Sales Administrator at M-KOPA

Category: Commercial - Sales

Job Description

• The Sales Administrator will support and manage administrative formalities like Commission issues, service issues, organize meetings, organize logistics, calling to Non selling DSRs, SMS to DSRs about Promos and changes, and manage low-level Reporting.

Key Accountabilities

• Liaise with other Functions on behalf of Sales, for Complaints and Improvements
• Registers DSRs and Maintains the DSR Database
• Organise Regular Meetings
• Organise Logistics as required.

Responsibilities

• Registers DSRs in a Timely Manner
• Ensure DSR Complaints are escalated and resolved within agreed timelines
• Manage “Leave Schedule” of the Sales Department
• Coordinate and Manage DSR related activities
• Ensure all relevant reports required of Sales Admin are published within Timelines.
• Ensure all registered DSRs have signed contract forms.
• Ensure regular calls to Non selling DSRs to ensure churn is under 10%

Requirements

• A First Degree Higher or a Higher National Diploma Holder
• 2+ years’ experience in a corporate. Exposure to working on a CRM Preferred.
• Basic excel skills, should be fluent in English and Pidgin
• Should have a process-oriented mindset
• Excellent Presentation, Communication, Coaching, and People Skills
• Good Planning and Organization skills
• Ability to work calmly under pressure.