Job Openings at IpNX Nigeria Limited

Description 

• Responsible for the operations, maintenance and repair of the Electrial Power systems at the Data Centres and Point of Presence (POP) owned by the organization.

Duties and Responsibilities

• Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
• Maintenance of various types of electrical power systems e.g. Switch gear, UPS, Generating sets, Rectifiers & Inverters, Battery systems, AVR, ATS units, Transformers, PDU/PMM units.
• Track trending operational characteristics
• Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
• Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
• Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.

Requirements

• At least a Higher National Diploma (HND) in either Electrical and Electronics or other related disciplines.
• Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
• At least 3 years of previous work experience in a Data Centre Operations environment or equivalent.
• Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
• Experience with Portable Appliance Test System.
• Knowledge of equipment installation, electrical and mechanical repairs, wielding and fabrication, and safety and compliance.
• Good knowledge of Microsoft Operating systems and Microsoft officesuite.
• Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.

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Responsibilities

• You will be directly responsible for and actively involved in project execution planning, monitoring and control, stakeholders' engagement, and risk averting, in an effective manner that ensures projects are delivered to time, quality, and scope.
• The role will typically involve everyday visits to project sites to ensure project objectives are not compromised, and where necessary, guide the contractor to solve complex installation problems.
• The project supervisor is also responsible for the final integration & commissioning of service terminals (GPON or P2P) within acceptable loss levels and submitting test reports required for service fulfillment and maintenance operations.
• Effective planning of P2P and GPON Fiber Projects.
• Provide daily project work plan and activity reports to team lead/data analyst, every day, throughout the duration of the project.
• Provide prompt updates on issues/challenges that may impact project delivery dates.
• Sign out and move materials to project site, in a timely manner.
• Review quality of materials supplied to site by the contractor (e.g., PVC, HDPE, GI pipes, iron rods, etc.) and ensure they meet ipNX standards. Reject sub-standard materials and escalate back to your Team Lead.
• Enforce compliance with work methods and other deployment guidelines within Estates & MTUs.
• Actively monitor civil works (trenching/ducting, hand-holes construction, pole planting, cabinet installation).
• Actively supervise cable pulling/MST box installation, splicing, and termination.
• Ensure compliance with all safety regulations in line with SHE standards, e.g., working at heights, working around power lines, working in greenfield environments, working around underground utilities, working at night, etc.
• Provide daily/regular activity reports to Estate/Facility Manager in a timely manner and manage issues proactively.
• Maintain a healthy relationship with Estate/Facility Manager, residents/customers, and other key stakeholders.
• Ensure a healthy relationship between the project team & key stakeholders (e.g., EM/FM, residents, customers, property owners, area boys, etc.)
• Validate, submit & track variations until approval.
• Validate and track milestone payments until approval.
• Ensure project snags are cleared beforehand over/audit.
• Submit kick-off meeting reports, milestone reports.
• Submit MST or P2P splice reportsheets, OTDR trace test and hand-over reports.
• All reports must be submitted 24hrs after activity/task completion.
• Attend all project meetings – weekly review meetings, on-site kick-off meetings, divisional meetings, customer-triggered meetings, emergency meetings.
• Actively participate & lead project hand-over/audit exercise.
• Proactively engage stakeholders to mitigate escalations that may stall/delay project speed.
• Provide support to other team members or units where necessary or as instructed by your team lead or unit head.

Educational Qualifications

• University Degree in Telecoms, Engineering, or Applied Sciences with 3 years experience.
• Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.
• Certifications in HSE Grade III will be an added advantage.

Functional Skills:

• Proficient use of fiber test tools e.g. OTDR, power meter & Light source, VFL.
• Proficient use of design software e.g. AutoCAD, Visio/GIS tools, etc.
• Proficient use of basic data analytics software, e.g. Excel, Word, Google live sheets.
• Excellent Communication Skills (Written & Oral).
• Sound knowledge of telecom industry best practices with regard to fiber & civil installation.
• An inherent culture of documentation - daily project activity reports, As-built drawings, splice reports, OTDR trace reports, project milestone/completion reports.

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Duties and Responsibilities

• To perform a variety of routine clerical, reception, and office support functions; performs other related duties as required.
• File and maintain records.
• Delivery of mails and other items.
• Perform administrative support tasks as assigned.
• Keep and maintain accurate up-to-date record of daily diesel utilization.
• Receive payment and record receipts for services.

Requirements

• A National diploma OND in any field or a minimum of School certificate.
• 1 – 2 year experience in office assistant and clerical duties.
• Considerable knowledge of the safety practices and general methods, materials and equipment used in utility design, construction, repair and maintenance.
• Ability to critically assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations.
• The ability to work flexible and additional hours on short notice and a positive, team-focused attitude is essential.
• Strong ability to follow oral and written instructions properly.
• Ability to read meters, pipeline drawings, blueprints and maps.
• Ability to recognize hazards and take measures to avoid them.
• Considerable knowledge of the safety practices and general methods, materials and equipment used in utility design, construction, repair and maintenance.

