Job Openings at Human Capacity Development Consultants (HCDC) Limited

Reporting Line:Team Lead, Operations Management & Stakeholder Engagement
Job Tenure: 3 years

Mission

• Monitor and report all activities towards achieving the global aim of financial inclusion for Nigeria

Critical Deliverables:

• Monitor entire financial inclusion effort to ensure desired results are achieved e.g.
• Daily tracking of agents’ network of Nigeria on aligned (e.g. network uptime, liquidity availability, customer responsiveness, fraud mitigation) and provide proactive support to the network
• Ensure that communication and literacy plan is rolled out as required in the right regions and format
• Analyse data and create executive management reports on a weekly and monthly basis
• Provide intelligence, information and evidence-based inputs to the planning, design and implementation of key financial inclusion initiatives
• Organize and undertake research and analysis on the various aspects of the entity work and identified problems and issues to be addressed as well as track follow-up actions for all stakeholders involved
• Provide financial reports and interpret financial information to managerial staff while recommending further course of action
• Responsible for the back office functions of the entity

Key Metrics:

• Accurate and timely weekly/monthly report on overall program metrics

Requirements

• Experience in performing monitoring and tracking of large scale transformations
• Track record of using data to drive insights for businesses (e.g. critical decision making, strategy development, etc.)
• Track record in delivering transformation programs within specified time and project cost
• Experience in interfacing with multiple senior-level stakeholders
• Experience in Banking/Financial Services Industry (or related industries) is a plus
• Minimum of a Bachelor's Degree
• Master's Degree (M.Sc. or MBA) is an added advantage
• Must be an effective communicator
• Expert proficiency in Microsoft Office Suite especially Excel and PowerPoint
• Proven ability to build complex models to forecast/predict/track data
• Ability to create impactful executive client facing communications and presentations
• Attributes and personality traits:
• Data-driven and fact based
• Maintains an independent perspective
• Emotional intelligence
• Results orientation, Collaborative

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Reporting Line: Chief Executive Officer
Job Tenure: 3 Years

Mission

• Support the entity to conduct all administrative and financial tasks (e.g. general administration, financial transaction, documentation, logistics, etc.)

Critical Deliverables

• Management of all admin/logistics for the entity (which includes account management, payment disbursement, entity record/reporting, interfacing with tax and other authorities/service providers, managing bank accounts, processing payroll, etc.)
• Execution of all justifies administrative requests of the entities are fulfilled within reasonable timelines
• Manage the deployment and utilization of funds dedicated for financial inclusion and present monthly audit report
• Custodian of manual and operating policies for the entity
• Provide financial reports and interpret financial information to managerial staff while recommending further course of action
• Responsible for the back office functions of the entity

Key Metrics:

• Compliance with both internal and external SLAs/requirements
• Timely and accurate financial reports

Requirements

• 5 years+ experience in running administrative duty in large companies or private/public entities
• Track record of finance management for a large organization
• Track record of interfacing with senior level regulators
• Strong business acumen and well-versed in accounting control and financial analysis
• Experience in Banking/Financial Services Industry (or related industries) is a plus
• BS/MA degree in Finance, Accounting or Economics
• Professional qualification such as CFA/CPA or similar will be considered a plus
• Must be an effective communicator
• Expert proficiency in Microsoft Office Suite especially Excel and PowerPoint
• Proficiency in developing financial statements of organizations
• Proficiency in financial management software e.g. SAGE
• A solid understanding of financial statistics and accounting principles
• Working knowledge of all statutory legislation and regulations
• Must possess leadership and management skills
• Attributes and personality traits:
• Must have strong problem-solving skills
• Data-driven and fact based
• Maintains an independent perspective
• Pragmatism
• Results oriented

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Reporting Line: Chief Executive Officer
Job Tenure: 3 Years

Mission

• Build Nigeria’s financial inclusion agent network from 20,000 to 500,000 by 2020

Critical Deliverables

• Support Super-Agents to build agent network to 500,000 operational agents across Nigeria
• Collaborate with all stakeholders to ensure effectiveness of agent network
• Monitor Super-Agent network roll-out to ensure compliance with targets (Numbers, Locations, etc.)
• Identify and work with other stakeholders to expand and strengthen other networks e.g. Launch partnerships with other traditional agents to expand agent network
• Manage the deployment and utilization of funds dedicated for financial inclusion (funds) and present monthly audit report.

