Job Opportunities at INTERSOS

JOB PURPOSE

• As part of the INTERSOS Security Team, this role provides support in the implementation of INTERSOS security policies, procedures, and security plans within the program implementation areas. The position contributes to ensuring the safety and security of staff, assets, and operations while supporting the continuity of humanitarian programs.

REPONSIBILITIES

• Liaise with local authorities, INTERSOS staff and facilitate continuity of INTERSOS Programs
• Linking & networking with communities, individuals, organizations and to help ensure INTERSOS staff and assets’ security
• Ensure the FSL project activities sites are safe for project implementation
• Ensures all project assets are safe at the field and project site
• Manage security guards at the project sites.
• Assist Security Officer in staff safety and security matters and act as a backup security focal point
• Ensure all vehicles are equipped with updated fire extinguishers, first aid kits and INTERSOS emergency numbers,
• Ensure all safety protocols and policies are implemented following the safety instructions.
• Coordinate staff movement in the field with coordination of Security officer or SFP at the field base offices
• Assist in implementing INTERSOS safety policies, protocols, and procedures under technical supervision.
• Update security communication trees and maintain staff contact information.
• Maintain relevant safety documentation, data and records for the areas of concern under technical guidance.
• Communicate Standard Operating Procedures (SOP), Contingency Plans (CP), threat assessments, and other safety policies for staff.
• Ensure that appropriate access controls are in place for At INTERSOS facilities.
• Support in the completion of Safety Risk Assessments (SRAs).
• Conduct briefings and context updates
• Report all security incidents to the security officer
• Tracking the location of INTERSOS safety assets including, but not limited to, communications equipment, first aid kits, and so on.

POSITION REQUIREMENTS

Education & Professional Requirements:

Education:

• Minimum of Diploma in relevant field or other fields related to social development and humanitarian work).

Experience:

• 2 years of work experience in security or related field in a humanitarian/recovery context or relevant work experience in safety and security in high risk environment.

Skills:

• Good understanding of humanitarian safety practices, procedures and principles and their application
• Experience, based on evidence, of humanitarian negotiation (with national authorities, local authorities, military forces)
• Experience in reporting and emergency response planning
• The SSA will be available 24/7 to respond to any staff concerns or incidents that might require urgent
• attention.
• Ability to use communication devices (sat phones, Thuraya’s, VHF and HF radio)
• Any other duties related to the nature of the job as directed by the supervisor.
• Familiar with the local customs and traditions.

Languages:

• English, Hausa and Kanuri

go to method of application »

JOB PURPOSE

• As part of the INTERSOS Security Team, this role provides support in the implementation of INTERSOS security policies, procedures, and security plans within the program implementation areas. The position contributes to ensuring the safety and security of staff, assets, and operations while supporting the continuity of humanitarian programs.

REPONSIBILITIES

• Liaise with local authorities, INTERSOS staff and facilitate continuity of INTERSOS Programs
• Linking & networking with communities, individuals, organizations and to help ensure INTERSOS staff and assets’ security
• Ensure the FSL project activities sites are safe for project implementation
• Ensures all project assets are safe at the field and project site
• Manage security guards at the project sites.
• Assist Security Officer in staff safety and security matters and act as a backup security focal point
• Ensure all vehicles are equipped with updated fire extinguishers, first aid kits and INTERSOS emergency numbers,
• Ensure all safety protocols and policies are implemented following the safety instructions.
• Coordinate staff movement in the field with coordination of Security officer or SFP at the field base offices
• Assist in implementing INTERSOS safety policies, protocols, and procedures under technical supervision.
• Update security communication trees and maintain staff contact information.
• Maintain relevant safety documentation, data and records for the areas of concern under technical guidance.
• Communicate Standard Operating Procedures (SOP), Contingency Plans (CP), threat assessments, and other safety policies for staff.
• Ensure that appropriate access controls are in place for At INTERSOS facilities.
• Support in the completion of Safety Risk Assessments (SRAs).
• Conduct briefings and context updates
• Report all security incidents to the security officer
• Tracking the location of INTERSOS safety assets including, but not limited to, communications equipment, first aid kits, and so on.

