Job Opportunities at Anadach Consulting Limited

Our client is a growing facility in Lagos that places strong emphasis on the delivery of high quality patient-centered care. They provide General Paediatric Services, Medical and Surgical Outpatient Consultations and specialized services for Adults. As a result of expansion and strategic initiatives aimed at delivering increased value to patients’ experience, career opportunities exist for high performing medical professionals that can contribute in rapidly growing organization.

LOCATION: IKOYI, LAGOS

The Role:  A hands on professional who sees himself as counselor and friend to the patients. He will provide primary contact and continuous care towards the management of patients’ health and will be expected to assess and treat a wide range of conditions, ailments and injuries. He will report directly to the Medical Director.

 Duties and responsibilities

• Diagnose illnesses, prescribe and administer treatment for people suffering from a wide spectrum of diseases and minor injuries (including referring to specialists as required). 
• Obtain medical histories, order, perform, and interpret diagnostic tests.
• Provide competent patient-centered care that addresses health needs and promotes wellness.
• Provide health education as required to promote wellness and adequate chronic disease management.

Qualifications and experience

• Candidate must possess MBBS with at least 3 years post NYSC experience covering different specialties.
• Candidate must possess current practicing license.

Key competencies and attributes

• Should have good clinical acumen (excellent history taking, physical examination, requesting appropriate investigations to arrive at accurate diagnoses)
• Proficiency in procedures like suturing and IV catheterization
• Should have good documentation abilities to prepare high quality summaries and reports
• Conversant with technology (previous experience in use of electronic medical record system would be an asset)
• Commitment to safety and quality of care and ability to thrive in an environment of continuous but logical and thoughtful change.
• Good verbal communication skills.
• Good team player with proven organizational and administrative skills
• Should be pleasant, patient and honest

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Our client is a leading provider of world-class healthcare services for over 15 years in Lagos. The facility is a growing family practice that places strong emphasis on the delivery of high quality patient-centered family medicine.

As a result of expansion and strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professionals that can contribute in a rapidly growing organization.

Location: Victoria Island, Lagos

The Role:  A hands on professional who sees himself /herself as counselor and friend to the patients. He/She will provide primary contact and continuous care toward the management of patients’ health and will be expected to assess and treat a wide range of conditions, ailments and injuries.

Duties and responsibilities

• Diagnose illnesses, prescribe and administer treatment for people suffering from a wide spectrum of diseases and minor injuries (including referring to specialists as required). 
• Obtain medical histories, order, perform, and interpret diagnostic tests.
• Provide competent patient-centered care that addresses health needs and promotes wellness.
• Provide health education as required to promote wellness and adequate chronic disease management.

Qualifications and experience

• Candidate must possess MBBS with at least 8 years post NYSC experience covering different specialties.
• Candidate must possess current practicing license.

Key competencies and attributes

• Should have good clinical acumen (excellent history taking, physical examination, requesting appropriate investigations to arrive at accurate diagnoses)
• proficiency in procedures like suturing, IV catheterization, urethral catheterization, ear syringing, cervical cytology, IUCD insertion and removal.
• Should have good documentation abilities to prepare high quality summaries and reports
• Conversant with technology (previous experience in use of electronic medical record system would be an asset)
• Commitment to safety and quality of care and ability to thrive in an environment of continuous but logical and thoughtful change.
• Good verbal communication skills.
• Good team player with proven organizational and administrative skills
• Should be pleasant, patient and honest

go to method of application »

Our client is a leading provider of world-class healthcare services for over 15 years in Lagos, The Facility is a growing family practice that places a strong emphasis on the delivery of high-quality Patient-centered family medicine.

As a result of expansion and strategic initiatives aimed at delivering increased value to the patient Experience, career opportunities exist for high performing professionals that can contribute in a rapidly growing organization.

Location: Victoria Island, Lagos

THE ROLE

The selected candidate must be an organized and friendly professional who would provide top-notch service over the phone, in conversations, and using written communication when required. In this role, the selected candidate would interact directly with customers/patients to answer questions, solve problems, provide information, and maintain our client’s reputation for high-quality service.

