Job Opportunities at Access Bank Plc

Description

• The Channels Group aims at bridging the gap in banking and ensuring that our customers have access to the best services and products. Working with the Products teams, we roll-out products tailored to our customer needs and requirements.
• We are seeking a highly motivated product manager to drive solutions from concept through launch.
• The candidate will be expected to develop relationships and work closely with team of cross-functional partners across business, technology, marketing and servicing.
• A successful candidate will be customer-obsessed and passionate about delivering impactful end-to-end experiences to our customer.

What we need from you:

• Define product gaps, gather and prioritize product and customer requirements and work with partners to develop and implement next generation features and capabilities to improve the client experience and maximize stakeholder value
• Develop business requirements for technology initiatives
• Monitor and incorporate client feedback into product plans
• Research competitive offerings
• Manage client events such as pilots of newly developed functionality
• Develop product marketing and sales materials and deliver product demonstrations
• Client Issue resolution
• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive Channels sales growth
• Conduct regular product & market research to determine product sales / market penetration potential across retail banking segment
• Monitor and report on Bank wide performance of the various products managed by the Group.
• Drive Bank wide achievement of result and set targets for sale of Channels products

Requirements

• Minimum of a second-class upper Bachelor's Degree in any Business, Marketing or Finance related field is preferred.
• A minimum of 2 years relevant experience in Retail Banking or product management
• Sound knowledge of sales strategies and industry regulations.
• Strong analytical and problem-solving skills
• Strong interpersonal and communication skills - verbal, written, presentation
• Ability to develop and analyse product architecture and partner closely with technology on development initiatives
• Ability to analyse data and develop programs to market products and support the sales effort
• Experience developing products and/or marketing those services
• Ability to partner well and work in a team environment
• Attention to detail and strong problem solving skills
• Excellent Time management skills
• Advance selling skills
• Knowledge and understanding of banks product and Nigerian personal business market
• Integrity and discretion.

Benefits

• Monthly Salaries
• Leave Allowances
• Passage Allowance (where applicable)
• Bonus payments (where applicable)
• 13th Month Allowance
• Medical Allowance

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Description

• The Channels Group aims at bridging the gap in banking and ensuring that our customers have access to the best services and products. Working with the Products teams, we roll-out products tailored to our customer needs and requirements.
• We are seeking a highly motivated Senior product manager to drive solutions from concept through launch.
• The candidate will be expected to develop relationships and work closely with team of cross-functional partners across business, technology, marketing and servicing.
• A successful candidate will be customer-obsessed and passionate about delivering impactful end-to-end experiences to our customer.

What we need from you:

• Develop a Marketing strategy to ensure achievement of Channel Products (i.e., USSD, Cards – Credit and Debit, Mobile and Internet Banking, ATM) sales and volume budget across all retail banking segments
• Partner with business, technology, and control teams to advance the reconciliation product’s vision to satisfy audit/regulatory requirements, improve employee experience, and reduce the risk in the organization through sustainable, efficient, and secure solutions
• Be responsible for the product strategy, including prioritizing features and integrations, setting release dates, maintaining roadmaps, developing change management and adoption plans, and end user communications
• Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
• Oversee and drive the go-to-market plans for the product, including firm wide communications and support models
• Mentor and build a high-performing team by providing useful, timely feedback and learning opportunities
• Partner with the products and segments unit as well as other stakeholders to set product strategy and manage the overall product lifecycle evolution.
• Develop and disseminate sales & marketing strategies to leverage opportunities & improve channel products performance

Requirements

• Minimum of a second-class upper Bachelor's Degree in any Business, Marketing or Finance related field is preferred.
• A minimum of 6 years’ Banking experience with at least 2 years in a Channels related role
• Sound knowledge of sales strategies and industry regulations.
• Strong analytical and problem-solving skills
• Strong knowledge of technology standards, industry trends, and emerging technologies
• Excellent selling, negotiation, and consultative sales skills.
• Effective communication skills.
• Strong Financial Analysis / Interpretation capabilities
• Strong interpersonal and communication skills - verbal, written, presentation
• Experience developing products and/or marketing those services
• Strong Leadership and supervisory skills
• Advance selling skills
• Integrity and discretion.