POSITION REQUIREMENTS

Education & Professional Requirements:

Education:

• Minimum of Diploma in relevant field or other fields related to social development and humanitarian work).

Experience:

• 2 years of work experience in security or related field in a humanitarian/recovery context or relevant work experience in safety and security in high risk environment.

Skills:

• Good understanding of humanitarian safety practices, procedures and principles and their application
• Experience, based on evidence, of humanitarian negotiation (with national authorities, local authorities, military forces)
• Experience in reporting and emergency response planning
• The SSA will be available 24/7 to respond to any staff concerns or incidents that might require urgent
• attention.
• Ability to use communication devices (sat phones, Thuraya’s, VHF and HF radio)
• Any other duties related to the nature of the job as directed by the supervisor.
• Familiar with the local customs and traditions.

Languages:

• English, Hausa and Kanuri

go to method of application »

Main Purpose:

• Provide outpatient and/or inpatient medical care to patients/beneficiaries according to adapted and updated medical knowledge, INTERSOS strategy, values and universal hygiene standards in order to improve the patients/beneficiaries health conditions

Tasks:

• Apply medical knowledge and skills to diagnose and prevention. Carry out inpatient and outpatient consultations, prescribing the necessary treatment respecting protocols
• Keep the patient and/or his family informed about the illness and provide appropriate explanations about the treatment to follow, checking has been understood.
• Check and control the rational distribution of medicines and equipment under his responsibility and take care the quality, disinfection and sterilization of the medical materials. Ensure general compliance with standing hygiene standards. Is in charge of weekly/monthly consumption analysis and medical orders.
• Participate in the collection, transmission and analysis of epidemiological data, checking its quality and informing the line manager about any problem or complication of the patients illness, medical error
• Monitor the proper functioning of the department, equipment or material.
• Ensure ongoing training of the medical/paramedical multidisciplinary team in order to optimize the quality of care.
• Act as team leader of the medical team under his direct responsibility according to INTERSOS policies and procedures. Organize and schedule shift and rotations, supervise the team performance and the quality of the medical project activities and inform the line manager about any relevant problem within the team under his supervision.
• Ensure professional confidentiality is respected among all the member of his team.
• Collaborate with program, logistic and HR department if requested.

REQUIREMENTS

Education

• Medical Doctor diploma

Professional experience

• Minimum 1 year work experience as clinician. In line with the medical programme desirable experience in obstetrics and gynaecology, paediatrics, general medicine or minor surgery

Professional requirements

• Essential computer literacy (word, excel and internet)

Personal requirements

• Teamwork and cooperation
• Behavioural flexibility
• Commitment to INTERSOS principles

Languages

• Mission language essential
• Local working language desirable

go to method of application »

Main Purpose:

• Provide outpatient and/or inpatient medical care to patients/beneficiaries according to adapted and updated medical knowledge, INTERSOS strategy, values and universal hygiene standards in order to improve the patients/beneficiaries health conditions

Tasks:

• Apply medical knowledge and skills to diagnose and prevention. Carry out inpatient and outpatient consultations, prescribing the necessary treatment respecting protocols
• Keep the patient and/or his family informed about the illness and provide appropriate explanations about the treatment to follow, checking has been understood.
• Check and control the rational distribution of medicines and equipment under his responsibility and take care the quality, disinfection and sterilization of the medical materials. Ensure general compliance with standing hygiene standards. Is in charge of weekly/monthly consumption analysis and medical orders.
• Participate in the collection, transmission and analysis of epidemiological data, checking its quality and informing the line manager about any problem or complication of the patients illness, medical error
• Monitor the proper functioning of the department, equipment or material.
• Ensure ongoing training of the medical/paramedical multidisciplinary team in order to optimize the quality of care.
• Act as team leader of the medical team under his direct responsibility according to INTERSOS policies and procedures. Organize and schedule shift and rotations, supervise the team performance and the quality of the medical project activities and inform the line manager about any relevant problem within the team under his supervision.
• Ensure professional confidentiality is respected among all the member of his team.
• Collaborate with program, logistic and HR department if requested.

