Job Openings at Cedarcrest Hospitals

The Role

• Reporting to the Hospital Manager, the Physiotherapist is responsible for performing the physiotherapeutic assessment of patients with diverse and complex conditions.
• The incumbent will be responsible for carrying out assessments to evaluate patients' range of movement and ability to perform normal routine tasks on their own.
• The incumbent will be expected to plan and develop bespoke treatment plans, which help patients to regain their independence and mobility by using purposeful activities.

Responsibilities

• Works with patients with a variety of conditions, including but not limited to neurological, neuromusculoskeletal, cardiovascular and respiratory, sometimes for weeks or months.
• Diagnose, assess and treat the patient's physical problem/condition.
• To evaluate a patients’ progress, reassess and alter treatment programs if required, developing reflective practice.
• Responsible for encouraging exercise and movement of patients.
• Develop and review treatment programs that encourage exercise and movement through the use of a range of techniques.
• Advice patients on leading a healthy lifestyle.
• Responsible for involving patients and their carers in the treatment, review, and rehabilitation of patients.
• Educate patients and their carers about how to prevent and/or improve conditions.
• Liaise with other healthcare professionals to exchange information about the background and progress of patients, as well as to refer patients who require other medical attention.
• Liaise with other healthcare professionals to encourage a holistic approach to treatment.
• Be highly skilled in communicating with patients of all ages who have a range of physical and psychological barriers to understanding.
• Keep up to date with new techniques and technologies available for treating patients.
• Write patient’s case notes and reports and collect statistics.
• Responsible for maintaining accurate and comprehensive patient treatment records.
• The incumbent is expected to be caring, compassionate and professional at all times.
• Responsible for managing clinical risks that could occur in the physiotherapy department.
• Provide support, guidance, and training to physiotherapy assistants.
• Staying up to date with developments in treatments.

Qualifications

• BPT/BScPT in Physiotherapy. Master of Physical Therapy will be an added advantage.
• 3+ years of proven experience as a Physiotherapist.
• Understanding of Physical Therapy's best practice.
• Good time management skills.
• Excellent interpersonal skills.
• Tolerance and patience.
• Good physical health and fitness.
• Ability to work in a team.
• The ability to build a rapport with patients from a variety of backgrounds and communicate with their relatives and carers.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

The Role

• The Business Support Officer reports primarily to the Business Service Manager and secondarily to the Medical Director. The Business Support Officer is primarily responsible for expanding and growing the business of Cedarcrest Hospitals, Lagos.
• The incumbent will be concerned with improving and growing our clientele by directing and implementing consensus business development strategies that will lead to revenue growth for CHL Lagos.
• The Business Support Officer will be responsible for establishing results-producing relationships with HMOs, Corporate Organizations and individuals. S/He will educate prospective clients on CHL Lagos services and products, specific hospital clinical programs and lead the business development.
• The ideal candidate is a versatile individual with strong team working, communication and inter-personal skills. The ability to work flexibly and to think outside the box is highly desirable.

Responsibilities
Business Development:

• Provides direction to all aspects of the Business Development for Cedarcrest Hospitals, Lagos products and services.
• Liaise with the Medical Director and Business Services Manager to develop and execute quarterly marketing plans and actions that ensure established targets are achieved.
• In conjunction with the Business Services Manager, ensures effective communication and coordination between Client Service Officer and the Front Desk personnel.
• Maintains database of prospective clients (HMOs, Corporate Organizations and individuals).
• Develop business proposals for new and existing clients.
• Develop and update a database of prospective clients.
• Responds to the clients queries regarding our services and products in a timely fashion.
• Participate in industry forums, client discussions, and conferences as a representative of Cedarcrest Hospitals.
• Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.
• Analyze the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth and problem resolution.
• Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
• Research and identify new business opportunities and partnership.
• Explain to prospective clients about the advantages of company products or services offered and follow up with them till the deal is closed.
• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into Cedarcrest Hospital Lagos growth plan.
• Ensure the design and implementation of innovative marketing ideas and plans.
• Improve revenue generation and business development activities.
• Ensure delivery of assigned projects e.g. presentations, health weeks, conferences, exhibitions, medical missions, etc.
• Develop a mutual and beneficial relationship with traditional media outfits.
• Monitor and organise revenue / sales activities against organisational goals.
• Liaise with other staff to ensure prompt resolution of customer complaints.
• Manage relationships with strategic business partners and corporate organizations.
• Identify and pursue high brow clients who can help advertise Cedarcrest Hospital’s brand.
• Develop and share best practices with team, collaborate with Client Service Officer and Front Desk Officers, build and contribute to a positive work environment and culture.
• Prepare the annual marketing budget and track the expenses against the budget.

Marketing Strategies:

• Develops both short and long term plans to accomplish Cedarcrest Hospitals, Lagos goals and objectives.
• Collaborates with Medical Director and Business Services Manager to develop strategic initiatives that drive new business. Works closely with Medical Director and Business Services Manager to help resolve barriers for admissions and/or business opportunities.
• Develop sales plans and strategies for new business prospects.
• Implement strategies to grow our business.
• Prompt feedback and reporting on business activities to the Medical Director.
• Develop new marketing plans & programmes to improve income generation.
• Acquaintance with the hospital’s vision and policies.
• Provide support services to the rest of the admin staff to improve work efficiency.
• Actively work towards transitioning to the role of the BSM.
• Develop and maintain outstanding industry knowledge, understand healthcare trends, enhance skills and abilities
• Working to increase revenue and KPI’s as set by the Business Service Manager.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Social Media Management
• Assist in company’s branding and media communication activities such as press releases, advertisements, marketing collaterals and website.
• Create awareness for our services, especially through social media.
• Perform other duties as assigned.

