d.light is a global social enterprise which was initially founded to eradicate the kerosene lamp for the 2 billion people living without access to reliable power. Since the company was founded in 2006, d.light has enabled 50 million people in Africa and South Asia to upgrade from dim, dangerous and expensive kerosene lanterns to clean, bright and affordable ...
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Position Description
The job holder will be a business leader managing a designated region with the key responsibility of ensuring regional profitable growth, and attainment of sales revenue through planning, execution, and management of a team. This will entail consistently achieving set sales targets and growth plans for the region, building strategic relationships that will deliver a pipeline of sales growth, overseeing regional Opex costings, and developing an effective team. The RBM will be completely responsible for driving new growth in the target region.
Responsibilities
- Lead in the formulation of the tactical sales strategy, business plans implementation programs & budgets within designated region.
- Provide leadership and direction; and optimize Route To Market (RTM) and distributor development design and development aimed to deliver numeric distribution growth and increase sales Revenue.
- Oversee the Regional Opex management focusing on optimizing key cost drivers and delivering profitability
- Champion the Customer Experience agenda within the region to deliver top-of-class experience on the after-sales touchpoints
- Champion brand and trade visibility within the region through excellent trade marketing execution & relationship management.
- Market intelligence – be the go-to person on the region market insights and develop strategy to counter competition growth and maintain/improve market share
- Engage & manage staff performance, capability & capacity development through coaching & field accompaniments.
- Responsible for total business in Partnerships, Retail, and PAYGO channels in the region.
- Responsible for the management of all company assets in the region.
go to method of application »
Position Description
The job holder will be a business leader managing a designated region with the key responsibility of ensuring regional profitable growth, and attainment of sales revenue through planning, execution, and management of a team. This will entail consistently achieving set sales targets and growth plans for the region, building strategic relationships that will deliver a pipeline of sales growth, overseeing regional Opex costings, and developing an effective team. The RBM will be completely responsible for driving new growth in the target region.
Responsibilities
- Lead in the formulation of the tactical sales strategy, business plans implementation programs & budgets within designated region.
- Provide leadership and direction; and optimize Route To Market (RTM) and distributor development design and development aimed to deliver numeric distribution growth and increase sales Revenue.
- Oversee the Regional Opex management focusing on optimizing key cost drivers and delivering profitability
- Champion the Customer Experience agenda within the region to deliver top-of-class experience on the after-sales touchpoints
- Champion brand and trade visibility within the region through excellent trade marketing execution & relationship management.
- Market intelligence – be the go-to person on the region market insights and develop strategy to counter competition growth and maintain/improve market share
- Engage & manage staff performance, capability & capacity development through coaching & field accompaniments.
- Responsible for total business in Partnerships, Retail, and PAYGO channels in the region.
- Responsible for the management of all company assets in the region.
go to method of application »
Position Description
The job holder will be a business leader managing a designated region with the key responsibility of ensuring regional profitable growth, and attainment of sales revenue through planning, execution, and management of a team. This will entail consistently achieving set sales targets and growth plans for the region, building strategic relationships that will deliver a pipeline of sales growth, overseeing regional Opex costings, and developing an effective team. The RBM will be completely responsible for driving new growth in the target region.
Responsibilities
- Lead in the formulation of the tactical sales strategy, business plans implementation programs & budgets within designated region.
- Provide leadership and direction; and optimize Route To Market (RTM) and distributor development design and development aimed to deliver numeric distribution growth and increase sales Revenue.
- Oversee the Regional Opex management focusing on optimizing key cost drivers and delivering profitability
- Champion the Customer Experience agenda within the region to deliver top-of-class experience on the after-sales touchpoints
- Champion brand and trade visibility within the region through excellent trade marketing execution & relationship management.
- Market intelligence – be the go-to person on the region market insights and develop strategy to counter competition growth and maintain/improve market share
- Engage & manage staff performance, capability & capacity development through coaching & field accompaniments.
