Job Openings at M-KOPA

Category: Commercial - Sales

Job Description

• The Sales Administrator will support and manage administrative formalities like Commission issues, service issues, organize meetings, organize logistics, calling to Non selling DSRs, SMS to DSRs about Promos and changes, and manage low-level Reporting.

Key Accountabilities

• Liaise with other Functions on behalf of Sales, for Complaints and Improvements
• Registers DSRs and Maintains the DSR Database
• Organise Regular Meetings
• Organise Logistics as required.

Responsibilities

• Registers DSRs in a Timely Manner
• Ensure DSR Complaints are escalated and resolved within agreed timelines
• Manage “Leave Schedule” of the Sales Department
• Coordinate and Manage DSR related activities
• Ensure all relevant reports required of Sales Admin are published within Timelines.
• Ensure all registered DSRs have signed contract forms.
• Ensure regular calls to Non selling DSRs to ensure churn is under 10%

Requirements

• A First Degree Higher or a Higher National Diploma Holder
• 2+ years’ experience in a corporate. Exposure to working on a CRM Preferred.
• Basic excel skills, should be fluent in English and Pidgin
• Should have a process-oriented mindset
• Excellent Presentation, Communication, Coaching, and People Skills
• Good Planning and Organization skills
• Ability to work calmly under pressure.

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Category: Services - Credit

Job Purpose

• Undertake prevention, detection and response to inherent and emerging fraud risks.
• Lead analysis, case diligence, field investigation, and processing of disciplinary actions with regard to incidents of sales- and customer-related fraud affecting the company’s products or customers’ repayment obligations, in coordination with the fraud manager, fraud analysts and legal department.

Key Job Functions

• Carry out field and desktop investigations of potential fraud instances
• Conduct due diligence, and collect and report case findings via regular reports
• Develop proactive strategies in the field to discovering and diagnosing cases of fraud
• In coordination with the legal team, manage interactions with customers and law enforcement related to confirmed fraud cases, including criminal prosecution where appropriate
• Support the team on closure of all fraud cases within stipulated timelines
• Support the fraud analyst in effecting sales team disciplinary actions where necessary, and act as a link with the sales team and other departments and customers related to investigations.
• Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business, including periodic summaries of fraud trends

Experience / Skills & Competencies / Licenses & Certifications / Education Required

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE). Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Understanding of common practices of fraudsters and criminal justice systems and processes
• Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.
• Professional acting proactively and independently on long stints in the field, often in rural areas
• Interpersonal skills to effectively communicate with and manage business expectations
• Utmost integrity, accountability, and work ethic, and a positive, team- & customer-oriented attitude
• Five years’ work experience in a professional role, preferably related to forensic investigations
• Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications
• Understanding of risks related to our products, including cash loans, phones, solar and motorbikes
• Proficiency in English required, one or more additional languages preferred.

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Category: Services - Legal

Job Purpose

• Develop, plan, co-ordinate and direct environmental and health / safety activities in West Africa.

Key Job Functions

• Support the leadership in developing and implementing a proper management system for improving the overall EHS performance of the company
• Help coordinate M-KOPA’s ongoing COVID-19 response and relief efforts.
• Develop EHS KPIs to track progress and advise M-KOPA management on emerging health and safety risks and develop and implement effective mitigating plans.
• Coordinate M-KOPA’s employee-led health and safety committees.
• Champion EHS activities and standards and support M-KOPA to achieve high safety standards and improve the overall EHS performance of the company
• Ensure compliance with EHS laws, regulations, international standards, best practices and internal procedures for the respective markets within their scope
• Develop, implement and effectively embed environment, health and safety policies, processes, and procedures.
• Ensure that emergency preparedness and response plans are developed, documented, implemented, and tested
• Conduct periodic reviews and audits (both internally and externally) and implement findings in a timely and effective manner.
• Conducts EHS risk assessments, analyzes EHS data and records to ensure the quality of implementation for the EHS management system.
• Develop and conduct EHS training and education programs for employees and contractors.
• Takes part in accident/incident investigation and carries out analysis of statistics and suggesting improvement plan and reports on any accidents/incidents and ensures a register of the same is maintained and updated
• Develop and effectively manage an EHS budget for the respective markets within their scope
• Monthly and quarterly submission of EHS reports
• Support the Management in driving the education, communication, training, and implementation of the ESMS across the company in all operational areas, including its associated business activities, contractors, and supply chains, where relevant.

Experience / Skills & Competencies / Licences & Certifications / Education Required

• University qualification in a relevant discipline including Environmental Health & Safety Management, Security Management, Risk Management, or relevant professional qualifications.
• Recognized EHS Certifications in-depth knowledge of EHS law, regulations, guidelines, and international best practices.
• At least three years experience as an EHS professional, with managerial experience a plus.
• Strong track record of performing and overseeing EHS audits, action plans, and maintaining an EHS action and reporting system.
• Strong written, verbal, communication, decision-making, and analytical skills.
• Valid driving license a plus.
• Willingness to travel.