Key Metrics:

• 500,000 operational agents in Nigeria by 2020
• Presence allocated to areas where the need is greatest

Requirements

• Track record (>6+ years’ experience) of creating, managing and deploying country-wide distribution networks in industries such as pharmaceuticals, Fast-Moving Consumer Goods, Insurance, etc.
• Track record of managing/coordinating multiple stakeholders to deliver on a common objective
• Experience in interfacing with senior-level industry leaders and influencing them to action
• Experience in sales and marketing across multiple regions in Nigeria
• Experience in team management and team leadership
• Experience in setting up agent networks will be an asset
• Minimum of Bachelor’s degree
• Masters degree (MSc. or MBA) is an added advantage
• Effective communication skills - strong written/oral communication skills
• Proven ability to manage multiple stakeholders: Ability to track and report complex project to senior management
• Must possess team leadership and project management skills
• Broad knowledge and understanding of financial services and consumer distributions
• Must possess problem solving skills and must be pragmatic in approach to issue resolution
• Attributes and personality traits:
• Must be proactive in solving problems and mitigating risks
• Conscientiousness
• Result orientation
• Emotional intelligence
• Collaborative

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Reporting Line: Chief Executive Officer
Job Tenure: 3 Years

Job Description
Critical Deliverables:

Regulatory Policy Management:

• Liaising with regulators and stakeholders (CBN, regulators, Banks etc.) for timely amendment of regulations impacting financial inclusion goals
• Creating framework between banks and CBN/other regulatory bodies and stakeholders
• Rate of achievement of required regulatory enhancements
• Financial Literacy and Awareness Rollout:
• Supporting financial inclusion solution owners to build content, develop financial education outreach programs and roll out financial literacy campaign/programs in all regions across the country, starting with financially excluded regions
• Coordinating with existing stakeholders (CBN, Banks, Comns agency, etc.) to maximize impact of ongoing communication initiatives.
• Creating structured mechanism for engaging/informing the public on financial inclusion progress and latest developments
• Level of consumer awareness of financial inclusion services
• Percentage conversion of consumers reached

Product Development:

• Working with stakeholders to identify and designs products with a clear value proposition to drive financial inclusion uptake in Nigeria
• Monitoring product adoption and identify enhancement opportunities
• Conducting quarterly user experience assessment and need analysis to identify and aid design of products that will be relevant to target users
• Percentage of priority products launched

Monitoring and Controlling:

• Monitoring, tracking and communicating KPIs of financial inclusion program
• Conducting monitoring and evaluation of overall program milestones
• Conducting ongoing assessment of consumer awareness and perception
• Accurate and timely weekly/monthly reports on overall program metrics

Key Metrics

Regulatory Policy Management:

• Rate of achievement of required regulatory enhancements
• Financial Literacy and Awareness Rollout:
• Level of consumer awareness of financial inclusion services
• Percentage conversion of consumers reached

Product Development:

• Percentage of priority products launched

Monitoring and Controlling:

• Accurate and timely weekly/monthly reports on overall program metrics

Requirements

• Track record of successful regulator engagement
• Broad understanding or experience of financial services
• Track record with interfacing with multiple senior level stakeholders, and ability to influence them to action
• 5+ years’ experience managing large projects with multiple stakeholders
• Experience in team management and team leadership
• Experience in designing and deploying large scale communication campaign involving multiple stakeholders
• Track record in digital or financial services product development within specified time and project cost
• Minimum of Bachelor’s degree
• Advanced degree (MSc. or MBA) is an added advantage
• PMP, PRINCE 2 or other project management certification is a plus
• Effective communication skills – strong written/oral communication skills
• Proven ability to manage and interface with multiple stakeholders to achieve results
• Broad knowledge and understanding of digital financial services and consumer distribution
• Attributes and personality traits:
• Result orientation
• Conscientiousness
• Problem solver
• Emotional intelligence
• Consensus building