Benefits

• Monthly Salary
• Leave Allowances
• Passage Allowance (where applicable)
• Bonus payments (where applicable)
• 13th Month Allowance
• Medical Allowance

go to method of application »

Description

• The Channels Group aims at bridging the gap in banking and ensuring that our customers have access to the best services and products.
• Working with the Products teams, we roll-out products tailored to our customer needs and requirements.
• We are sourcing for a Group Head for the Channels Group to drive the business development and marketing activities of the unit as well as its’ expansion and coordinating synergy.
• You will be responsible for developing and implementing an excellent go-to–market strategy to increase rollout of the bank’s cards, channels and other technology-enabled products and services across the Group

What we need from you:

• Create strategic alliances/partnership to grow the banks’ market share in its chosen niche
• Define and document Product Papers, Standard Operating Procedures (SOPs), SLAs and Risk Management Frameworks for all e-Business products
• Engagement and stakeholder management across technology, operations, product, and line of businesses
• Move the needle on business results through product improvements, and relentless focus on measuring customer and business impact
• Develop budgets, forecast and manages P&L
• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive channels sales growth
• Translate business opportunities, customer needs, and business goals into a product development roadmap
• Enable new product development initiatives supporting product launches, feature and pricing enhancements, and simplification initiatives
• Provide business and financial analysis to review and monitor the portfolio, assess new business initiatives, and trouble-shoot business issues within the portfolio
• Serve as the voice of the customer, and the final authority on product requirements
• Build a high performing team and provide leadership to the team by setting priorities and providing a strategic and tactical vision for the team
• Consistently create differentiated e-payment offerings through innovation and partnering to grow the Bank’s profitability and to deliver on strategic objective
• Ensuring compliance of all business policies to relevant local and international statutory and electronic payments industry regulations and standards
• Develop manpower and resource requirement plans for the Group

Requirements

• Minimum of a Second-class Upper Bachelor's Degree in any Business, Marketing or Finance related field is preferred.
• A minimum of 12 years’ experience in banking/ financial services institution with experience in electronic payments solutions. 5 years must have been at management level.
• Advanced knowledge of sales strategies and industry regulations.
• Strong analytical and problem-solving skills
• Advance marketing, sales, negotiation, consultative and product management skills
• Understanding of Basic Banking Operations (Domestic & International Operations)
• Effective communication skills.
• Strong Financial Analysis / Interpretation capabilities
• Strong knowledge of technology standards, industry trends, and emerging technologies
• Strong interpersonal and communication skills - verbal, written, presentation
• Strong Leadership and supervisory skills
• Integrity and discretion.

Benefits

• Monthly Salary
• Leave Allowances
• Passage Allowance (where applicable)
• Bonus payments (where applicable)
• 13th Month Allowance
• Medical Allowance

go to method of application »

Description

• The Channels Group aims at bridging the gap in banking and ensuring that our customers have access to the best services and products. Working with the Products teams, we roll-out products tailored to our customer needs and requirements.
• We are sourcing for a Segment Lead to manage our Credit Cards’ products and services (in NGN and USD) who will own and manage ongoing operations and growth of the credit card product including serving as a subject matter expert and primary contact for Single-Use Accounts and roadmap.

What we need from you:

• Partner with marketing, servicing, and client experience teams to design and execute market research and voice of customer initiatives to inform development, marketing, servicing, and sales efforts
• Identify and capitalize on opportunities to drive growth with overall expense management to deliver financial results including detailed business cases and robust measurement mechanisms
• Provide oversight of end-to-end client experience, including management of client servicing strategy, adherence to servicing level agreements and assistance in resolving questions/customer escalations
• Work closely with a diverse group of stakeholders both internally (with Product Development and Management, Sales, Relationship Management, Risk / Controls, Finance, Business Analysis, Client Onboarding, Service & Operations across several lines of business) and externally (directly with Clients and affiliates)
• Build and maintain a database of market information for products, including customer needs, from market research and competitor activity.
• Obtain confirmation and receive confirmation of specific segment/sub-segment targets and
• Support the development of the full proposition offering – including target segment, product mix, pricing mix, distribution/sales strategy, service strategy, marketing strategy
• Work with Partnership Lead to deliver/build of 3rd party partnerships which can add value to the proposition including reward schemes, if considered value adding and profitable, and discount schemes at merchants.
• Execution of periodic (monthly) Marketing Intelligence exercises to discern the direction of other banks’ product development and pricing strategies.

