Job Openings at DynamicPlus Advisory

Job Description

• Carry out research on industry trends and demand for goods and services;
• Work with marketing communications and advertising agencies in the development and execution of online, ATL and BTL marketing strategies to promote the Company brand and services;
• Ensure terms of agreement with marketing agencies are strictly adhered to and all agreed targets met;
• Liaise with the marketing agencies in the recruitment of vendors in assigned territories;
• Supervise the product training of all recruited vendors;
• Research and formulate ways to optimize client experience;
• Prepare and demonstrate presentations of various marketing strategies to senior management;
• Stays abreast of changes in the ecommerce marketing environment, and adjusts marketing plans accordingly, to best serve the objectives of the organization;
• Oversee aspects of the website as it relates to the advertising campaigns and recruited vendor relationships;
• Supervise Marketing Officers in the department;
• Suggest products that are of interest to clients based on information gathered in the field;
• Track product sales and report accordingly;
• Prepare and present weekly/monthly and quarterly reports on all vendors and agencies being supervised across regions;
• Carry out other duties as assigned.

Requirements

• A Degree in Marketing or any relevant field
• Minimum of 4 years work experience in similar role in the Ecommerce industry with at least 2 years in a supervisory role
• Relevant certification are an added advantage

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Job Description

• In charge of creating scripts to provide support to clients through phone calls, emails and online chat;
• Drive initiative to improve day to day customer service processes;
• Constant evaluation and analysis of systems i.e. chat service to ensure it is maximized;
• Utilize customer service and web technologies to increase customer satisfaction;
• Maintain accurate records and documents on all customer service activities and discussions;
• Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
• Assess service statistics and prepare detailed reports
• Provide help and advice to clients on the Company’s services;
• Develop and implement customer service procedures, policies and standards for the Company;
• Create and implement a monthly reward system for outstanding junior colleagues in the department;
• Communicate courteously with clients by telephone and email;
• Investigate and resolve customers' challenges, which may be complex or long-standing problems;
• Responsible for consistent after sales follow up with all registered clients to ensure optimal client satisfaction;
• Work with Customer Service Officers and other relevant departments to ensure delivery of high customer service standard across board;
• Responsible for developing and maintaining a database of clients to send good wishes from the Company on special days;
• Analyze data gathered to determine the level of customer service being provided by client-interfacing staff;
• Render weekly customer services activity and monthly analysis reports to the Director of Operations and other relevant managers;
• Meet regularly with other managers to discuss possible improvements to the customer service culture of the Company;
• Any other duties required by management.

Requirements

• A Bachelor's Degree in a relevant field from a reputable tertiary institution
• Minimum 4 years’ experience in similar role with at least 2 years in an ecommerce environment
• Professional certification in Customer Relations is a plus

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Job Description

• Cross sell all the financial products of the Group:- Liability generation, Loans and Leases,
• Shares/Stocks/Bonds (Federal, State & Corporate), Treasury Bills, FGN Savings Bonds, FX etc
• Pitch for business relationships with Local Corporates, PFA’s, Insurance companies, and other non-financial institutions;Financial Institutions (Institutional Sales & Marketing) etc.
• Attain targeted sales goals, performance targets and customer satisfaction through the effective
• management of resources
• Understand customer needs and provide products and services to satisfy clients’ needs and achieve
• business objectives
• Ensure that Customers do not default in their obligations to repay loans
• Management of allocated clients’ accounts in a most professional manner.

Requirements

• A graduate of Marketing or any relevant field from a recognized institution
• Minimum of three years working experience as a Marketer in a financial institution
• Ability to meet sales target.

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Job Description

• Identify, compile and evaluate data and trends to support the organization in business decision taking;
• Monitor user engagement levels from both website traffic, chatter and email communications;
• Generate online sales report;
• Analyze trends in customer purchases, and evaluate changes in the online retail market;
• Trace new member subscriptions, cancellations and supervise retention of clients;
• Identify gaps in the organizations’ SEO strategy across website and measure all results;
• Improve online visibility through on page improvement and track search rankings;
• Liaise with the Marketing team in gathering data from activations, and other ATL and BTL activities;
• Report to the Director of Logistics on client preferred products, to ensure availability of such;
• Regular data extraction from google analytics, salesforce, internal database and any other relevant data gathering technique;
• Prepare and present weekly reports and analytics to senior management;
• Other duties as assigned.

Requirements

• Degree in Computer Science or any relevant field
• Minimum of 2 years work experience in the ecommerce industry as a data analyst