Job Openings at Phillips Consulting

Description

Our client in the Legal Industry is looking to recruit a Business Analyst who will work closely with the Chief Innovative officer to provide strategic business and systems analysis in line with the Firm’s objectives. The business analyst will determine business needs, optimize processes, determine business and functional requirements, and oversee implementation programmes. The role will also be responsible for ensuring that implemented solutions meet business needs enabling the Firm to achieve strategic business objectives.

Main Duties and Responsibilities Strategic

Business Analysis

• Critically analyses, defines and document business, client and internal requirements with a view to increase profitability, operational efficiency and strategic partnerships.
• Proactively makes suggestions to business on product, process and platform improvements which will yield benefits of strategic importance, increase operational efficiency, resulting in financially lucrative returns on investments.
• Supports operational and other ad-hoc business requests that result in the firm achieving strategic objectives.
• Communicates key insights and findings to all stakeholders regularly.
• Ensures that all email communications are detailed, well-structured and take into account the audience to whom they are addressed, in terms of both content and tone.
• Ensures that any escalations are conducted via the correct communication channels.
• When required, assists the Chief Innovation Officer with ad hoc administrative task.
• Requirements Definition, Process Automation and Project Management
• Help design, document and maintain business processes.
• Compiles detailed functional and non-functional requirements into a consolidated Functional Specification, and include, where necessary, wireframes/mock ups/user journeys/process flows etc.
• Where necessary, liaises with third parties to fully define and understand the requirements and/or high-level estimates, including, but not limited to: clients, content and solution providers, partners etc.
• Constructively engages with business and technical teams to reach the most efficient solution for the stated requirements, taking into account all critical factors, including time, quality, cost, benefits and priority
• Ensures that all requirements are documented in a detailed, logical and well-structured manner and assist in facilitating resolution of any queries between business and the technical team. Any agreed documentation standards must be adhered to.
• When required, assists in compiling tests cases, documenting test conditions and compiling test scripts.
• When required, assists the support environment, when required, in compiling product/procedural/monitoring/training documentation and ensures proper version control of all documents.
• Ensures that all documentation is stored in a central repository and is easily accessible by relevant parties.
• Ensures project deliverables are properly signed off at the end of each milestone. Also ensures that proper handover occurs between solution providers, in-house support team and users.
• Performs quality assurance on implemented systems.

Requirements

Education, Qualifications & Experience

Education

• Bachelors in related technical field. A master’s degree is an added advantage.
• A post graduate degree or MBA is an advantage.

Past Experience

• Must possess minimum of 5 years’ experience (With at least 2 years of working with minimal/no supervision) in performing business and systems analysis.
• Evidence of leading teams.
• Must be able to define and document requirements using common documentation tools such as Microsoft Visio, Word Excel and PowerPoint.
• Experience of analyzing business and developing and implementing strategic initiatives.
• Demonstrated understanding of Software Development Lifecycle and agile implementation approach.
• Business Analysis experience.
• Demonstrates flexibility in response to process change and adapt to and accommodate new methods and procedures (Adapting to Change).
• Experience of analyzing business and developing and implementing strategic initiatives.

Expected Skills and Competencies

• Detailed analytical abilities
• Good Communication and presentation skills
• Interviewing skills
• Documentation skills
• Good to excellent fluency in spoken and written English
• Critical and logical thinking skills
• Knowledge of business and technical principles
• Time management skills and ability to deliver under pressure
• Ability to work independently
• Team player
• Great Interpersonal Skills
• Ability to seek out and accept increased responsibility
• Ability to work within the system in a resourceful manner to accomplish reasonable work goals.

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Description

Our client in the Legal Industry is looking to recruit a Senior Business Development & Marketing Officer who will be responsible for contributing to a broad range of practice-specific business development and marketing channels including market research, competitive analysis, identifying potential clients, and creating marketing campaigns. The Job holder will work closely with the Chief Innovation Officer and Partners in charge of Business Development and will be responsible for the implementation of the Business Development strategy while identifying new clients, developing relationships with existing clients, and creating marketing strategies to increase revenue and profitability for the Firm.

Main Duties and Responsibilities

Business Development

• Develops and manages the annual business development/marketing plan consistent with the Firm’s strategic objectives for the year for both practice groups and lawyers.
• Manages the entire marketing plan cycle from strategic planning to execution and deliver on all business development and marketing activities within the agreed budget.
• Evaluates the commercial viability of bid opportunities and propose justified recommendations to management.
• Conducts research, monitoring and analyzing market insights and trends within the Nigerian and International legal sector and other industry sectors in which the Firm’s current and prospective clients operate, in order to design and implement strategies aimed at the retention of clients, acquisition of new business opportunities and building of new corporate relationships.
• Champions the strategic planning activities with respect to evaluation and improvement of present client relations and services and future business development opportunities and activities.
• Ensures all major sector pitches are effectively handled, providing support to partners and lawyers involved in major business development activity.
• Develops a pipeline management process to support conversion of opportunities from campaigns and marketing activity to clients.
• Serves as the main point of contact for pitches and bids advising partners on the strategy for responding to formal and informal opportunities and managing the process from start to execution.
• Identifies and assesses targeted opportunities for the firm, practice groups, and individual lawyers to become involved with/leverage relationships with community organizations.
• Manages business development/client services functions, events, and opportunities for the firm, including providing support for firm receptions, conferences, seminars, and other Firm-sponsored events.
• Coordinates training in business development and client services for Lawyers and Partners of the firm.
• Builds regional go-to-market plans in conjunction with management to maximize adoption and penetration of the new markets.
• Supports fee earners to develop lead generation activity and identify, targeting, and prioritize prospects.
• Provides periodic reporting to Management on key performance indicators such as activity across pitching, conversion ratios, client feedback, cross-selling, client growth, etc.

