Job Openings at Zipline

 You’ll have the opportunity to support regulatory approval processes for cutting edge technology in new markets throughout Nigeria, as well as work with a broad range of government stakeholders – from security agencies and the CAA to utilities regulators. As a bridge between the global legal, regulatory and policy team and the Nigeria country operations team, you will have full ownership over ensuring Zipline Nigeria is safely serving our customers in seamless coordination with our partners in the government. 

You will collaborate cross-functionally, listening and drawing from their expertise, experiences, and needs to drive decisions that impact Zipline’s ongoing development and growth. The responsibilities on day one are big, and your success will help unlock an uncommon opportunity to open skyways for millions of Nigerians to reliable, on-demand access essential medical supplies.

What You'll Do  

• Partner closely with the Zipline Nigeria team and the Nigerian government to support the day to day of Zipline’s various regulatory requirements and programs in Nigeria.
• Work with the global regulatory and policy teams to define the best plan to execute timely and successful certification.
• Support organizational regulatory approval efforts by coordinating activities of the team, monitoring progress and removing obstacles along the way.
• Maintain regulatory files/databases in good order, along with the system for tracking communication with regulators. 
• Interface with other functional departments to influence efficient execution of projects; provide regulatory support on project teams.

What You'll Bring 

• You’ll have at least 5 years' experience in working within the regulatory and government affairs space
• You can communicate effectively (verbally and in writing) and build strong relationships with internal business teams and external stakeholders.
• You’ll have experience reviewing processes and documentation to ensure that the systems they depict will be compliant with applicable regulations.
• You have the grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly-changing business and regulatory environments.
• You have either had a program management role with deep ownership of the outcome of projects or a similar role as a program manager, or systems engineer.
• Must be eligible to work in Nigeria.

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We are looking for a business development professional with an entrepreneurial mindset to lead Zipline’s partnerships with donors and NGOs in Nigeria. As the in-country liaison for all global health partners, you’ll develop and execute a strategy to build Zipline’s market reputation and position the organization for continued success within the donor ecosystem - by cultivating relationships, identifying revenue and partnership opportunities, and providing visibility into our impact. A strong candidate for this role will bring experience working with a number of multi- and bi-lateral partners, the ability to adeptly navigate a complex network of senior level relationships, and a proven fundraising track record.

What you’ll do

• Elevate Zipline’s visibility with local bilateral and multilateral stakeholders in Nigeria, including but not limited to USAID, The Global Fund, and Gavi to support current and expanded utilization of the system
• Advance Zipline’s objectives with The Global Fund by cultivating relationships across Nigeria CCM member organizations, identifying value propositions, and gaining support for inclusion of Zipline in relevant proposals
• Advance Zipline’s objectives with USAID by liaising with the local USAID Mission, US Embassy, prime contractors, NGOs, and other US government stakeholders as required
• Create and continuously foster effective working relationships with donors’ prime contractors and subcontractors locally to position Zipline to win material scopes of work supporting global health supply chain programs
• Identify and advance programmatic opportunities to expand Zipline’s reach within the healthcare system, including delivery of vital program drug commodities
• Partner with the Nigeria GM and Client Success Leads to educate key Nigerian government and donor stakeholders on Zipline’s value, cultivate champions within these institutions, and secure financial support
• Maintain a regular cadence of meetings with local partners, providing them with insights into Zipline’s work and impact
• Collaborate with Data, Marketing, and Communications teams to develop materials and host roundtables which highlight Zipline’s impact communicate our value proposition to partners in Nigeria

What you’ll bring

• 8+ year track record of stewarding relationships with and successfully raising funding from institutional donor organizations
• Experience working with donor-funded health programs and/or in health supply chain; experience working with USAID Global Health Supply Chain programs, US missions abroad, and or NGOs a plus
• Demonstrated ability to drive stakeholder mapping, develop relationships with senior external stakeholders, and build a constellation of champions
• Strategic sales mindset
• Ability to break down complex goals into individual tasks and organize those objectives into executable work plans with clear deadlines
• Exceptional written and verbal communications skills with experience working on proposals, reports, SOPs, and presentations
• Experience collaborating with internal stakeholders across a global organization and ability to work with internal partners to design and execute key priorities and objectives
• Entrepreneurial mindset, creativity, self-sufficiency, and adaptability

Ability to travel: ~30%

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 Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner.  At Zipline, we believe that where you live should not influence your access to vital medical supplies.  If this opportunity sounds like something you’d want to be a part of, then keep reading.

This role will be based in Kafancha, Kaduna State.

WHAT YOU'LL DO  

As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

• Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have high quality & excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders
• Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
• Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
• Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.

WHAT YOU'LL BRING  

• Essential: National Diploma or HND/Bachelor’s in Science courses preferably in Pharmacy, Nursing, Medical Science, Life Science.
• Full professional proficiency in spoken and written English
• Full fluency in Hausa
• 1+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Must be eligible to work in Nigeria

WHAT ELSE YOU NEED TO KNOW   

• Must be willing and able to work nights/weekends depending on shifts
• Must be willing to work for a period of more than 45 hours/week
• Must be willing to relocate to any of our distribution centers
• This job will involve regular communication with customers to process their requests and answer their queries about our stock and seek support
• Women are encouraged to apply, as we believe a balanced team is critical for success
• Must be able to travel to Ghana for at least 3 months for Zipline Academy training program
• Must have completed NYSC and hold a certificate of completion or exemption