Job Openings at Flutterwave

The role

Flutterwave is looking for an Account Manager. This role will primarily be responsible for the management of the company’s customers by overseeing the portfolios of assigned customers and building long-term mutually beneficial relationships between the customers and the company.

What Your Day-to-Day Activities Will Be Like 

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Ensure customers’ needs and demands are well communicated
• Ensure services are rendered and delivered in a timely fashion
• Forecasts and tracks key accounts metrics
• Manage projects within customer’s relationships, working to carry out customer goals while meeting company goals
• Identify opportunities to grow business with existing customers
• Develop clear and trackable accounts plan for assigned merchants
• Monitor merchant fees and track margin to ensure profitability
• Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Ensure that customer complaints are investigated and promptly resolved across all channels
• Act on behalf of; and perform any other duties that may be assigned by the Account Management Lead 
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Required competency and skillset to be a waver

• Bachelor’s degree or equivalent experience strongly preferred
• 4+ years of relevant work experience in customer service and customer experience
• Knowledge and understanding of Flutterwave’s product and service offerings 
• Proven expertise in fostering strong relationships with customers
• Efficient multi-tasker and ability to work & deliver under pressure
• Excellent client management, communication, negotiation and problem-solving skills
• Experience creating and presenting reports to executive management
• Proficiency in Microsoft Office Suite
• Authorization to work in Nigeria without sponsorship

go to method of application »

Flutterwave is seeking a seasoned Vice President (VP) of Business Development to execute business development efforts. This role will be responsible for  driving sales, expanding merchant partnerships that will be contributing meaningfully to Flutterwave bottom line. You will report directly to the Head of Enterprise and will join our global team of payments enthusiasts that enjoy helping our merchants succeed in Africa’s  fragmented payments landscape. 

What Your Day-to-Day Activities Will Be Like 

Strategic Business Development Leadership: 

• Develop and execute comprehensive business development strategies, aligning them  with the company's overall growth objectives 
• Identify new business opportunities, market trends, and potential partnerships to expand Flutterwave globally. 

Sales and Revenue Growth: 

• Lead the effort to achieve and exceed sales targets, driving merchant onboarding and  revenue growth. Your responsibility will be to build the pipeline, negotiate, guide implementation and bring the merchant live. Once the customer develops into a meaningful size the account is handed over to our Account Management team. 

Performance Monitoring and Reporting: 

• Regularly review business development performance metrics and provide insights and  recommendations to drive continuous improvement 
• Prepare comprehensive reports for senior management, detailing the progress and  achievements of the business development team 

Cross-Functional Collaboration: 

• Collaborate with other departments, such as marketing and product development, to  align strategies and achieve overall company objectives 
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

 Industry Insights and Networking: 

• Stay abreast of market trends, industry changes, and competitor activities in the market. 
• Attend relevant events, conferences, and networking opportunities to represent  Flutterwave and gather market intelligence 
• Understand the global players in money movements

Required competency and skill set to be a waver. 

• 15+ years of proven experience in business development, sales, or a related leadership role, with  a focus on the local market 
• Demonstrated success in driving sales growth and achieving revenue targets 
• In-depth knowledge of the global  payments market, industry trends, and be able to spot opportunities for Flutterwave to demonstrate value. 
• Exceptional relationship management and networking skills with the ability to build and maintain  strong partnerships, must be a likeable character, optimistic, friendly and has ability to build trust through knowledge. 
• Strong analytical skills to assess performance metrics, identify opportunities, and make data driven decisions 
• Strategic mindset with the ability to envision and execute long-term business goals
• Excellent written and verbal communication skills 
• Ability to present complex ideas and information to both internal and external stakeholders 
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions
• Knowledge and experience in providing and selling a global payments platform to global enterprise merchants