REQUIREMENTS

Education

• Medical Doctor diploma

Professional experience

• Minimum 1 year work experience as clinician. In line with the medical programme desirable experience in obstetrics and gynaecology, paediatrics, general medicine or minor surgery

Professional requirements

• Essential computer literacy (word, excel and internet)

Personal requirements

• Teamwork and cooperation
• Behavioural flexibility
• Commitment to INTERSOS principles

Languages

• Mission language essential
• Local working language desirable

go to method of application »

JOB PURPOSE

• The Position holder will execute administrative tasks according to the HR Manager and HR Coordinator’s instructions and INTERSOS procedures. The role ensures full legal compliance with Nigerian local laws (Labor Act, Pension Act, etc.) and specific donor requirements (NHF, Medical, etc.).

RESPONSIBILITIES

• Being responsible for updating IMP HR database and personal files and keep them up to date in order to facilitate HR processes management. Archive the personnel (and volunteer) documentation and keep it in order.
• Update NHF and Medical employee files to meet legal requirements and duties.
• Being responsible for the hiring process of new staff (INTERSOS documentation, pension, medical certificate, health insurance and Group Life enrolment);
• Liaise with the Logistics Dept. for the provision of badge to new staff and the management of Exit Clearance Form, ensuring that INTERSOS tools are properly given back.
• Print and deliver monthly pay slips for all staffs.
• Make all administrative information available to the staffs (posting, meetings, etc.);
• Support the HR Manager and HQ for the preparation of personnel documentation for Audit purpose.
• Enter the staff leave in the leave tracker, collect and check the time sheets against the leave tracker.
• Take part in field visits, if required, to educate staff on HR rules and regulation and answer questions from staff (HR Related);
• Support the HR Manager and the HR Coordinator in managing recruitment process (job advertisement, CV screening, organization of test and interview)
• Update relevant HR databases and personal files and keep them up-to-date in order to facilitate HR process management.
• Compiling and updating employee records (hard and soft copies).
• Processing documentation and preparing reports relating to personnel and clients' activities (staffing, recruitment, training, grievances, performance evaluations etc).
• Assist in coordinating HR projects (meetings, training, surveys etc) and taking minutes.
• Assisting in payroll preparation by providing relevant data (timesheets, absences, leaves, etc).
• Communicating with relevant stakeholders as required during the course of your function within the department.
• Properly handling complaints and grievance procedures.
• Produce ID cards for new and existing staff; and ensure it is properly documented.
• Takes part in field visits, if required, to educate staff on HR rules and regulation and answer questions from staff (HR Related).
• Assists with the preparation of personnel documentation for Audit purposes.
• Assisting with day-to-day operations of the HR functions and duties.
• Be available to perform any other HR tasks assigned by HR Officer, HR Manager or HR Coordinator.

Education & Professional Requirements:

Education

• University Degree/HND in relevant field (Social Sciences, business Administration, Economics, Psychology, Social science, other fields related

Professional experience

• Minimum of 2 years of experience in HR administration or a similar role.
• Prior experience working with an International NGO (INGO) is highly desirable
• Proven experience handling Nigerian statutory requirements (NHF, NSITF, Pension, and PAYE).

Professional requirements

• Absolute discretion in handling sensitive staff data and personnel files.
• A proactive approach to supporting staff and resolving HR queries.
• Exceptional attention to detail, especially regarding contract dates and payroll data.
• Ability to work collaboratively within the HR team and across departments (Logistics/Finance).
• Ability to maintain performance and accuracy under pressure and meet tight recruitment or payroll deadlines.
• Strong commitment to INTERSOS’s values and the PSEA (Prevention of Sexual Exploitation and Abuse) principles.

Personal requirements

• Moral integrity
• Teamwork and communication skills

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

JOB PURPOSE

• The position holder will be responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected and that quality services are guaranteed to persons with concerns of protection. Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