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Job Description

• The Billing Support Officer deals with customers' complaints via telephone and emails.
• They are required to handle a variety of functions, including end-to-end resolution of Billing issues.
• Officers make an important contribution to customer satisfaction by providing prompt, efficient and courteous service to callers.
• Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine the outcomes required from the tasks.

Responsibilities

• Ensure Customer satisfaction at every contact via Phone on all Billing issues / enquiries
• Ensure Customer satisfaction
• Excellent Listening, questioning and communication skills
• Adhere to the telephone etiquette Billing Support Supervisor Billing Support Officer
• Informs customers by explaining procedures; answering questions; providing information and feedback
• Ensure prompt response to in-bound calls
• Must be clear, direct and not vague in their communication with customers
• Manage large amounts of inbound and/or outbound calls in a timely manner
• Meet personal/team qualitative and quantitative call targets.
• Customer Engagement
• Follow communication scripts when handling different Billing topics
• Identify customer’ needs, clarify information and provide solutions and/or alternatives
• OTRS Tickets
• Ensure prompt and accurate response to tickets
• Customer Retention Rate
• Provide excellent customer service in such a way that we can retain the customers
• Must be the voice of the Customer
• Maintain a high completed Call rate
• Ensure that the Call abandonment rate is very less than 10%
• Maintain a call completion rate of 90%
• Ensure that in-bound calls are picked before the third ring
• Escalations
• Must promptly escalate issues that they cannot handle to their supervisor
• Must avoid keeping the customer waiting on a call Identify and escalate priority issues observed

Qualifications

• Candidates should possess an HND / B.Sc in any discipline
• Must have at least 6 Months experience in a contact center
• Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) work
• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes.

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Responsibilities

• Ensure money collectable from sales and takings are received in collection accounts and are fully reconciled to bank in order to block all cash leakages and loss of fund which may result in shareholders’ fund depletion.
• Ensure WHT receipts are collected, properly accounted for and allocated in accordance with the company’s credit
• policy.
• Follow up on receivable in accordance to the credit policy, collect and allocate payments.
• Ensure timely reconciliation whenever there is disparity between customer’s payment and invoices.
• Ensure the receivable aging complies with the company credit policy.
• Weekly submission of Follow up Reports and monthly submission of Credit policy compliance report.

Requirements

• Minimum 2.2/Upper Credit B.Sc / HND degree in Accounting or any related course.
• Minimum of 2 years experience in related field.
• Proficient use of basic data analytics software, e.g. Excel, Word.
• Ability to optimize work processes.
• Knowledge of accounts receivables.
• Knowledge of general accounting principles.

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Job Description

• The Project Supervisor will be directly responsible for and actively involved in project execution planning, monitoring and control, stakeholders engagement and risk averting, in an effective manner that ensures projects are delivered to time, quality and scope.
• The role will typically involve everyday visit to project sites to ensure project objectives are not compromised and where necessary, guide the contractor to solve complex installation problems.
• The project supervisor is also responsible for final integration & commissioning of service terminals(GPON or P2P) within acceptable loss levels and submitting test reports required for service fulfillment and maintenance operations.

Duties and Responsibilities

• Acknowledge and take ownership of projects once it is assigned to you by your teamlead.
• Complete project design pack study and review, 24 hrs after assignment. Note: Project design pack includes the BOM, HLPD and design drawing.
• Have a clear & integrated knowledge of project objectives, assumptions and risks. Ensure the contractor have this same understanding to avert scope creeps.
• Provide daily project work plan and activity reports to team lead/data analyst, every day, throughout the duration of the project.
• Provide prompt updates on issues/challenges that may impact project delivery dates.
• Sign out and move materials to project site, in a timely manner.
• Review quality of materials supplied to site by contractor (e.g. PVC, HDPE, GI pipes, iron rods, e.t.c) and ensure they meet ipNX standards. Reject sub-standard materials and escalate back to your TeamLead.
• Ensure compliance with all safety regulations in line with SHE standards, e.g. working at heights, working around power lines, working in greenfield environments, working around underground utilities, working at night,
• e.t.c.
• Submit MST or P2P splice report sheets, OTDR trace test and hand-over reports.
• Attend all project meetings - weekly review meetings, on-site kick-off meetings, divisional meetings, customer triggered meetings, emergency meetings.

Requirements

• University Degree in Telecoms, Engineering or Applied Sciences.
• Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.
• Over 2 years of proven track record in the supervision of fiber infrastructure projects in Estates (MDU/MTUs), High Streets (Metro) and Highways (long distance).
• Sound knowledge of fiber network architectures, designs & splice plans.
• Proficient use of fiber test tools e.g. OTDR, power meter & Light source,VFL.
• Proficient use of basic data analytics software, e.g. Excel, Word, Google live sheets.
• Proficient use of design soft wares e.g. AutoCAD, Visio/GIS tools e.t.c.
• FTTH and P2P fiber maintenance experience is a distinct advantage i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs, understanding loss budgets.