Qualifications

• B.Sc in Business Administration or a related field.
• MSc will be an added advantage.
• 3-5 years of proven work experience in business development in the health sector.
• Ability to work in a team (very essential).
• Excellent communication (verbal and written) and interpersonal skills.
• Social media savvy.
• Effective time management skills.
• Good presentation skills.
• Strong negotiation and persuasion skills.
• Market knowledge.
• Motivation for sales.
• Prospecting and sales planning skills.
• Professionalism.
• Ability to meet sales target.
• Closing skills.
• Personal integrity, accountability, and probity.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment.
• Knowledge of workflow processes.

The Role

• The Nurse Matron reports primarily to the Clinical Service Manager and secondarily to the Lagos Medical Director and Director Nursing Services. The Nurse Matron acts as a central point of contact for both nursing officers and patients and helps to deliver on the hospital's focus on patient centre care and providing world-class care, locally. The incumbent is responsible for maintaining clinical and patient-care standards and has extensive knowledge of the nursing procedures, staff rules, and patient policies. The Nurse Matron works closely with the hospital management and stakeholders in formulating and implementing new nursing strategies.

Responsibilities
Leadership Roles:

• Leads by example by demonstrating to the Nursing Officers and Healthcare Assistants the high standards of care Cedarcrest Hospital patients can expect.
• Empowers nurses by creating opportunities for more nurses to undertake a wider range of clerical responsibilities to speed up patient care, such as admitting and discharging patients, ordering tests and prescribing medicines.
• Provide excellent clinical and professionals leadership to the nursing staff at all levels including in-patient and outpatient services.
• Act as a role model for the nurses of Cedarcrest Hospitals, Lagos, promoting and demonstrating the standards of care and behaviours expected.
• Promote inter-professional communication and collaborative working within the department.
• Develop a culture that positively promotes learning from incidents and patient feedback.

Patient Centre Care:

• Making sure patients gets quality care, i.e responsible for driving up standards of care and leading work to improve professional practice and patient services.
• Making sure patients are treated with respect by ensuring their privacy and dignity are protected and making sure they are addressed in the way they choose.
• Responsible for resolving problems for patients and their relatives. Acts quickly to deal with problems when and where they occur and works closely with the hospital management team to resolve issues promptly.
• To lead on all aspects of patient safety and improving the patient experience.
• Ensure that patients and the public feedback is encouraged, heard, responded to and acted upon (bi-annual survey, Friends and Family Test, informal feedback, etc)
• Deliver and supervise the delivery of all aspects of nursing care to patients based on research, knowledge, and experience to maintain and raise standards of care.
• Provision of expert nursing care to patients and nursing advice to the management team.

Administrative Roles:

• Sets and monitors standards and taking action to ensure that specifications are met.
• Ensuring the patient's nutritional needs are met. Liaise with the hospital kitchen staff to ensure patients get the right meals, at the right time, and ensure patients can eat them.
• Ensuring that nursing care is delivered to a high standard and that the nursing resources are managed effectively.
• In collaboration with the Medical Director and Clinical Service Manager, the Nurse Matron will be responsible for monitoring and delivering key quality improvements as required.
• In collaboration with the Medical Director and Clinical Service Manager, the Nursing Matron will be involved in the planning and implementation of developments relating to patient care and quality throughout the Hospice.
• Work closely with the Medical Director and Clinical Services Manager to ensure that the Nursing Officers, Healthcare Assistants, and kitchen staff work effectively to achieve the Hospices objectives while ensuring that the hospice meets all the key criteria and the correct standard.
• Provide a visible, accessible and authoritative presence, establishing innovative and professional leadership that inspires, motivates and empowers nurses.
• Ensure the safe custody and administration of drugs following established procedures and laws.

Health and Cleanliness:

• Ensure the wards are always kept clean.
• Responsible for infection prevention and control lead. Ensure that the necessary equipment and mechanisms are in place to support infection prevention, as well as enforcing the hospital’s infection control policies.
• Ensure compliance with health and safety regulations.
• Conversant with current emergency resuscitation techniques, both in theory and practice.

Relationship with Other Departments:

• Develop and promote professionalism and forge relationships with other health care professionals and non-clinical staff, to improve the patient experience.

Advisory and Supervisory Roles:

• Ensure that patients and the public feedback are encouraged, heard, responded to and acted upon (bi-annual survey, Friends and Family Test, informal feedback, etc).
• Be responsible for and lead the formulation and monitoring of annual nursing workforce development plans for the hospital, ensuring integration with the business planning cycle, and the optimal deployment of the nursing workforce.
• Ensuring expert nursing advice is available at all times, and that the nutrition and hydration needs of the patients are met, as well and pressure care and the prevention of pressure ulcers.

Requirements / Competencies

• RN, RN / RM, Bachelor of Nursing Science preferred. Any other qualification is an added advantage.
• A valid practice license from the Nursing and Midwifery Council.
• Management courses attended is an added advantage.
• Should possess 8 - 10 years' post-qualification experience.
• NYSC Certificate or Exemption Letter.
• BLS certification preferred.
• Proven ability to manage and evaluate nursing staff.
• People management skills.
• Excellent communication skills - orally and formal presentations.
• Excellent interpersonal skills.
• Prior experience in a similar position in a reputable hospital.
• Strong knowledge patient-centred care, as well as previous experience of instilling a strong culture of patient-centred care, is highly desirable.
• Should possess the ability to work under pressure.
• Attention to detail.
• Ability to support the development of a positive work culture.
• Proficiency in multitasking and handling stressful situations Talent for negotiation and collaboration.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.