Job Openings at Dangote Group

JOB PURPOSE / SUMMARY

The Customer Service/Shipping Manager ensures that shipping operations at the Refinery run smoothly, contributing to timely and cost-effective movement of refined products, thereby supporting DPRP's operational efficiency. In addition, the Customer Service Manager will be responsible for overseeing and managing the customer service function. This role includes ensuring customer satisfaction, handling customer inquiries, resolving issues, and maintaining strong relationships with clients.

DUTIES AND RESPONSIBILTIES

Shipping Operations Management:

• Coordinate all shipping activities, including vessel scheduling, berthing arrangements, and cargo documentation in compliance with company policies
• Ensure timely dispatch and receipt of cargoes, adhering to operational deadlines.
• Monitor and document all shipping activities
• Monitor vessel movement pre-and post loading

Customer Service

• Manage and lead the customer service team to ensure high levels of service delivery.
• Develop and implement customer service policies, procedures, and standards.
• Handle customer inquiries and complaints in a professional and timely manner.
• Coordinate with other departments to ensure seamless service and communication.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train and mentor customer service staff to maintain high performance and motivation.
• Maintain accurate records of customer interactions and transactions.
• Address and resolve any issues related to shipping delays, damages, or discrepancies.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Maritime Studies, Logistics, Supply Chain Management, or a related field.
• Minimum of 7 years of experience in shipping operations /customer service or a similar role within the Petroleum/Maritime industry.
• Strong knowledge of vessel clearance processes, maritime regulations, and port operations.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in shipping software and logistics management and/or customer service software and tools.
• Ability to work under pressure in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
•  Strong analytical and problem-solving abilities.
• Knowledge of the oil and gas industry and its customer service requirements

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JOB PURPOSE / SUMMARY

The Technical/Executive Assistant will support strategic initiatives, assist with sales and technical documentation, coordinate projects, manage customer relations, and serve as the central point of communication for internal and external correspondence. This role requires a detail-oriented individual with strong organizational skills and relevant experience.

DUTIES AND RESPONSIBILTIES

Strategic Support:

• Assist with the development and execution of initiatives and business plans within the Commercial & Sales function.
• Prepare and develop presentations for strategic meetings and support follow-up actions with key process owners to ensure alignment with strategic intents.

Technical Documentation:

• Create and manage technical documentation, ensuring that all documents are accurate, up-to-date, and compliant with industry standards.
• Maintain organized records of technical specifications, reports, and correspondence.

Project Coordination:

• Coordinate project activities, track project progress, and monitor timelines to ensure successful project execution.
• Collaborate with operations and project teams to address issues, track milestones, and provide regular status updates.

Customer Relations:

• Manage customer interactions and maintain positive relationships, addressing inquiries and providing support as required.
• Ensure customer issues are resolved promptly and effectively, enhancing overall client satisfaction.

Communication Coordination:

• Serve as the central point of contact for all internal and external communications, screening correspondence and responding appropriately.
• Facilitate communication between departments, stakeholders, and external partners.

Sales Support:

• Prepare proposals and contracts, ensuring accuracy and alignment with client requirements and company policies.
• Support the sales team with documentation and administrative tasks related to sales activities.

Administrative Support:

• Provide comprehensive bespoke administrative support, including calendar management, meeting scheduling, and travel arrangements.
• Handle various office tasks, such as filing, data entry, and maintaining office supplies.

 All Other Business Support, as Required:

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in the Arts or a related field.
• Advanced certifications or courses related to executive support, project management, or technical documentation are advantageous.
• Minimum of 5 years experience as a C-Suite Executive/Technical assistant
• Proven track record of supporting executives with high-level administrative and technical ability
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other business software.
• Ability to handle technical documentation and understand industry-specific terminology.
• Excellent proficiency in presentation development, coordinating complex projects, tracking project progress, managing timelines, and facilitating communication between stakeholders.
• Exceptional verbal and written communication skills, with the ability to draft high-quality reports, presentations, and correspondence.
• Proven ability to liaise effectively with senior executives, clients, and external partners.
• Excellent organizational skills with a demonstrated ability to manage multiple priorities and projects simultaneously.
• Strong attention to detail and accuracy in handling administrative and technical tasks.
• High level of discretion and confidentiality in managing sensitive information and executive communications.
• Professional demeanor and ability to maintain composure in high-pressure situations.
• Strong problem-solving skills with the ability to address complex issues and provide effective solutions.
• Experience in managing relationships with high-level stakeholders and clients, ensuring a high standard of service and satisfaction.
• Flexibility and adaptability to changing priorities and demands, with a proactive approach to supporting C-Suite executives.

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JOB PURPOSE / SUMMARY

The Planning and Market Intelligence Specialist will play a pivotal role in shaping DPRP’s commercial strategies, ensuring the Refinery remains competitive and responsive to market demands.

