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  • Posted: Mar 17, 2022
    Deadline: Not specified
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    Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.


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    Business Operations Associate

    Job Description

    • This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
    • We’re hiring a Business Operations Associate to join our growing team and drive impact across our company.
    • This individual will play a key role within the Duplo ecosystem: helping enable and increase the overall output of Duplo and its clients. 
    • As a Business Operations Associate, you will help the team deliver on each of its responsibilities, including by:
      • Supporting the operationalization and oversight of strategic partner relationships;
      • Managing the setup and delivery of client product configurations;
      • Helping optimize our operational processes; and
      • Executing strategic projects in support of Operations and other duplo teams;
    • This role comes with a significant amount of responsibility from Day 1 and requires the successful candidate to be a doer, determined, and detail-oriented. 
    • For the right person, it’s a rare opportunity to help build an industry-defining company from the ground up.

    Requirements

    • You have experience working in fast-moving environments
    • You’re a quick learner and are energized by challenges 
    • You like building things and finding ways to improve existing ones
    • You are enthusiastic about fintech and creating the future of financial infrastructure.

    go to method of application »

    Customer Success Manager

    What is the Role

    • We are a high-growth startup in the early stages of building the sales organization, initial processes, and the culture of how we interact with our customers throughout the pre-sales and go-live lifecycle.
    • As a Customer Success Manager, your role is crucial in onboarding and ongoing account management of Duplo’s customers.
    • Our revenue model is based on usage, not just signing a contract.
    • This means Customer Success at Duplo is one of the most important roles on the sales team. You will handle strategic customers on a daily basis to help them understand the possibilities with the Duplo platform, dive deep into their business use cases and provide trusted-advisor level insight, and then manage their deployment of Duplo end to end.
    • Beyond deployment, you will be responsible for day-to-day helping customers learn about use cases they had not considered with Duplo, enabling both them and us to grow together. This is a close-knit partnership style relationship.
    • Your ultimate goal is to drive customers to understand and plan, and then guide them through implementation and go-live for the best outcome as they deploy this mission-critical platform. Identifying gaps in business operations and education to both business and technical stakeholders will be crucial.
    • Metrics will be oriented around deployment timeframes, total processed volume (financial transactions through Duplo), and customer satisfaction.
    • Given the early stages of where we are as a team, you and your team will help in setting the precedent and instituting processes required for the future success of the company - this is not a role for script followers.

    Requirements

    • 2+ years of experience in a customer-facing role (customer success manager, business development, account executive, sales engineer, customer support)
    • Strong intellectual curiosity about how businesses work and where improvements can be made
    • Track record of exceeding revenue targets, maintaining strong customer relationships and satisfaction level, and maintaining low churn
    • Exposure to enterprise or high-value SMB companies with complex needs, with the ability to interact effectively with both technical and business stakeholders
    • Strong desire to help build and solve problems - you get excited by new challenges and using technology to overcome them
    • Highly collaborative, over communicative, and have a team mentality
    • Consultative style with an ability to communicate ideas in both structured and clear written or verbal formats
    • Excellent relationship-building skills, ability to become a trusted advisor
    • Represent customer needs to the product and development teams
    • Collaborate with marketing and sales to improve material and the end to end customer experience
    • Given the early stages of this team, this is not a script reader - the ability to think strategically and remain customer-focused without overly relying on precedent - often on the spot with customers
    • Plus - experience in fintech, particularly payments.

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    Product Manager

    Job Brief

    • This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.

    What You Will Do? 

    • Our ideal Product Manager has led large-scale platforms, has extreme attention to detail, concisely communicates complex concepts, and is equally excited about 99.9999% reliability and financial correctness as well as beautiful product UX and API design.
    • At Duplo, you’ll help build innovative payments products for our customers. You’d be joining a small but growing team of experienced Product Managers who have a track record of successfully building large-scale business and consumer products.
    • You’ll work closely with our engineers, designers, Strategy, and Operations.
    • Help set an ambitious roadmap for product development and expansion
    • Work closely with our customers, product teams, and cross-functional partners to build a comprehensive and frictionless experience for our users
    • Discover net new parts of our business and lead them from nascent stages to maturity.

    Requirements
    You may be a fit if:

    • A Computer Science, Math, or Science Degree or software engineering experience, 
    • Experience working on large-scale platforms or infrastructure. 
    • You’re a creative product thinker who loves collaborating across the company with engineering, analytics, marketing, design and sales 
    • You have strong written and verbal communication skills with a talent for precise articulations of customer problems 
    • You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user’s frustration.
    • Beyond just shipping new products, you obsess about continuous product improvement and can optimize for shipping a portfolio of small, medium, and large releases.
    • You’ve ever started or run a business before.

