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  • Posted: Oct 10, 2022
    Deadline: Oct 24, 2022
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    Primera Africa Finance Group is a financial services firm that provides a range of services to clients across the African continent. Our goal is to provide bespoke financial solutions, in the most professional and efficient manner to meet our clients' individual needs. Such ambition requires the ability to understand the various peculiar needs of our clie...
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    Team Lead, E-Banking

    Location: Victoria Island, Lagos
    Employment Type: Full-time
    Department: IT
    Reports to: Head, Operations

    Job Description

    • Manages the administrative and operational functions of the Unit.
    • Ensures all customer complaints are resolved in a timely fashion.
    • Ensures all open transaction positions are closed without constituting reconciliation issues.
    • Handles customers’ card requests, new product/service requests and replacement requests as well as provide first-hand support to card management related issues.
    • Use dispute sources/platforms to resolve transaction disputes on all Interswitch transactions, Visa transactions, Mastercard transactions, Etranzact transactions,
    • NIP/NIBSS transactions and other mobile money transactions, etc.
    • Process transactions so as to close open positions on all Interswitch Settlements, Visa settlements, Mastercard Settlements, Etranzact Settlements, NIP/NIBSS Settlements, and other mobile money settlements, etc.
    • Receive and process new physical/virtual card requests and card replacement requests, handles cost implications on all card requests and ensures costs are distributed correctly.
    • Supports customers on malfunctioning cards and other card related issues.
    • Monitors transactions on electronic channels and escalates any observed unusual trends.
    • Ensuring funds disbursement to our customers for all accepted Remote On-Us disputes.
    • Monitoring of the failure rate across all E-Channels and process refunds of out-rightly failed transactions.
    • Liaise with other banks and other switching companies to include (Flutterwave, PayStack, Unified Payments, and Interswitch) to resolve all dispute claims affecting our customers.
    • Weekly preparation of e-Channel product & platform Performance Report and presentation to Management.
    • Ensure daily Reconciliation of Card Stock Accounts.
    • Perform any task as may be assigned by Head of Operations.
    • Driving continuous improvement on key processes and procedures for the bank.
    • Ensures that the unit complies with regulatory and institutional requirements and laws governing card and Instant transfer(NIP/NIBSS)processing.

    Qualifications

    • Minimum of B.Sc.in any related field
    • 4-6 years working experience in E-Banking/E-Channel in a reputable commercial bank across Reconciliation, Dispute Settlement, Charge-Back, POS and Card Operations, Customer Service, etc
    • General banking experience especially in operations, customer serviceor support service units.
    • Excellent Data Analysis skills including Advanced Excel and SQL is essential.
    • Advanced knowledge of CBN, NIP/NIBSS processes and regulations around E-Banking Operations is essential

    Required Skills & Competencies:

    • Critical thinking
    • Personable
    • Problem solving
    • Organize information
    • Strong knowledge of banking operations
    • Process Improvement
    • Change Management
    • Pay attention to details
    • Team player
    • Honest, proactive and hardworking
    • Ability to adapt to changes
    • Excellent written and verbal communication skills

    Salary
    N350,000 - N450,000 / month.

    go to method of application ยป

    Team Lead, Human Capital Operations

    Location: Victoria Island, Lagos
    Employment Type: Full-time
    Department: Human Capital
    Reports to: Head,Human Capital Operations

    Job Description

    • Manage employee welfare and relations.
    • Manage payroll schedule, deductions of staff monthly loan repayment before sending to finance for disbursement. Computes staff exit entitlements for final review by the Head Human Capital Operations.
    • Completes, checks, and processes HR-related forms and documents in accordance with established guidelines so that HR-related matters are administered quickly and accurately.
    • Respond to enquiries and assists employees and managers to complete HR-related forms to ensure that the information provided is accurate and complete.
    • Follow-up with employees, managers, or external agencies (e.g., HMO, government departments, insurance providers) to verify that the information provided is accurate and complete.
    • Maintain employee records manually and in a human resources information system (HRIS) so that information is accurate. Data managed may include personal information; job history; insurance documentation; leave accrual records; and details of illness, absences, transfers, salary progression, and promotion and redeployment letters.
    • Coordinate and guarantee that processes as well as HR programmes are being correctly carried out.
    • Conduct the payroll process based on the inputs from the using HRIS: produce payroll documents and reports, ensures payments of all the components of salary, and treats all payroll queries.
    • Help employees with HMO registration, reimbursements and benefits.
    • Manage the administration of vacation and working time through the dedicated system for optimum productivity and work-life balance.
    • Manage employee onboarding. Reviews staff credentials, documentations and filing.
    • Review and manage all Internal Communications.

    Qualifications

    • Minimum of B.Sc.Human Resource, Industrial relations, or Business management or any related field. MBA/M.Sc. is an added advantage.
    • 4-5years relevant work experience in Human Capital/HR
    • HR experience especially in the financial services or FINTEC space is an added advantage.
    • PHRI/CIPM certified

    Required Skills & Competencies:

    • Proven work experience as a Senior HR Operations officer or similar role.
    • Good knowledge of labor law and global best practice.
    • Hands-on experience with Human Resources Information Systems.
    • Excellent analytical and decision-making abilities.
    • Team management skill
    • Excellent talent engagement and stakeholder management skills
    • Excellent written and verbal communication skills
    • Personable.

    Salary
    N250,000 - N300,000 / month.

    Method of Application

    Use the link(s) below to apply on company website.

     

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