Job Openings at Reboot

Job Description

• Reboot is a social impact firm dedicated to inclusive development and accountable governance. We help governments, foundations, and international organizations achieve their missions.
• We are seeking a consultant to work on a project in Kano aimed at supporting more accountable delivery of public goods and services for citizens in Nigeria. The consultant will work closely with the Reboot Nigeria team and local partners to gather and analyze ICT and social media research and information related to project focal areas. The consultant will use this information to facilitate the implementation of projects and activities in civic tech to support citizen-government engagement, in partnership with PERL and partner organizations and institutions.
• The consultant will be responsible for working with PERL delivery team staff to manage relationships with local partners and corresponding stakeholders. Additionally, consultants will serve in an advisory role, providing training, input, and guidance on program planning, implementation, research and ICT and digital media project execution.
• Experience or background in ICT and/or social media research and project/program implementation is required.

Duration of Commitment:

• The Advisor is expected to start in May 2019 and will work full-time for a contracted period of roughly up to one year. Renewal of the contract will be based on project priorities and work performance.

Responsibilities
Generally, consultants will be responsible for digital media-related technical support research, and documentation. Key responsibilities include, but are not limited to:

Technical Support:

• Assess digital media capabilities of local partners (media, civil society, government, etc);
• Create and review program concept notes and provide recommendations for the integration of ICT and digital media;
• Lead testing and piloting support to local partners launching and implementing civic tech initiatives.
• Support design and implementation of training of local partners (in media, civil society, government, etc).

Research:

• Participate in desk and field research activities to inform project priorities and direction as needed
• Lead user research interviews and schedule respondents in accordance with project demands
• Participate in  check-ins with local project staff in- person and with Reboot staff
• Participate in group synthesis of data;
• Support documentation of findings and final outputs 

Requirements

• Successful candidates will bring a mix of skills and experiences to the role.

Ideal candidates have:

• A university Degree in a relevant field. An advanced degree is preferred;
• 3 to 5 years relevant professional experience working on ICT and/or digital media related projects for governance, advocacy, consulting or media;
• Prior experience in managing relationships with stakeholders in government agencies, donor organizations, and/or NGOs;
• Must reside near the location of work.
• Excellent communication skills in English and Hausa are necessary;
• Demonstrated interest in qualitative research;
• Computer proficiency (especially MS Office and Google apps) required;
• Willingness to travel, up to 15% or as needed.
• Reboot is an equal opportunity employer

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Job Description

• We are seeking a new team member to join the Reboot programs team in Nigeria. This person will be a key member of our team, helping lead and manage a range of projects that are centered on using civic tech to bring together media, civil society, communities, and government to advance social justice. The portfolio of work will consist primarily of open government programs, focused on utilizing user-centered design and ethnographic research.
• Reboot hires individuals who we think will uniquely complement the skills and expertise of our current team. As such, we are open to a range of profiles and experience levels for this position.
• Our ideal candidate is deeply committed to the issues Reboot works on and has the intellectual courage and curiosity to support the development of innovative solutions. You are equally comfortable meeting government officials in the capital or chatting with patients at a rural health clinic. You are enterprising and have the chops to become a star all on your own, but you value being part of a multidisciplinary team.
• This is a full-time position based in our Abuja, Nigeria office, with the expectation of significant travel during project periods.

Responsibilities
Project Work (90%):

• Support programmatic research, design, and documentation processes, from start to finish, across various Reboot projects, collaborating with diverse subject matter experts and internal/external teams.
• Support implementation and testing of adjustments to program design, managing timelines, communications, and field logistics.
• Participate in research and editorial processes to understand, capture, and communicate user, stakeholder, and client needs, and work with team members, client, partners, and users to turn research insights into effective, appropriate design solutions.
• Help clients and partners understand Reboot’s design research approach, and lead discussions on project scope, methodology, and outputs
• Support key relationships with clients and partners through proactive communications and the successful execution of projects, always with a strong focus on optimizing the client experience.
• Coordinate work across team members and consultants to ensure outputs are of consistently high quality and are delivered on-time and within budget
• Support technical and administrative tasks, such as proposal development, project reporting and managing content production schedules and budgets.

Organizational Innovation (5%):

• Contribute to process innovation within Reboot to improve organizational agility, efficiency, and impact.
• Ensure lessons from industry best practices and client engagements are effectively integrated across Reboot’s work.
• Ensure frequent knowledge transfer between programmatic team members and technical specialists, and support cross-pollination of expertise across the organization.

Communication (5%):

• Contribute to Reboot’s internal learning and external communications and advocacy by creating content (including articles and blog posts), representing Reboot at events, sharing articles for discussion, and contributing to Reboot’s online presence.

Requirements
An ideal candidate has:

• 3 - 6+ years of relevant professional experience, ideally in a fast-paced and growing company or social enterprise.
• A graduate Degree relevant to ICT, Design, Digital Media or another related field. Candidates with an Undergraduate Degree and significant professional experience will also be considered.
• Experience with issues around ICT, governance, and/or public policy. Specialization within these areas, particularly in open government, education, and/or public service delivery is a definite plus.
• Significant work experience in low resource settings and ability to operate effectively in unfamiliar cultural contexts and poor infrastructure environments. Experience in transitional states or politically sensitive environments is an asset.
• Work experience in northern Nigeria is a plus.
• Excellent written and verbal communication skills, including the ability to effectively synthesize and present complex ideas to diverse audiences.
• Comfort with public speaking and workshop facilitation; poised in client communications and project management.
• Professionalism and client services orientation.
• Ability to work under tight time constraints. Can multitask with ease and adapt to frequently changing priorities.
• Written and spoken fluency in English; knowledge of a local language is preferred.
• Appreciation for complexity, comfort with ambiguity and a sense of humor are required for this role.