Job Opportunities at Holcim

Job Code: DJOB

Overview

• The QA Chemist is responsible for the testing of all physical and mechanical parameters of the raw materials, intermediate/finished product & contemporary brands according to the Nigerian Industrial Standards.

Responsibilities

• To abide by the 5 Mandatory Holcim Health and Safety Rules to guarantee safety at the workplace and as a condition for employment.
• To be totally compliant with all safety rules, procedures & policies and work safely at all times by using all relevant PPEs for each job.
• To carry out all physical/mechanical tests of cement according to NIS specifications
• To carry out all chemical tests of cement according to NIS specifications
• To supervise the sampling and undertake the analysis of all raw materials (quarried and received)
• To supervise the sampling and undertake the analysis of all delivered fuels to the quarry, plant & the Calabar Grinding Station
• To undertake simple routine maintenance for all equipments in the Physical, Chemical & Sample Preparation Labs and to maintain such maintenance records
• To update & preserve all test records in hard copy and in electronic forms
• To call for and support maintenance teams during corrective/preventive maintenance of all laboratory equipments
• To maintain and update inventories for all equipments, spares, chemicals, materials, instruments and any other items as may belong to the Quality Assurance & Control Dept
• To report stock levels regularly to the Laboratory Manager, raise purchase orders on approvals and follow up the entire process with the procurement department to ensure prompt deliveries.
• To be available and prepared at all times to work in the process control function by executing duties in the concrete lab carryout Holcim cone analysis or as may be required by the Laboratory Manager and or the Quality Manager
• To supervise and coordinate the activities of sample preparation room and concrete lab.
• To undertake analyses of all other samples (special or non-routine samples) as may be demanded from time-to –time by the Laboratory Manager & the Quality Manager
• To carry out any other duty/assignment or work in any function as may be required due to demands by the Laboratory Manager and/or the Quality Manager

Educational Qualifications

• University or Polytechnic qualification from any one of the following disciplines: Natural/Physical/Applied Sciences, Engineering
• NYSC Discharge Certificate or Certified Letter of Exemption (mandatory)

Experience:

• Has worked as an Assistant Shift Chemist and Quality Assurance Chemists within the Organisation
• Has previously worked as a Chemist in any cement manufacturing company
• Has previously worked in any Manufacturing Laboratory as Quality Assurance.

Knowledge & Skills:
Technical / Functional Skills:

• Ability to perform chemical analyses with both classical and modern methods.
• High proficiency in MS Word, MS Excel and MS Power Point
• Good presentation skills

Behavioral Competencies:

• Ability to perform effectively even under pressure and to meet deadlines with a high level of accuracy
• A strong analytical capability to make interpretations based on a large sets of data and to draw up valid conclusions based on proven scientific premise
• Excellent oral & written communication skills at all levels

Leadership and Managerial Abilities:

• Ability to quickly accept responsibility in a new and challenging situation and to work with minimal supervision
• Good interpersonal skills and able to work effectively in a team with excellent followership & leadership potentials

Language Requirements:

• Professional Proficiency in English Language

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Job Code: DJOB

Overview

• The role holder is responsible for supervising the Lafarge Africa PLC Order Management and Fulfillment operations (DM/LMAPP/OM Units)
• He/she creates and maintain processes that are customer centric towards achieving heightened customer service metrics with “Customer Delight” and “Revenue” as the bottom lines while providing full support to the Order fulfillment Manager and his strategic vision and direction for the OFT.

Responsibilities

• Responsible for OFT members performance levels.
• Ensure that all OFT parameters –are tracked, monitored, reported, and improved.
• Process and policy creation and inputs.
• Support the Head of Customer Service towards ensuring all Lafarge CS department goals and visions are met.
• Backlog management and reporting
• Ensure the FIFO is maintained by the team while order planning
• Ensure Best Shipping Point is allocated to at aleast 90% of all planning requests.
• Ensure that all orders are consumed before the 90day expiration or voided in line with policy
• Any other assigned duties.

Educational Qualification

• B.Sc. in any Business / Statistical / Science course

Experience:

• At least 5 years’ experience in customer service management.
• At least 2 years in Sales Admin/Order Mgt.

Knowledge & Skills:

• In-depth knowledge of customer service/operations/customer experience policies and practices
• Proficiency in SAP(ERP) and other Order fulfilment tools.
• Experience in order mgt/sales admin DESIRABLE
• Understanding of CSAT/NPS/CES/OFR/OTS and other metrics within CS
• Certification in Customer Services is desirable.
• Thinking, analytical, problem solving skills
• Active listening skills and high stress tolerance level
• Strong leadership capabilities
• Good supervisory and people management skills
• Organizing and planning skills
• Strong communication and influencing skills
• Interpersonal skills.  

Language Requirements:

• Professional Proficiency in English Language