Job Opportunities at CarePoint Hospitals Limited

Job Description

• Ensure the continuous achievement of relevant quality certification.
• Ensuring best practice in clinical and non-clinical services like infection prevention, security, customer relations, complaints management, diet etc.
• Provide support on periodic clinical audit and follow up with action plans.
• Ensures evidence-based strategies are used as solutions and monitors the implementation status and results.
• Ensuring compliance with organizational operating procedures as it relates to cleanliness of the surroundings including OPD areas, wards, labour room, OT and patient amenities, laboratories, pharmacies and not limited to clinical processes among others.
• Daily assessment of CarePoint facilities on quality check list and escalate non-compliance to departmental head.
• Assists the Department in ensuring that the health facilities meet or are making gains toward improving all regulatory compliance, including clinical and non-clinical licensing and regulation.
• Escalate all gross misconduct, negligence, malpractices to the management.
• Coordinate and monitor implementation of clinical training, mortality reviews e.t.c.
• Coordinate all quality team meetings per facilities on a monthly basis and action plans are reviewed and implementation.
• Any other assignment stated by Management..

Key Skills & Competencies:

• Possesses a B.Sc. in Nursing or related medical science. Post graduate degree or quality certification would be an added advantage.
• Possesses 2 - 3 years relevant experience in compliance / quality department in a recognized health facility.
• Professional development in quality would be an added advantage.
• Knowledge of government legislation and policies are essential.
• Fluent command of written and spoken English; Knowledge of local languages is an added bonus.
• Effective communication skills, with demonstrated ability to talk and listen to people and build rapport with others at all levels.
• Computer proficiency and familiarity with database management programs and commonly used packages like MS Word, Excel, PowerPoint etc.
• Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Able to cultivate relationships with targeted health systems to create a sense of urgency related to awareness of major health problems, motivate to action in prevention and early detection, and influence strategies and techniques.
• Ability to represent CarePoint healthcare facilities effectively and professionally to hospital health systems, related institutions, community leaders, including working with disparate populations and diverse constituents.
• Assist in implementation of outreach programs for the Hospital facilities.

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Job Description

Business Development:

• Working with the Chief Executive Officer, Business development team and staff members to support programs and initiatives at the facilities with specific focus on adding value in the long term.
• Proposing a business development strategy for the facilities, managing the resources, budget, and impact, and focusing on results and revenue.
• Working with the clinical Staff across each facility to build awareness of campaigns and programs.
• Planning and execution of patients’ quarterly business reviews, to drive incremental revenue through analytics.
• Estimating demand, establish target markets & segmentation strategy of channels, initiatives.
• Assisting in creating and implementing a business development strategy that achieves a measurable growth in income.

Business intelligence:

• Assist in developing strategies by which our healthcare facilities will become the leading provider of affordable healthcare services to various communities nationwide.
• Ensuring the facilities generate sufficient profit from services provided to clients and patients.
• Maintain comprehensive product/services, industry knowledge.
• Environmental scanning to identify and track competitors and trends.

Conducting Market Research:

• Working with our on-ground staff at CarePoint hospitals and interacting with patients and potential clients to understand the market requirements at an individual hospital level.
• Interacting closely with patients and potential customers to understand who they are, what their health care requirements are and how to connect with the target markets.
• Advise the team on strategic locations/spots to conduct outreaches, also plan and execute this strategy.

Vendors/Stakeholders Relations:

Manage and collaborate with vendors and stakeholders, identify and initiate partnerships with new vendors and stakeholders.

Door-to-door Marketing:

Managing and coordinating on-ground marketing initiatives, might include traveling across various CarePoint hospitals to implement marketing initiatives.

Administrative:

• Report writing on marketing update and activities to come.
• Work with your team to brainstorm new and innovative growth strategies.
• Any other duties assigned by your supervisor.

Experience and skill required:

• A Bachelor's degree in Marketing, Branding and Communication, Public relations or any other related discipline.
• At least 2 years working experience in Marketing, Sales, Public relations and other similar field.
• Highly creative individual, with a strong grasp of current marketing tools and strategies as well as the ability to lead integrated marketing campaigns from concept to execution.
• Communications skills in Yoruba language
• Ability to multi-task effectively in a high paced environment.
• Ability to develop relationships and encourage influencer organizations, corporate customers, and independent customers to continue to use CarePoint healthcare facilities.
• Able to organize, synthesize and respond to complex information to achieve marketing goals.
• Self-starter, comfortable in a deadline-oriented environment, demonstrated skills in delivering results.
• Familiarity with the healthcare environment could be an added advantage.
• Location within Egbeda, Akowonjo axis would be an added advantage.