management and / or Senior Legal Officer on contentious contract compliance issues to support arbitration and / or court proceedings.

BEHAVIORAL COMPETENCIES

 Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarises to confirm understanding.

Optimises Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Plans and Aligns

• Plans and prioritises work to meet commitments aligned with organisational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Instills Trust

• Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Persuades

• Uses compelling arguments to gain the support and commitment of others. For example, states position with conviction and persuasive rationale. Negotiates skillfully; wins concessions without the other party feeling harmed or frustrated.
• Achieves a good balance between defending own position and adapting to others' needs.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Ensures Accountability

• Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Business Insight

• Applies knowledge of business and the marketplace to advance the organisation's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.

TECHNICAL COMPETENCIES

 Planning and Organising

• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.

Data Collection, Analysis and Reporting

• Works independently and provides guidance and training to others on analysing data trends for use in reports to help guide decision making. Works independently on creating relevant, lucid and effective reports.

Policy and Regulation Compliance

• Works independently and provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.
  Works independently and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and / or operations.

Verbal Communication

• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or
  policies.

Policy and Procedures

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organisational strategies and objectives.

Writing skills

• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective writing skills to express ideas, request actions and formulate plans or policies.

Negotiation

• Negotiates without supervision and provides technical guidance when required on how to help the organisation by obtaining consensus between two or more internal or external parties who may have different interests.

Understands Customer Needs

• Works without supervision and provides technical guidance when required to articulate the customer needs in the customer's business language and business context. Understands customer context; Uncovers customer Key Performance Indicators; Articulates customer objectives; Adds value to partnerships.

EDUCATION

• University / Post Graduate Degree in Law from an accredited university and Certificate of Call to the Nigerian Bar.

EXPERIENCE

• At least 6 to 8 years experience as a Practice Lawyer in a commercial law firm and / or as an in-house counsel; with cognate experience in corporate and commercial transactions.
• This will enable job holder to deal with the majority of situations and to advise others and the experience should include:
• Experience in negotiating, drafting and advising clients on technology-related commercial contracts, including multi-jurisdictional transactions.
• Experience of advising on data protection issues, marketing issues, consumer protection issues and information security issues.
• Broad experience of intellectual property law.
• Experience in advising on corporate governance and related documents (e.g. shareholders agreements, articles of association).
• Comfortable advising senior management / company directors on corporate governance matters generally.

Managerial Experience

• At least 2 years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes.
• This job does not manage any staff but is expected to act as mentor and coach to more junior team members.

Deadlines: June 9, 2023

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JOB PURPOSE

Manage Availability and Capacity on the Core Applications. Provide support for the Applications and ensure their optimal performance. Implement setup of new Applications in the company’s environment.

KEY RESPONSIBILITIES

• Design, implement, and maintain highly available and scalable infrastructure.
• Collaborate with development teams to ensure applications are built with reliability and performance in mind.
•  Monitor system performance, identify bottlenecks, and proactively implement optimizations to improve system efficiency.
• Develop and maintain automation tools for deployment, configuration, and monitoring of systems and services.
• Conduct system capacity planning and provide recommendations for scaling resources to meet growing demands.
• Identify and resolve complex technical issues related to infrastructure, networking, and application performance.
• Implement and improve monitoring, alerting, and logging systems to ensure timely detection and resolution of incidents.
• Collaborate with cross-functional teams to define and implement best practices for infrastructure, deployment, and operational processes.
• Participate in on-call rotation and provide timely response and resolution to production incidents.
• Stay up-to-date with industry trends and emerging technologies in cloud computing and infrastructure automation.
• Strong experience with on prem infrastructure and cloud platforms such as AWS, Azure.
•  Proficiency in infrastructure-as-code (IaC) tools like Terraform or CloudFormation.
• Solid understanding of containerization technologies such as Docker and orchestration tools like Kubernetes.
• Experience with configuration management tools like Ansible, Puppet, or Chef.
•  Strong scripting skills in languages such as Python, Bash, or PowerShell.
• Deep knowledge of Linux systems administration and networking concepts.
• Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK Stack.