Marketing

• Compiles information and draft submissions for directory and ranking authorities such as Chambers Global, Legal 500, IFLR, etc., and determine which directories should be launched and maintained.
• Supervises and coordinates the firm’s RFP protocol process, including soliciting RFPs from prospective clients, and drafting and submitting proposals for new business as needed.
• Identifies, evaluates, and makes recommendations for firm/lawyer participation in sponsorships, conferences, speaking engagements, and other relevant events.
• Work closely with Partners in supporting the delivery of bids, proposals, and client presentations as well as take the lead on the management and drafting of any ad hoc opportunities.
• Organizes, and provides support for internally organized or sponsored conferences, roadshows, seminars, and other firm-sponsored events.
• Works collaboratively with the Branding & Communications team in planning and presentation efforts as appropriate including presentation packets, proposals, slides, and any other marketing collaterals. Ensuring the articulation of the value propositions is communicated across all channels.
• Evaluates and manages all firm memberships and works to take advantage of membership opportunities to enhance the firm’s profile.
• Work closely with the Branding & Communications team in ensuring all marketing collaterals complies with brand identity guidelines.
• Collaborate with respective business units to plan and implement high-impact client events.
• Client Retention and Relationship Management
• Collaborate with Team Leads and Partners to develop strategic initiatives and campaigns geared toward clients’ growth and retention.
• Leverage data and insights and prepare monthly client attraction and retention reports on key performance metrics such as new client acquisition rate, churn rate etc. with actionable recommendations.
• Develop and build sector-specific key client and industry relationships, participating in client reviews when necessary.
• Designs and conducts the design and implementation of client satisfaction surveys.
• Responsible for managing the firm’s client management system and updating as when due.
• Optimise client lifetime value by driving programs and initiatives to improve engagement approaches based on client segmentation.
• Manage the client loyalty program - acquiring new members and driving engagement, retention, and lifetime value.
• Responsible for clients’ gifting - holiday cards, birthday cards, Christmas gifts, and thank-you gifts for clients or referral sources.

Requirements

Education, Qualifications & Experience

Education

• Minimum of a B.Sc. or HND in Marketing or any other relevant field
• Post Graduate Studies N/A

Previous Experience

• 6 years’ marketing/business development experience, experience in a professional services environment is preferred.
• Ability to build strong partnerships and relationships.
• Proven record of strong leadership, negotiation and consensus-building skills.
• Excellent communication and presentation skills.
• Proficient in using productivity and reporting tools such as CRM systems

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Description

Our client in the Legal Industry is looking to recruit a Head, Branding & Communications who will be responsible for developing and executing strategic branding and communication initiatives to enhance the firm’s brand image, managing internal and external communication efforts, managing social media and public relations efforts, implementing integrated marketing campaigns, and monitoring brand performance to continuously strengthen the firm's brand presence in the legal market.

Main Duties and Responsibilities

Brand Management

• Oversees the development and execution of brand communication and marketing campaign strategy across various channels, including digital, print, social media, and events that align with the firm’s overall objectives.
• Drives the development and implementation of a consistent brand experience across all clients’ touchpoints.
• Serve as the custodian of the corporate brand image ensuring consistent projection of the Firm.
• Develop and implement brand enhancement events (road shows, workshops, market activations, seminars, etc) regularly to improve the brand equity of the firm.
• Monitor brand performance, market trends, and competitor activities to identify opportunities and challenges. Conduct brand research, surveys, and focus groups to gather insights and make data-driven decisions to strengthen the firm’s brand.
• Ensures proper representation of the firm at sponsored and owned events, making sure the brand policies are adhered to, brand compliance is in place and the information is passed in alignment with the ethics and goals of our client's brand.
• Develops brand guidelines, resources and templates that equip our client's staff with the skills and tools they need to use effectively.
• Plan and coordinate participation in industry conferences, trade shows, webinars, and other events. Manage event logistics, including booth setup, promotional materials, and presentations.
• Supervises the planning, organizing, and convening of corporate and social events (e.g. press conferences, media briefings etc.) on behalf of the firm.
• Manages the firm’s profiles on online directories and referral sites and writes and edits award submissions for lawyers and the firm awards.

