Job Opportunities at GIG Mobility (GIGM)

NB: Vacancies exist at our Cele and Akowonjo Terminall

Job Requirements:

• University Degree [minimum of 2.2] from an accredited/ reputable tertiary Institution.
• 0 – 2 Years (Maximum) customer service or banking operations experience.

Job Description:

• Ensure day to day terminal operations run smoothly
• Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
• Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
• Disseminate information as communicated by the management
• Communicate shortage or surplus of buses at coverage terminal to the ICU department
• Ensure all buses blown to the terminal are effectively tracked in transit
• Resolve minor grievances or disputes that do not require escalation
• Conduct weekly price survey and forward reports to Snr Management.
• Ensure the maintenance of all assets with the terminal.
• Ensure the terminal meets its performance and safety targets
• Ensure the timely use of Mobility for all operational processes.
• Ensure all Experience Officers remit accurate sales to the accountant.
• Proactively attend to Guest’s questions and queries while ensuring excellent service.
• Identify opportunities to improve the interface and service to our customers and relay the potential(s) to Snr Management.
• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, Service etc
• Promote our other products and services to encourage greater use of online booking platforms (Website and App).
• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and host community Reps.
• Develop and implement terminal staff shift schedule
• Perform other duties as required or as assigned.

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NB: Vacancies exist at our Ajah and Warri Terminals

Requirements:

• University Degree [minimum of 2.2] from an accredited/ reputable tertiary Institution.
• 0 – 2 Years (Maximum) customer service or banking operations experience.

Job Description:

• Sell bus tickets at GIGM terminals to walk in guests.
• Make and/or change travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service matters in-person or virtually.
• Forward booking/traveling reschedule requests to the concerned unit.
• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check in.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote brand Goodwill.
• Promote/ Cross sell the GIGM online booking app and other Company products & services.
• Assist Guests that require special assistance to board or depart conveyance.