Key Roles and Responsibilities 

• To answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first-call resolution.
• Function as an information source through telephone assistance to members, providers, billing agencies, and various departments/staff members.
• Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
• To receive calls from prospective clients and re-route the calls to the appropriate department ensuring that prospective clients receive the best service
• To log enquiries for all calls relating to registered providers, clients and members
• To follow up on specific cases as distributed to ensure value-added service offering
• To adhere to and live the organizational values
• Maintain updated knowledge of the facility’s services in order to provide adequate information to customers
• Make service suggestions to meet the customer’s specific needs
• Obtain necessary information from customers to adequately follow up
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Process complaints, following established guidelines.
• Maintain knowledge of organizational guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
• Foster and maintain relationships with customers to improve our retention rate
• Attend all required customer service-related meetings

Required Skills and Competencies

• Excellent oral communication skills
• Intelligent and innovative approach to resolving challenges
• Positive, enthusiastic and friendly disposition
• Ability to multitask with good attention to details
• Should be proficient with Microsoft Excel and Microsoft Word
• Professional and pleasant telephone etiquette
• Exceptional client interaction and relationship management skills
• Strong interpersonal and organizational skills
• Accurate data management skills
• High level of integrity
• Ability to use Electronic Medical Record (EMR) or willingness to learn

Qualification and Experience

• A Bachelor’s Degree in a relevant field is required
• Minimum of two years’ experience in a related role
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous tasks and priorities at once
• Positive, service-oriented attitude
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team

go to method of application »

Our client is a growing facility in Lagos that places strong emphasis on the delivery of high-quality patient-centered care. They provide General Pediatric Services, Medical and Surgical Outpatient Consultations and specialized services for adults.

As a result of expansion and strategic initiatives aimed at delivering increased value to patients’ experience, career opportunities exist for high performing medical professionals that can contribute to rapidly growing organization.
LOCATION: IKOYI, LAGOS
REPORTS TO: MEDICAL DIRECTOR

The Role
The Practice Manager would be responsible for coordinating all the operational aspects of the practice. The Practice manager is expected to provide visionary leadership in order to ensure effective running of the facility, oversee and manage the hospital staff to ensure optimal, productive and patient-centered practice. Working closely with the Consultants and Specialists, He/She will ensure the efficiency and stability of the medical office operations and manage the business end of the medical practice
including supervision of the non-clinical staff. The main areas of responsibility will be developing business strategies, writing proposals, implementing information management & technology systems, human resource management, liaising with facilities and service providers,
formulating budgets, marketing and overseeing daily operations.

KEY RESPONSIBILITIES
General Administration:

• Monitor patient scheduling, referrals and patient satisfaction
• Interact with patients and address concerns or issues of complaints to ensure high quality patient care and the delivery of excellent customer service
• Ensure constant updates relating to laws and standards of medical practice
• Represent the company at external meetings
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation
• Ensure the premises are properly maintained and cleaned and security systems are in place Finance/Budget and Overview of Accounts Department
• Responsible for ensuring compliance with all established policies.
• Responsible for managing revenue, expenses and budgeting.
• Support & implement I.T systems  Facilities-liaison with service providers
• Direct supervision and coaching of non-clinical staff on usage of facilities
• Ensure efficiency of systems, equipment, and services used by clinical and non-clinical staff
• Liaise with vendors’ representatives on stocking, maintaining and updating facilities.
• Work with key clinical staff, ensure compliance with practice protocols and
• procedures, review and update as required

Human resource management:

• Manage daily staff activities including roster, time keeping, organizing staff meetings, liaising with departmental heads on their needs
• Foster a productive work environment amongst members of staff
• Implement work policies and staff performance appraisals
• Provide advice on staff training needs to the Medical Director and arrange where appropriate
• Management of staff meetings and other internal communications
• Ensure all staff and doctors are kept informed on all policy changes
• Marketing and Business Development
• Identify strategies for growth and execute plans to achieve growth goals
• Responsible for developing business strategies and proposals in line with expansion objectives
• Ensure the clinical and non-clinical staff adhere to laid down policies of the Practice, in order to properly represent and market the facility to visitors.

EDUCATIONAL QUALIFICATIONS AND EXPERIENCE

• A Bachelor’s degree is essential
• Master’s degree in healthcare or business management or degree in health-related field is an added advantage.
• Management experience in the healthcare industry is preferred
• Proven ability in Management including human resources, planning, procurement, Finance and budgeting.
• Minimum of five years’ experience in a managerial role & conversant with technology
• Strong leadership, customer service, and personnel management skills and experience
• Demonstrated working knowledge of business management and planning skills.
• Working knowledge of budget processes & Finance 
• Strong analytical skills to comprehend complex medical, administrative and financial information.
• Excellent organizational, communication, flexibility and interpersonal skills. In-depth experience with problem-solving and decision-making.
• Working knowledge of computer systems; including Microsoft Word, Excel, and PowerPoint.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED  

• Knowledge of fiscal management and human resource management
• Knowledge of accounting systems and budgeting
• Skills in leadership, planning, organizing, and supervising.
• Skills in exercising initiative, judgment, problem-solving, and decision-making.
• Skills in developing and maintaining effective relationships with medical and administrative staff, patients and the public.
• Ability to communicate effectively both in writing and verbally.
• Ability to handle information in a confidential manner.