EDUCATION AND EXPERIENCE

 Academic Qualification(s):

•  Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

Professional Qualification(s):

• Service Management Certifications (e.g. ITIL) is an advantage Experience (Number of relevant years):
• Minimum of 3-4 years of experience in a similar SRE or infrastructure engineering role

Deadlines: June 9, 2023

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JOB PURPOSE

To deliver standard business operations/monitoring services to retain existing customers in relation to reconciliation of internal systems and external systems.

KEY RESPONSIBILITIES

Deliver standard business operations services to retain existing customers in relation to reconciliation of internal systems and external partner value delivery information.

Transaction Reconciliation

• Reconcile the amounts credited to Interswitch by settlement bank against what Interswitch debited itself to remit to card acceptors for the Co-acquiring services (VISA, Verve cross border, UPI, Discover, Amex, JCB etc)
•  Reconcile transaction details from Card scheme against transaction details from Interswitch settlement reports for the Third-party processing services (GTB, ABP, EBN etc)
•  Reconcile Independent Network Member transactions against details hosted within Interswitch (i.e. PTSPs, Terminal Owners) for resettlement where applicable.
•  Reconcile transaction details from connected systems within a chain which come together to provide a service to ensure that processed transactions on all systems maintain the same information hence guarantying transaction integrity. i.e. Postilion switches, Product Platforms, 3rd Party Apps deployed at ISW (e.g. GMPP)
• Reconcile transaction details between internal Interswitch systems and external value delivery systems for all transactions to allow for settlement adjustment where value has not been delivered as expected (Telcos, Billers, Financial institutions etc)

 Business Account reconciliation reporting

•  Generate Account entries reports for the Finance Mgt team with respect to entries to be found in the suspense/operating accounts used for transaction processing (POS Settlement account, Co-acquiring settlement account, UPI settlement account, Verve global settlement account etc)

 Value Monitoring

• Pending transactions Monitoring & resolution
• Service Notification monitoring & resolution

Data Collection & Analysis

•  Collate and analyse data using pre-set tools, methods and formats.

EDUCATION AND EXPERIENCE

 Academic Qualification(s):

• BEng. / BSc. in a relevant field

Professional Qualification(s):

•  N/A however relevant experience in EFT systems is an advantage

Experience (Number of relevant years):

• 0 - 2 years

Deadlines: June 8, 2023

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Job Purpose

The Security Architect is responsible for designing, developing, testing, assessing, and security systems within the organization’s IT network. The Security Architect is expected to have a thorough understanding of complex IT systems and stay up to date with the latest security standards, systems, and authentication protocols, best practice security products, etc.

Responsibilities

Strategy & Planning

• Evaluating internal functions, business development strategies, and IT processes and suggesting improvements.
• Creating security architecture models to reflect the organization's strategies and goals and creating and implementing business visions and goals.
• Suggesting ideas to reduce costs in IT and business leadership.
• Providing business architecture and systems processing guidance.
• Ensuring the efficiency, security, and support of the organization's goals.
• Creating methods for compliance architecture, such as data storage, metadata management, and change control.
• Determining and implementing build versus buy strategies, mentor personnel, and views of the overall business strategy.
• Supports all architectural disciplines and champions’ architectural initiatives.
• Reviews existing business processes and establishes metrics to improve business processes, as well as support of all architectural disciplines under their direction.
• Works on highly complex projects that require in-depth knowledge across multiple specialized architecture domains.
• Aligns architecture strategy with business goals.
• Defines, explains, and advocates technology strategy.
• Develops and communicates architectural policies, standards, guidelines, and procedures.
• Designs and implements short- and long-term strategic plans to ensure Interswitch’s infrastructure capacity meets existing and future requirements with regards to employee usage and application hosting