PR, Brand Reputation Management and Media

• Drives the firm’s PR function, PR activities and agency relationships, and manages all aspects of the company’s nationwide and international media relations strategy.
• Prepares and manages public activities and communications for the firm, including press releases, new partnership announcements, other firm announcements, media materials and coordination with any external PR consultants.
• Cultivates and maintains relationships with media outlets, journalists, and industry influencers to improve the Firm’s media mention and facilitate the grant of interviews/quotes by senior members of the firm.
• Acts as the primary point of contact for media inquiries, interview requests, and press releases.
• Develops compelling content for press releases, articles, op-eds, and other communication materials. Collaborate with internal stakeholders to gather information, insights, and success stories to create engaging content that resonates with target audiences.
• Identifies opportunities for thought leadership positioning and speaking engagements at industry conferences, webinars, and events. Prepares executives and subject matter experts for media interviews and public speaking engagements.
• Develops, cascades and disseminates consistently positive information about the firm to boost its loyalty with clients and prospective employees. Ensuring that there is zero occurrence of events that will damage the firm’s reputation or the reputation of the Partnership.
• Plans and delivers effective proactive PR campaigns that improve awareness, reputation, and impact for the firm’s brand to influence external perception, market positioning and revenue goals.
• Works with Team Leads and Partners in developing and delivering effective communication messages and presentations.

Branding and Design

• Leads the development of all branding elements on all the brand’s assets and branded collaterals, ensuring that all expressions of branding are consistent with the firm’s brand manual.
• Supervises the creative direction, design and print of all marketing and business development materials for the firm such as but not limited to practice descriptions, newsletters, flyers, brochures, proposals, banners, print adverts.
• Arranges for professional photoshoots and maintains image and log files. Prepare various art files (headshots, logos, graphics) for use in online and print materials.
• Collaborate with members of staff in implementing branding guidelines, development of marketing proposals and other professional marketing materials in conformity with Firm’s brand vision.
• Updates print and digital marketing materials to ensure content reflects the substantive strengths, accomplishments and current activities of the firm and the various practice groups.

Content & Digital Marketing

• Ensures all digital platforms for the firm are fully optimal and managed efficiently.
• Oversees the creation of high-quality and engaging content for various marketing collateral, including websites, brochures, presentations, and articles.
• Plans, executes, and optimizes integrated digital marketing campaigns across channels such as email, social media, search engine marketing (SEM) etc.
• Responsible for creating and implementing the strategy for the use and updating of the Firm’s profile.
• Monitors effective benchmark (best practices) for measuring the impact of Social Media engagement and reports same to the COO.
• Optimisation of Search Engine Marketing (SEM), Search Engine Optimising (SEO), Web analytics and Online Reputation Management (ORM) to enhance the Firm’s online presence.
• Oversees the social media accounts and engagement strategy for the firm and ensures the brand’s values are evident across all the digital platforms.
• Coordinates the photography and video production teams to produce engaging visual content that supports marketing initiatives.
• Oversees, builds, and regularly updates the firm’s mailing lists.

Internal Communication

• Manages and creates engaging and informative content for various internal communications channels (intranet, email updates, and town hall meetings etc.) to keep employees informed about the firm news, initiatives, and achievements.
• Develops internal brand engagement initiatives and provides training and resources to support consistent brand representation. Ensures that internal communications reflect and reinforce the firm’s brand and culture.
• Work closely with the HR Department to develop and execute employee engagement initiatives, such as surveys, feedback mechanisms, recognition programs, and internal events.
• Supports change initiatives by developing communication plans and materials to effectively communicate changes to employees.
• Collaborates with internal stakeholders to gather information, share updates, and highlight achievements.

Corporate Social Responsibility

• Develops and implements a comprehensive CSR strategy aligned with the firm’s values, goals, and industry best practices.
• Builds strong relationships with community organizations, nonprofits, and other partners to foster meaningful collaborations and maximize positive impact.
• Identifies community needs and develop programs that contribute to the social and economic development of both local and international communities.
• Supports employee volunteerism initiatives, organizes community engagement events, and coordinates partnerships with nonprofits to address community challenges effectively.
• Promotes awareness, participation, and ownership of CSR programs among employees, fostering a culture of social responsibility.

Requirements

Education, Qualifications & Experience

Education

• Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).
• Post Graduate Studies N/A

Previous Experience

• 10 years’ branding and communications experience, experience in a professional services industry is preferred.
• Proficient in digital marketing channels and tools, including email marketing platforms, social media management tools, and content management systems.
• Experience in managing PR activities and working with media outlets.
• Proven track record in media relations, digital media, and copywriting
• Familiarity with marketing automation tools and CRM systems is a plus.
• Knowledge of Search Engine Optimisation (SEO) best practices and experience with keyword search.
• Experience in conducting brand research, surveys, and market analysis.
• Solid project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple initiatives simultaneously.
• Excellent written and verbal communication skills, with the ability to craft clear and compelling messages for diverse audiences