DUTIES AND RESPONSIBILTIES

Market Intelligence:

• Conduct comprehensive market research and analysis to provide actionable insights on industry trends, competitive landscape, and customer needs.
• Conduct analyses of competitors’ activities, including pricing strategies, product offerings, and market positioning
• Conduct regular research of trade flows including regional product supply sufficiency and opportunities for margin improvement

Data Analysis and Reporting:

• Analyze complex datasets to generate strategic reports and dashboards for presentation to Management.
• Creation and management of dashboards/reports to track performance

Pricing Strategy Development:Formulate competitive pricing models by analyzing market trends, competitor benchmarks, and cost structures to optimize profitability.

Stakeholder Communication: Liaise with other departments, including Commercial, Finance, and operations, to ensure alignment of market intelligence with business objectives.

QUALIFICATION & REQUIREMENT

• Bachelor’s degree in Economics, Business Administration, or related fields (Master’s degree preferred).
• Minimum of 3 years Proven experience in Market Intelligence, Strategic Planning, or a similar role within the Petroleum or Energy Industry.
• Strong analytical and quantitative skills.
• Proficiency in data analysis tools and software, such as Excel, SQL, and statistical software.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team

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JOB SUMMARY

Support the Treasury team in executing treasury operations through cash forecasting, cash flow analysis, and preparation of reports and financial models. Assist with treasury policy documentation, fund movement processes, and risk management activities, while developing knowledge of borrowing costs and overall treasury management.

JOB RESPONSIBILITIES

• Implement strategies, operations and policies related to the Treasury function. Ensure treasury activities are in compliance with treasury policies and accounting guidelines.
• Ensure all payments are paid as at when due.
• Preparation of Daily and Monthly cost position and sales collection report.
• Issuing of Fuel Vouchers for AGO
• Custodian of Headquarters Cash Impress (Cashier)
• Liaise with banks to resolve transaction issues, update mandates and obtain statements.
• Provide general treasury support to Finance and other internal stakeholders.
• Maintain good local relationships with bank representatives.

COMPETENCE REQUIREMENTS

• Good Accounting background and knowledge of banking transactions.
• Effective analytical and financial modelling skills.
• Excellent Interpersonal and Communication skills (oral and written).
• Exceptional attention to detail and accuracy.
• Report writing and record keeping.
• Analysis and Interpretation of results.
• Ability to work without supervision.
• Experience with database software, accounting system and expertise in Excel.
• Proficiency in other standard officer software: Outlook, MS Word and PowerPoint.
• Operate with the highest degree of integrity.
• Effectively accumulate and present data, verbally and in written form.

QUALIFICATION/EXPERIENCE

• HND/B.Sc. in accounting, Economics or any related field
• 0-3 years' experience in treasury operations and familiarity with corporate cash investments.
• In depth knowledge of Treasury & Finance Management

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Job Summary

The Store Manager - issuing is responsible for overssing materials issuing operations to production, maintenance and site projects ensuring correct material selection, timely issuance, accurate documentation and control to support uninterrupted plant operations while minimizing stock losses and misuse.

Key Duties and Responsibilities

• Manage daily issuing activities to production, maintenance and contractors according to approved requisitions, job cards and work orders.
• Verify requisitions for authorizations, specification and availability before issue; escalate discrepancies.
• Ensure accurate picking, kiting and staging of materials; maintain FIFO/FEFO discipline where applicable.
• Issue materials using ERP/WMS picking and issuing modules and ensure issue documents (Material Issue Note, Requisition Forms) are complete and archived.
• Control issuance of critical spares and high-value items; implement approval matrix for controlled material releases.
• Work with Planning and Maintenance to prioritize urgent breakdown/spare requests and expedite issuance when required.
• Supervise Issuing team: training, rostering, performance appraisals, and coaching on correct idntification of parts and use of tools.
• Conduct regular physical checks of issuing pointes and satellite stores and reconcile differnece with central stores records.
• Ensure zero theft, pilferage and unauthorized issuance through access control, CCTV oversight and strict sign-off procedures.
• Suppoer preventive stock level reviews and suggest recorder/critical level adjustments based on usage trends.

Key Performance Indicators (KPIs)

• Percentage of on-time issues to Maintenance/Production.
• Accuracy of isues (picked vs requested).
• Number of unauthorized or unapproved issues.
• Rate of stockouts for critical spares.

Requirements

Qualification and Experience

• Bachelor's degree or HND in Logistics, Supply Chain, Mechanical/Electrical Engineering or related discipline.
• Minimum of five (5) years stores/issuing experience in heavy industry; experience in cement or large manufacturing preferred.
• Hands-on experience with ERP stores modules and material issue workflows.

Skills and Competencies

• Strong process discipline and accountability.
• Good knowledge of spare parts identification and technical reading of parts.
• Customer-service orientation towards internal stakeholders (maintenance/production).
• Numerical accuracy and record-keeping skills.
• Ability to priritize and manage emergency demands.