Operational Management

• Ensures the conceptual completeness of the technical solutions.
• Define objectives, technical work, and timeline for developing asset-management security architectures, roadmaps, and requirements.
• Communicate progress, findings, and ensure successful handoff of deliverables to program and operational teams;
• Develop security architectures, roadmaps, and requirements for asset-management-specific security systems.
• Provide thought leadership by participating in network and security forums.
• Develop automation capabilities to enable business processes.
• Help build security into infrastructure and architecture designs and guide the implementation with the operations team.
• Develop and implement enterprise-wide and cross-functional integration solutions.
• Plan, design, develop and maintain security technologies, diagrams, processes, and procedure.
• Review enterprise architecture diagrams and recommend security related enhancements.
• Model attack vectors and design security controls to mitigate risk.
• Define security requirements and checklist for IoT platforms.
• Develops innovation strategies and the associated planning / implementation artifacts.
• Maintain knowledge of current and emerging technologies / products / trends related to security architectural solutions.
• Perform vulnerability research, assessment and management, serve as technical security/risk advisor on all new technology/developed by the Client;
• Conduct cybersecurity related research.

Position Requirements

Formal Education & Certification

• University degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field, Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP)

Knowledge & Experience

• Minimum of 5 years of IT and business/industry work experience including architecture design, information security and deployment, systems lifecycle management, and infrastructure security and operations.
• Extensive experience in information security and/or IT risk management with a focus on security, performance, and reliability
• Solid understanding of security protocols, cryptography, authentication, authorization and security
• Good working knowledge of current IT risks and experience implementing security solutions.
• Experience implementing multi-factor authentication, single sign-on, identity management or related technologies.
• Ability to interact with a broad cross-section of personnel to explain and enforce security measures.

Personal Attributes

• Proven leadership ability.
• Ability to set and manage priorities judiciously.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Strong tactical skills.
• Ability to articulate ideas to both technical and non-technical addressees.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• Ability to motivate in a team-oriented, collaborative environment.

Deadlines: June 8, 2023

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JOB PURPOSE

To understand data sets collected from different sources, to put them in a centralised data store ready for analytics and data science and to transform
them for business intelligence or machine learning. To apply software engineering principles to ETL development using a new set of tools. To create
and enhance products which benefit from the power of distributed processing. To understand the infrastructure and data architecture to identify reasons for successful and failed products.

RESPONSIBILITIES

 Data Architecture

• Consult and educate stakeholders on methods for streamlining and standardising data recording to ensure quality and accuracy.
• Develop, construct, test and maintain architectures, such as databases and large-scale processing systems to enable the usability, accessibility and
  transformation of data.
• Collaborate with other Data Architecture teams within Interswitch to identify synergies and drive a cohesive approach to data governance and architecture across the payment processing.

Performance Improvement through Business Intelligence

• Support creation of machine learning algorithms by applying standard statistical analysis or data preparation methods.
• Employ regression modelling to model the relationship between unique sets of data through statistically-proficient and engineering means. 
• Study consumption trends and segmentation analysis to inform marketing and business performance metrics.
• Narrow big datasets down to series of data that is presented to key business stakeholders.

Internal Communications and Capability Building

• Help others get the most out of internal communications systems by offering support and advice.
• Serve as an advocate for data-driven product design, evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue.
• Act as mentor and coach to team members while fostering an environment of mutual respect and trust among senior-level team members.
• Maintain an understanding of relevant technology, external regulation and industry best practices through ongoing education, attending conferences and reading specialist media.
• Deepen understanding of underlying structures that constitute a data pipeline and manipulate these structures to ensure quality assurance and to enable data scientists to build effective algorithms, models and tools.
• Use statistical and engineering techniques to apply data processing tools to real world business structures.

Technical Database Support

• Design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance.
• Assist in the development of large scale data structures and pipelines to organise, collect and standardise data that helps generate insights and addresses reporting needs.
• Apply understanding of key business drivers to inform decision-making.
  Uses expertise, judgment and precedents to contribute to the resolution of moderately complex problems.
• Interface with cross-functional teams to define data requirements and source data, either in terms of raw data or modelled data and logic to support insights, dashboard, and report requirements that inform decision-making.