RESPONSIBILITIES

• Ensure Case workers can provide support to beneficiaries in their journey of recovery by providing basic emotional support
• Train and coach, the case workers in basic counselling, communication and listening skills
• Under the supervision of the Technical Manager - Protection, conduct weekly case conferences to discuss difficult cases and raise critical cases to the Protection Coordinator
• Support the planning, implementation and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Support positive team dynamics providing support and space for case workers to express emotions and experiences within the case management team
• Ensure the quality, regular and timely follow up of the open cases and the implementation of the action plan
• Meet regularly with Technical Manager - Protection to discuss ongoing issues and strategy for the team
• Flag issues concerning security and changes of environment in the field to the Project Manager and support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Assign cases to Case Workers taking into consideration their experience level, caseload and complexity of cases
• Guarantee that no case is closed before having exhausted all the possible resources to find the service needed for the beneficiary and according to Sops
• Act as referral focal point for INTERSOS case management in the geographical area of coverage under his/her responsibility and distribute the cases between the Case Workers according to the level of experience and complexity of case. Ensure equal division of workload,
• timely follow up of target and flag issues of overload of caseworkers to Project Manager ensuring proper handover between the caseworkers if needed
• Conduct and monitor awareness raising session
• Ensure adherence of Case Workers to protection principles, Code of Conducts and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established Sop’s and minimum standards in case management
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview of the proper filing and archiving of case management files to maintain data confidentiality and protection and respect of the standard procedures
• Review regularly staffs caseloads to ensure the quality of the case management and respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges
• Identify staff gaps and training needs and inform the Program Protection Referent for the actions needed
• Identify and analyze protection trends in the overall caseload for the protection programming and submit monthly reports to the Protection team
• Participate in external meetings and training in case management and to conferences with partners when required
• Respect key protection principles including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Handle complex cases directly as needed
• Ensure good relationships and coordination with the main service providers around intervention for the identification of specific needs in order to provide prompt referral, follow up and information sharing.

Education & Professional Requirements:

Education

• Bachelor’s degree or HND in Social Work, Psychology, Sociology, or equivalent is an asset
• A master’s degree in social work or a relevant field is an added advantage.
• Specialized training in case management, protection of women and girls is highly desirable

Professional experience

• 3 years of relevant work experience including 2 years in a supervisory or team leadership role.
• Minimum of 3–5 years of professional experience in protection of women and girls or case management programming.
• Demonstrated experience in managing complex cases and supporting vulnerable populations.
• Experience in humanitarian settings is highly desirable.
• Professional requirements.
• Strong knowledge of inter-agency case management guidelines, SOPs, and minimum standards.
• Proven ability to supervise, coach, and mentor case workers in case management processes.
• Experience in conducting case conferences, case audits, and quality assurance of case files.
• Ability to provide basic psychosocial support and guide staff on counselling techniques.
• Strong understanding of referral pathways, service mapping, and coordination with service providers.
• Proficiency in case management information systems and data management.
• Ability to analyze protection trends and produce quality narrative reports.
• Essential computer literacy (word, excel and internet)
• Personal requirements
• Commitment to safeguarding and ethical standards in child protection.
• Respect and non-discriminatory attitude, empathy
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Strong leadership and team management skills.
• Excellent interpersonal, communication, and coaching abilities.
• High level of integrity, professionalism, and commitment to confidentiality.
• Ability to manage stress, support staff well-being, and promote a positive team environment.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to work under pressure and respond to emergencies effectively.
• Decision-making skills with the ability to handle complex and sensitive situations.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Job Purpose:

• The Position holder will provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Responsibility:

• conduct interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and achieving case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors Coordination, Advocacy and Representation.
• Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors.
• Organize case management meetings, as required, with other service providers.
• Support referral systems/pathways
• Ensure compliance with security protocols and policies.
• Foster a safe and supportive working environment for all staff and partners.
• Exemplify core principles of protection of women and girls programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality.

Education & Professional Requirements:

Education

• University degree or HND in a related field e.g. Social Work, Psychology or equivalent is an asset.
• Additional training in case management, protection of women and girls is an added advantage.

Professional experience.

• 2 years of relevant work experience in protection of women and girls programming, preferably in humanitarian contexts
• Minimum of 2–3 years of experience in case management, protection of women and girls or related humanitarian work.
• Experience working with vulnerable populations, including women, children, and persons with specific needs.
• Proven experience in conducting assessments, referrals, and follow-up of cases

Professional requirements.

• Essential computer literacy (word, excel and internet)
• Strong knowledge of case management principles and tools including the GBVIMs tool.
• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Personal requirements.