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    Back End Engineer - Node Js

    Level: Mid Career

    Job Description

    • We seeking to employ a Back End Engineer - Node Js. This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.

    Responsibilities

    • Work closely with engineering leads to aiding with architecture decisions for the application and supporting infrastructure.
    • Help develop and own release versioning control and related documentation
    • Design and implement testing and quality validation strategies.
    • Building Restful APIs, SDKs, backend features, micro-services and infrastructure.

    Technical & Professional Requirements:

    • Strong knowledge of NodeJS and relevant frameworks
    • Solid understanding of HTTP protocol and how server-side code is processed on the client
    • Experience with typescript
    • Strong working knowledge of Relational databases and NoSQL DB (Mongo DB)
    • SQL / Database Queries
    • Strong understanding of software development and design patterns
    • Good working knowledge of ORMs
    • Have a reasonable understanding of containerization (Docker, Kubernetes)
    • Have strong experience creating and automating E2E tests.
    • Eye for details is crucial
    • Able to handle multiple projects and competing deadlines
    • Experience with deploying code multiple times a day
    • Experience with Scrum/Agile methodologies (Jira)

    Relevant Experience:

    • 3+ Years

    Additional Skills & Competencies:

    • Excellent communication and organizational skills

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    Senior Finance Associate

    Job Description

    • This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
    • We are looking to bring on a new Senior Finance Associate. This individual will be working closely with our Sales, Customer Service, and Finance teams to ensure that our billing, revenue, and collections are kept up to date and accurate for quick decision making and reporting.

    Responsibilities
    What You Will Do:

    • Prepare, analyze and present financial reports in an accurate and timely manner
    • Update and maintain accounting journals, ledgers, and other records detailing financial business transactions (i.e. disbursements, expense vouchers, receipts, accounts payable) 
    • Drive the company’s financial planning 
    • Ensure reporting conformity with IFRS, GAAP, the company standards, Accounting procedures, and local statutory provisions (CAMA) 
    • Maintain financial security and confidentiality by following internal control procedure(s) 
    • Ensure proper recording of all transactions, new purchases, and disposals
    • Assist with payroll system and payroll-related items 
    • Participate in the preparation, follow-up, review, and reporting of a periodic and annual budget 
    • Manage  cash flow, budget, forecast, and planning process
    • Reconcile bank accounts and credit cards. 
    • Reconcile products against vendor statements to ensure coherence.
    • Manage all aspects of accounts receivable, accounts payable, billing, credit card charges, invoicing client bills, etc by ensuring accuracy and proper classification.

    Requirements

    • Bachelor’s Degree (concentration in accounting or finance) preferred
    • 3+ years of work experience in Audit, Finance, or Accounting
    • Excellent knowledge of data analysis and financial modeling. 
    • Previous startup experience preferred
    • Expert in Microsoft Office (especially Excel); accounting software such as QuickBooks, Xero, NetSuite
    • Comfort in the startup environment and ability to create structure and foundational processes
    • Strong priority and time management skills; strong oral and written communication skills.

    go to method of application »

    Human Resource Manager

    Job Description

    • As Duplo’s first HR manager you will be a critical part of the company. 
    • You will be responsible for attracting and hiring Duplo's most significant asset – its people, and supporting them throughout their life cycle in the company.
    • You’ll take end-to-end responsibility for the recruitment processes across all teams and will be working closely with the hiring managers to help them make the right decisions and ensure the best candidate experience.
    • You will also act as a point of contact for the employees in the company, implement and support key HR processes, policies, procedures, and systems.‍

    What You Bring to the Table

    • BA / MA Degree in Human resources - a strong plus
    • 3+ years of experience in E2E recruiting for different types of roles, including R&D technical roles and senior roles - a must
    • At least 2 years of experience from a startup/high-tech company
    • Experience with building a recruitment plan and creating a pipeline of candidates from different sources
    • Knowledge of HR best practices
    • Proactive, charismatic, professional, motivated, organized, and responsible individual with excellent teamwork skills
    • Passion for driving impact and for working in a fast-paced, delivery driven environment
    • Fluent English - written and verbal
    • Experience in organizing activities or events - an advantage.

    Method of Application

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