Job Openings at Evia Clinic

Job Summary

• We are seeking Expereinced Client experience Executive.

Key Responsibilities

• Serve as the first point of contact for all clients, delivering a warm, polished, and luxury-level customer experience across WhatsApp, Instagram, phone calls, email, and in-person interactions.
• Respond promptly and professionally to inquiries, converting leads into booked consultations and treatments through confident and informative communication.
• Manage the clinic’s appointment calendar, confirmations, rescheduling, cancellations, waitlists, and follow-ups to ensure smooth daily operations and minimal no-shows.
• Welcome and attend to clients in-clinic with exceptional hospitality, ensuring every visit feels seamless, comfortable, and personalized.
• Guide clients through the full treatment journey, including onboarding, consent forms, payment processes, post-care instructions, and follow-up communication.
• Handle billing, invoicing, payment processing, receipts, and client account records accurately and confidentially.
• Conduct post-treatment check-ins and feedback collection to maintain high client satisfaction and encourage retention and referrals.
• Maintain organized client records and CRM systems, ensuring all information is updated accurately and securely.
• Coordinate communication between practitioners, therapists, and clients to ensure efficient scheduling and service delivery.
• Support daily clinic operations by ensuring reception, waiting areas, and client-facing spaces are clean, organized, and aligned with Evia’s brand standards.
• Assist with client retention initiatives including membership follow-ups, promotional campaigns, loyalty programs, and rebooking strategies.
• Support social media engagement by responding to DMs, comments, inquiries, and assisting with client coordination for content creation when required.
• Upsell and recommend appropriate treatments, skincare products, and treatment plans based on client needs and clinic offerings.
• Handle client concerns or complaints with professionalism, empathy, discretion, and solution-oriented communication.
• Uphold the clinic’s brand image through professionalism, appearance, attention to detail, and excellent interpersonal skills.

Qualifications

• Previous experience in aesthetics, hospitality, wellness, healthcare, luxury retail, or customer service is highly preferred.
• Excellent communication, organization, multitasking, and relationship-building skills.
• Strong understanding of premium client service and the ability to work in a fast-paced, high-standard environment.
• Confident with social media communication, scheduling systems, and digital client management tools.

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Job Summary

• This role is essential to delivering the highest standards of cleanliness and hygiene while ensuring patient comfort at all times.

Key Responsibilities

• Carry out routine cleaning, disinfection, and waste disposal in line with health and safety guidelines
• Ensure all patient areas, offices, and restrooms are consistently tidy and well-stocked
• Prepare rooms before and after patient use to ensure readiness and comfort
• Assist the Clinic Manager with day-to-day operational tasks and general support
• Uphold professionalism and discretion when working in patient-facing areas.

Requirement

• Previous experience in a healthcare or similar environment is a plus.

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Summary

• We are seeking Expereinced Aesthetic Assistant, working directly with the lead professional, this person ensures treatments are performed to the highest medical and aesthetic standards.

Key Responsibilities

• Assist the lead aesthetic practitioner during advanced procedures including injectables, skin rejuvenation treatments, laser treatments, body contouring, and other non-surgical aesthetic services.
• Prepare treatment rooms, equipment, and products before each session while ensuring strict hygiene, sterilization, and safety protocols are maintained at all times.
• Carry out approved independent treatments such as medical-grade facials, chemical peels, skin therapies, lymphatic treatments, and body treatments within scope of training.
• Perform detailed skin consultations and analyses, recommending suitable treatment plans and professional home-care products tailored to each client’s needs.
• Maintain accurate patient records, treatment notes, consent forms, and high-quality before-and-after photography with professionalism and confidentiality.
• Monitor client comfort and provide exceptional patient care before, during, and after treatments to ensure a luxury client experience.
• Educate clients on pre-treatment preparation, post-treatment care, recovery expectations, and long-term skincare maintenance.
• Support inventory management by tracking stock levels, restocking treatment supplies, and notifying management of low inventory or product shortages.
• Ensure all devices, tools, and machines are properly cleaned, maintained, and prepared for daily operations.
• Assist with clinic opening and closing procedures to maintain smooth day-to-day operations.
• Uphold the clinic’s brand standards through professionalism, attention to detail, grooming, communication, and client interaction.
• Stay updated on aesthetic industry trends, treatments, products, and best practices through ongoing learning and training.
• Support the clinic with content creation opportunities where needed, including assisting with treatment videos, photos, and social media documentation while respecting client consent and privacy.
• Work collaboratively with the team to create a warm, organized, efficient, and high-standard clinical environment.

Qualifications

• Previous experience in aesthetics, beauty, wellness, healthcare, or a luxury service environment is highly preferred.
• Strong communication skills, attention to detail, professionalism, and passion for skincare and aesthetics are essential.