Requirements

• Minimum of a Second-class Upper Bachelor’s Degree in any Business, Marketing or Finance related field is preferred.
• A minimum of 4 years’ relevant experience in Retail Banking
• Sound knowledge of sales strategies and industry regulations.
• Strong analytical and problem-solving skills
• Advance marketing, sales, and product management skills
• Understanding of Basic Banking Operations (Domestic & International Operations)
• Effective communication skills.
• Strong Financial Analysis / Interpretation capabilities
• Strong interpersonal and communication skills - verbal, written, presentation
• Ability to partner well and work in a team environment
• Attention to detail and excellent Time management skills
• Integrity and discretion.

Benefits

• Monthly Salary
• Leave Allowances
• Passage Allowance (where applicable)
• Bonus payments (where applicable)
• 13th Month Allowance
• Medical Allowance

go to method of application »

Description

• The Channels Group aims at bridging the gap in banking and ensuring that our customers have access to the best services and products. Working with the Products teams, we roll-out products tailored to our customer needs and requirements.
• We are sourcing for a Risk/MIS Analyst to examine the risk-reward relationship of Credit Cards and provide relevant insights to make informed decisions. perform quantitative and qualitative analysis on credit card customers to determine the optimal credit risk strategy to be employed through the card life cycle.
• Expectations include assisting in developing, maintaining, and improving program policies, strategies, processes and procedures within the assigned function, conducting complex analysis and providing accurate and concise results with recommendations to management.

What we need from you:

• Be the functional owner for credit card’s risk strategy within Access Bank
• Drive Card Portfolio analytics to segment Risk within the Risk Appetite Framework in order to influence strategy recommendations.
• Tackling complex business problems and bringing sound recommendations and insights to senior management
• Building the ‘next generation’ suite of real time MIS to inform business strategy/decisions
• Develop and maintain key credit risk policy strategies by conducting complex analysis to segment data and isolate risk using analytical techniques such as clustering and decision trees, and leveraging both internal and external credit data
• Interpret large amounts of complex data to formulate problem statement, concise conclusions regarding underlying risk dynamic trends and opportunities
• Develop, communicate and implement optimal risk strategies (including rules, cutoffs, policies, operational flows, etc.)
• Identify key risk indicators and metrics, develop key metrics, enhance reporting and formulate areas of analytic focus
• Provide subject matter expertise on strategy implementation/testing and initiatives related to the improvement of risk mitigation processes and infrastructure
• Identify, evaluate and leverage external data sources and analytical solutions to enhance risk strategies
• Work with cross-functional partners, e.g., Finance, Credit, Technology and Business to understand and address key business challenges on the product

Requirements

• Minimum of a Second-class Upper Bachelor’s Degree in any Business, Marketing or Finance related field is preferred.
• A minimum of 2 years relevant experience in an analytical role
• Effective Communication
• Strong analytical and problem-solving skills
• End to End knowledge of Application Management Deliverables and Governance
• Highly self-motivated and driven, able to drive initiatives and find business opportunities to improve the key performance indicators
• Strong Financial Analysis / Interpretation capabilities
• Sound knowledge of sales strategies and industry regulations.
• Strong interpersonal and communication skills - verbal, written, presentation
• Ability to partner well and work in a team environment
• Attention to detail and excellent Time management skills
• Knowledge and understanding of banks product and Nigerian personal business market
• Integrity and discretion.

Benefits

• Monthly Salary
• Leave Allowances
• Passage Allowance (where applicable)
• Bonus payments (where applicable)
• 13th Month Allowance
• Medical Allowance