- Responsible for total business in Partnerships, Retail, and PAYGO channels in the region.
- Responsible for the management of all company assets in the region.
go to method of application »
Position Description
The job holder will develop and implement a process that will identify and develop the capability of d.light service centers and partners who will then deliver exceptional after-sales technical support for d.light products. The job holder will develop an evaluation framework & work with regional service center managers/Supervisors to assess the effectiveness of the after-sales model in the country.
The Service Centers will offer after-sales technical support (such as Customer education, Warranty inspection, product replacement, System training & utilization, Spare parts management Product repair,– levels 1,2 & 3, replacement stock management & Service tracking through accurate data entry in d.light atlas system).
Roles and Responsibilities:
- Review and implement the after-sales process model in line with the laid down strategy.
- Provide after-sales training to service center managers, Technicians, sales team, and logistic coordinators
- Identify and vet external service partners, define service level offering, commercial and contractual agreements sign off.
- Roll out service network expansion plan based on business requirements ensuring adherence to d.light branding guidelines.
- Evaluate the Service Center's performance and audit the after-sales activities at the Service Centers every quarter.
- Share audit feedback with service center managers/partners and follow up on improvement areas identified during the audit period.
- Responsible for the key country after-sales KPI’s Target as set out on a Quarterly/annual basis: –
- Paid After Service
- Repair Speed (Turnaround Time, Long Term Pending).
- Reverse Logistics management.
- Used parts return ratio.
- Repair Quality - Repeated Repair Ratio.
KPIs
- Service Center network expansion based on quarterly targets. (100%)
- Training of new and existing service center teams.
- A quarterly performance audit of Service Centers as per approved evaluation and audit criteria
- 100% timely utilization and accuracy of after-sales tool (Atlas) in all service centers
- Spare parts and refurbishment stock are available at the service centers
- Pending work orders and customer units at the service centers >3 days.
- Weekly & Monthly used parts return/collection ratio by the service centers < 95%
- Sign-off and management of Reverse logistic partners – countywide coverage and lead time (24 hours)
- Weekly and monthly reporting of after-sales activities.
- Tracking after-sales service cost. (Weekly and monthly spare parts usage)
- Managing operation efficiency around after-sale service.
- Supporting the credit team with issues related to defective products
- Monthly and quarterly collection targets as pet set targets
- Used spare parts return and NTF (<3%) management
Requirements
Desired Skills and Experience
- A degree in electronics / electrical, Computer science, Business Administration, or related field.
- Minimum of 10 years in an operational support role, having developed and deployed after-sales service strategy for technology, Telco / FMHA (fast moving home appliances) function.
- Demonstrate understanding of the after-sales process, spare parts management, warranty aspects, and understanding of different levels of repair.
- Demonstrated ability to engage and negotiate with vendors to add value to a business
- Demonstrate the ability to understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives.
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
- Superior verbal and written communication skills (multiple languages will be an advantage), with an emphasis on tact and diplomacy.
- Business-driven, people-focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation, and time-management skills
- Passion for social enterprise, development of people, and environmental benefits
go to method of application »
Position Description
- The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.
Roles Responsibilities
- Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
- Responsible for onboarding and management of ECs, with the support f the TSEs.
- Customer management and retention drive.
- Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.
- Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area
- Oversee activities of channel development, channel management, and TOMA across business areas.
- Delinquency management.
- Management of business partners, driving ROI and creating new business opportunities for the organisation.
- Support HR in recommending quality candidates for resource gap closure where necessary.
Requirements
Desired Skills and Experience
- Channel management skills.
- Must possess a good knowledge of the business area under coverage
- FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage
- Must possess a good passion for social enterprise and the development of people and the environment.
- Good coaching skill is very necessary.
- Good leadership and managerial skills from previous workplaces will be an added advantage.
- Excellent people-to-people skills
- Relevant industry knowledge in relation to the current role.
- Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
- Must demonstrate complete discretion and confidentiality of business vital information.
- Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.