• Understanding of protection principles, including confidentiality, do no harm, non-discrimination, accountability, and need-to-know.
• Ability to conduct intake interviews, comprehensive assessments, and develop individualized case plans.
• Experience in providing basic psychosocial support and emotional support.
• Familiarity with referral pathways and coordination with service providers.
• Ability to maintain accurate documentation and use case management information systems

Languages.

• Knowledge and fluency in English and local languages (Hausa and Kanuri) will be an asset.

go to method of application »

Main Purpose:

• Provide outpatient and/or inpatient medical care to patients/beneficiaries according to adapted and updated medical knowledge, INTERSOS strategy, values and universal hygiene standards in order to improve the patients/beneficiaries health conditions

Tasks:

• Apply medical knowledge and skills to diagnose and prevention. Carry out inpatient and outpatient consultations, prescribing the necessary treatment respecting protocols
• Keep the patient and/or his family informed about the illness and provide appropriate explanations about the treatment to follow, checking has been understood.
• Check and control the rational distribution of medicines and equipment under his responsibility and take care the quality, disinfection and sterilization of the medical materials. Ensure general compliance with standing hygiene standards. Is in charge of weekly/monthly consumption analysis and medical orders.
• Participate in the collection, transmission and analysis of epidemiological data, checking its quality and informing the line manager about any problem or complication of the patients illness, medical error
• Monitor the proper functioning of the department, equipment or material.
• Ensure ongoing training of the medical/paramedical multidisciplinary team in order to optimize the quality of care.
• Act as team leader of the medical team under his direct responsibility according to INTERSOS policies and procedures. Organize and schedule shift and rotations, supervise the team performance and the quality of the medical project activities and inform the line manager about any relevant problem within the team under his supervision.
• Ensure professional confidentiality is respected among all the member of his team.
• Collaborate with program, logistic and HR department if requested.

REQUIREMENTS

Education

• Medical Doctor diploma

Professional experience

• Minimum 1 year work experience as clinician. In line with the medical programme desirable experience in obstetrics and gynaecology, paediatrics, general medicine or minor surgery

Professional requirements

• Essential computer literacy (word, excel and internet)

Personal requirements

• Teamwork and cooperation
• Behavioural flexibility
• Commitment to INTERSOS principles

Languages

• Mission language essential
• Local working language desirable

go to method of application »

Main Purpose:

• Provide outpatient and/or inpatient medical care to patients/beneficiaries according to adapted and updated medical knowledge, INTERSOS strategy, values and universal hygiene standards in order to improve the patients/beneficiaries health conditions

Tasks:

• Apply medical knowledge and skills to diagnose and prevention. Carry out inpatient and outpatient consultations, prescribing the necessary treatment respecting protocols
• Keep the patient and/or his family informed about the illness and provide appropriate explanations about the treatment to follow, checking has been understood.
• Check and control the rational distribution of medicines and equipment under his responsibility and take care the quality, disinfection and sterilization of the medical materials. Ensure general compliance with standing hygiene standards. Is in charge of weekly/monthly consumption analysis and medical orders.
• Participate in the collection, transmission and analysis of epidemiological data, checking its quality and informing the line manager about any problem or complication of the patients illness, medical error
• Monitor the proper functioning of the department, equipment or material.
• Ensure ongoing training of the medical/paramedical multidisciplinary team in order to optimize the quality of care.
• Act as team leader of the medical team under his direct responsibility according to INTERSOS policies and procedures. Organize and schedule shift and rotations, supervise the team performance and the quality of the medical project activities and inform the line manager about any relevant problem within the team under his supervision.
• Ensure professional confidentiality is respected among all the member of his team.
• Collaborate with program, logistic and HR department if requested.

REQUIREMENTS

Education

• Medical Doctor diploma

Professional experience

• Minimum 1 year work experience as clinician. In line with the medical programme desirable experience in obstetrics and gynaecology, paediatrics, general medicine or minor surgery

Professional requirements

• Essential computer literacy (word, excel and internet)

Personal requirements

• Teamwork and cooperation
• Behavioural flexibility
• Commitment to INTERSOS principles

Languages

• Mission language essential
• Local working language desirable