Advanced and Predictive Analytics

• Support interpretation of advanced and predictive analytics data, using specialised software tools and functionalities.
• Understand a myriad of technologies in-depth, pick the right tool for the job and write code in Scala, Java, or Python to create resilient and scalable solutions.
• Assess performance and recommend next steps as new products are launched and provide new measurement methodologies on key metrics to assess the success and failures of a product.

BEHAVIORAL COMPETENCIES

Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Plans and Aligns

• Plans and prioritises work to meet commitments aligned with organisational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Tech Savvy

• Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital / social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Ensures Accountability

• Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Cultivates Innovation

• Creates new and better ways for the organisation to be successful. For example, constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.

Optimises Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Balances Stakeholders

• Anticipates and balances the needs of multiple stakeholders. For example, draws upon insights from varied sources to gain a rich understanding of how to meet the needs of multiple internal and external stakeholders. Probes deeply in order to gain a rich, detailed grasp of the priorities of different stakeholders; takes initiative to respond to stakeholder problems.

Business Insight

• Applies knowledge of business and the marketplace to advance the organisation's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends

SKILLS

Data Collection, Analysis and Control

• Works without supervision and provides technical guidance when required on analysing data trends for use in reports to help guide decision making.
• Works without supervision and provides technical guidance when required on acquiring, organising, protecting and processing data to fulfill business objectives.

Business Requirements Analysis

• Works without supervision and provides technical guidance when required on analysing the business requirements that IT solutions must meet.
• Determine acceptance and evaluation criteria; Prioritisation; Observation; Focus groups; Analysis Skills.

Policy, Procedures and Compliance Management

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures,
  while making sure they match organisational strategies and objectives.
• Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and operations.

Application Development

• Works without supervision and provides technical guidance when required on developing software using programming languages.

Verbal and Written Communication

• Uses clear and effective verbal and written communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Architecture

• Works without supervision and provides technical guidance when required on designing architectures that meet system and service requirements.

Presentation skills

• Needs guidance (but not supervision) to communicate with other people by speaking in a clear, concise and compelling manner

Planning and Organising

• Works without supervision and provides technical guidance when required on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.

Review and Reporting

• Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.

Data Mining and Machine Learning

• Works with full competence to extract patterns from large amounts of data. Typically works without supervision and may provide technical guidance.

Customer Service Delivery

• Works without supervision while providing technical guidance as needed on meeting high customer service standards.

Project Management

• Works with guidance (but not constant supervision) to manage projects and Programmes within desired cost, time and quality parameters.
• Project Change Log / Register; Project Change Management Plan; Project Charter; Project Management Plan; Project Requirements Management Plan; Project Requirements Verification Plan; Project Resource Management Plan; Project Schedule; Project Schedule Baseline; Project Scope Statement.

Workflow Management

• Works with full competence to orient work in a workflow to plan, organise, and execute the steps it takes to achieve a goal to achieve higher efficiencies. Typically works without supervision and may provide technical guidance.
• Kanban Board (Workflow Management); Workflow Management.

Business Data Modeling

• Works with full competence to conduct activities to collect, analyse, diagram (model), and report information and data flow, including state changes, to help make strategic decisions, achieve major goals, and solve complex problems. Typically works without supervision and may provide technical guidance

Metadata Management

• Works with full competence to create and manage metadata systems and solutions to ensure information can be adequately found, shared, and maintained across an organisation. Typically works without supervision and may provide technical guidance.

Database User Interfaces and Queries

• Works with full competence to create and run queries and interact with various database interfaces and query languages.

IT Testing

• Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

IT Data Management

• Works without supervision and provides technical guidance when required on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices

IT Support

• Works without supervision and provides technical guidance when required on monitoring, diagnosing and fixing technological problems.

EDUCATION 

• University First Degree in Computer Science, Information Technology, Statistics, Mathematics, Finance or related fields.

EXPERIENCE 

• At least 6 years' relevant experience in Data Management roles ideally within financial or FinTech institutions, including a minimum of 3 years in data engineering.

Deadlines: June 8, 2023