- The candidate must demonstrate good problem-solving and decision-making skills.
go to method of application »
Position Description
- The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.
Roles Responsibilities
- Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
- Responsible for onboarding and management of ECs, with the support f the TSEs.
- Customer management and retention drive.
- Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.
- Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area
- Oversee activities of channel development, channel management, and TOMA across business areas.
- Delinquency management.
- Management of business partners, driving ROI and creating new business opportunities for the organisation.
- Support HR in recommending quality candidates for resource gap closure where necessary.
Requirements
Desired Skills and Experience
- Channel management skills.
- Must possess a good knowledge of the business area under coverage
- FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage
- Must possess a good passion for social enterprise and the development of people and the environment.
- Good coaching skill is very necessary.
- Good leadership and managerial skills from previous workplaces will be an added advantage.
- Excellent people-to-people skills
- Relevant industry knowledge in relation to the current role.
- Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
- Must demonstrate complete discretion and confidentiality of business vital information.
- Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.
- The candidate must demonstrate good problem-solving and decision-making skills.
go to method of application »
Position Description
- The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.
Roles Responsibilities
- Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
- Responsible for onboarding and management of ECs, with the support f the TSEs.
- Customer management and retention drive.
- Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.
- Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area
- Oversee activities of channel development, channel management, and TOMA across business areas.
- Delinquency management.
- Management of business partners, driving ROI and creating new business opportunities for the organisation.
- Support HR in recommending quality candidates for resource gap closure where necessary.
Requirements
Desired Skills and Experience
- Channel management skills.
- Must possess a good knowledge of the business area under coverage
- FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage
- Must possess a good passion for social enterprise and the development of people and the environment.
- Good coaching skill is very necessary.
- Good leadership and managerial skills from previous workplaces will be an added advantage.
- Excellent people-to-people skills
- Relevant industry knowledge in relation to the current role.
- Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
- Must demonstrate complete discretion and confidentiality of business vital information.
- Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.
- The candidate must demonstrate good problem-solving and decision-making skills.
go to method of application »
Position Description
- The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.
Roles Responsibilities
- Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
- Responsible for onboarding and management of ECs, with the support f the TSEs.
- Customer management and retention drive.
- Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.
- Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area
- Oversee activities of channel development, channel management, and TOMA across business areas.
- Delinquency management.
- Management of business partners, driving ROI and creating new business opportunities for the organisation.
- Support HR in recommending quality candidates for resource gap closure where necessary.
Requirements
Desired Skills and Experience
- Channel management skills.
- Must possess a good knowledge of the business area under coverage
- FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage
- Must possess a good passion for social enterprise and the development of people and the environment.
- Good coaching skill is very necessary.
- Good leadership and managerial skills from previous workplaces will be an added advantage.
- Excellent people-to-people skills
- Relevant industry knowledge in relation to the current role.
- Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
- Must demonstrate complete discretion and confidentiality of business vital information.
- Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.
- The candidate must demonstrate good problem-solving and decision-making skills.
go to method of application »
Position Description
- The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.
Roles Responsibilities
- Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
- Responsible for onboarding and management of ECs, with the support f the TSEs.
- Customer management and retention drive.
- Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.
- Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area
- Oversee activities of channel development, channel management, and TOMA across business areas.
- Delinquency management.
- Management of business partners, driving ROI and creating new business opportunities for the organisation.
- Support HR in recommending quality candidates for resource gap closure where necessary.
Requirements
Desired Skills and Experience
- Channel management skills.
- Must possess a good knowledge of the business area under coverage
- FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage
- Must possess a good passion for social enterprise and the development of people and the environment.
- Good coaching skill is very necessary.
- Good leadership and managerial skills from previous workplaces will be an added advantage.
- Excellent people-to-people skills
- Relevant industry knowledge in relation to the current role.
- Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
- Must demonstrate complete discretion and confidentiality of business vital information.
- Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.
- The candidate must demonstrate good problem-solving and decision-making skills.
Method of Application
Use the link(s) below to apply on company website.
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