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Responsibilities

• To ensure consistent operational cash inflow into the business by regular billing of customers and receivable.
• Ensure money collectable from sales and takings are received in collection accounts and are fully reconciled to bank in order to block all cash leakages and loss of fund which may result in shareholders’ fund depletion.
• Ensure WHT receipts are collected, properly accounted for, and allocated in accordance with the company’s credit policy.
• Follow up on receivable in accordance to the credit policy, collect and allocate payments.
• Ensure timely reconciliation whenever there is disparity between customer’s payment and invoices.
• Ensure the receivable aging complies with the company credit policy.
• Weekly submission of Follow-up Reports and monthly submission of Credit policy compliance report.

Requirements

• Interested candidates should possess a Bachelor's Degree with at least 3 years experience.

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Job Summary

• The Service Fulfillment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• Will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.
• Your Key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.

Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX
• Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.

Requirements

• B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1 Upper Credit Minimum).
• At least 2 years experience within the telecoms space as a Network Communications Engineer.
• Understanding of Communications Networks. Cisco network certification is required.
• Practical Experience with Network Connectivity Devices (Routers & Switches).
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning.
• RF Planning, Network Design, Installation and Maintenance).
• High degree of Microsoft Office Suite competence (Bonus: Visio, MSProject).

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Purpose of the Job

• The Corporate Sales Trainee Associate role will manage an assigned business portfolio, he or she will prospect accounts within the territory, protect and secure new revenue, ensure set targets are met, while providing support to the Territory Manager.
• Aside from sales-related functions, the CSTA is to ensure unrivaled customer experience / service delivery satisfaction amongst our customer base.

Key Activities
Meet and Surpass Sales Target:

• Identify and prospect new opportunities with a view to converting them through a clearly defined sales process.
• Maintains relationships with clients by providing support, information and guidance, and recommending new and profitable opportunities that will engender a win/win situation with the customers.
• Drive self to achieve set cold call targets
• Ensure completion of signed JCC and SLA’s , also , ensure proper documentation and follow through with all processes. Maintain a less than 2% yearly attrition rate on assigned accounts.
• Regular visitation to customers under management ensures that customer issues are resolved within the boundaries of the executed Service Level Agreement.
• Ensure quality and timeliness of reports, trackers; and industry-related information, trends, and competitor activities.
• Ensure that sales, pipeline, churn and all associated reports are made available before close of business every Friday
• Analyze information regarding market trends, and competitors’ activities, and share with supervisor on a bi-weekly basis.
• The report accompanies the weekly report. Constantly exhibits acquired skills; product and sales presentation knowledge.
• Ensures participation in alL announced internal product training, acquiring industry-relevant knowledge and information by attending related workshops and reviewing professionals.

Educational Qualifications & Functional Skills

• University Degree in Business / Marketing / Humanities / Engineering / related disciplines
• 0 - 2 years Post NYSC
• Good Microsoft Office suite competence, CRM competence
• Analytic &Creative skills, ability to learn quickly
• Negotiation Skills
• Excellent Communication, multi-tasking and Interpersonal skills.

Work Experience:

• Post NYSC, industry experience at the minimal.

Other Requirements:

• Customer Focus
• Action orientation
• Business-driven
• Cultivate creativity
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

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Responsibilities

• Conduct Site surveys for study and planning of new FTTH deployment.
• Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
• FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting.
• Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
• Preparation of BoM for FTTH OSP projects.
• Preparation of High Level project scope description.
• Preparation of fiber cabling plan and splice plans for FTTH projects.
• Review of as-built drawings with FTTH roll-out team to ensure conformity with original design.
• Planning and site selection of Central Offices (CO)
• Design of Central Offices’ civil and fiber infrastructure
• Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
• Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
• Conduct joint surveys with project team to resolve variation and change in scope issues.
• Revise designs and BOMs and send in the documents for variation or scope change approval
• Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit).
• Accuracy of Bill of Materials within tolerance limits.
• The percentage of time site surveys are done within schedule without un-necessary re-visits.
• Accuracy of High level Descriptions (measured by level of modification required after submission to Team Lead)
• Accuracy of Fibre Splice Plans.

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Description

• The Maintenance Quality Control Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
• The role is expected to involve a significant element of on-site attendance.

Responsibilities
Corporate Customers:

• Restore service failures within 3 hours of its occurrence.
• Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.

Retail Customers:

• Restore service failures within 8 hours of its occurrence.

Field to base Communication:

• Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Proactively drive MSPs to identify, plan, and execute preventive maintenance action on the fiber network.
• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to ipNX fiber infrastructure.
• Enforce active monitoring of trenching activities by other PTOs along our fiber route.
• Audit and collate information for the fiber wire-line network. Prepare and submit the as-maintained documents after every network activity.
• Provide network data for processing change request approvals.
• Provide monthly cabinet utilization report.
• Ensure weekly support status reports are done and submitted timely for review.
• Submit as-is fiber break-fix report per ticket.
• Submit monthly cabinet utilization report.
• Submit out-of-scope BOM and supporting documents for PO approvals.
• Assessment, Acceptance test, and Hand-over Documentation from project deployment team and MSPs which includes, Installation of Poles, Hand-Hole and duct calibration.

Qualifications

• University Degree in Telecoms, Engineering, or Applied Sciences.
• Proven track records of maintenance and management of metro and/or long-distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms, and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.