Job Openings at British Council

Role Purpose

To work with the Programme Manager in supporting the delivery of the British Council’s School Education programme. The role will include successfully administering activities and projects that delivers value for the schools system across Nigeria.

Main accountabilities but not limited to the following:

This post will have the following core functions:

• Project & Contract Delivery: to support the delivery of high-quality events, workshops and project activity working with partners and stakeholders in order to meet sector and country plans. To co-ordinate venues, consultant logistics, guest lists, transport, accommodation, media coverage and photographers, programme development.
• Marketing & Customer Service: To work with the Programme Manager to deliver communication services to all school’s projects including the development and dissemination of project reports and impact stories for external and internal stakeholders through appropriate communication channels including digital and print media.
• Financial Planning & Management: To create and maintain purchase orders and sales orders in line with British Council policies and procedures, ensure good receipting and invoicing of orders to facilitate vendor and consultant payments.
• Scorecard Management: To support the collection, processing and reporting of monitoring and evaluation data gathered from projects in support of the British Council Results and Evidence framework, project logical framework and other evaluation requirements, as needed.
• Contacts Database Management: To develop, update and maintain an up-to-date contacts management database related to project activity
• Delivery of our Equality, Diversity & Inclusion policy in relation to our projects work and in compliance with our policy on Child Protection.

Role specific knowledge and experience:

Minimum requirements:

• Bachelors degree in relevant field with a minimum of three years relevant experience
• Knowledge of Nigerian basic and secondary education system
• Previous experience in activity coordination and planning within the following sectors: Education and Schools, Governance and Society and project management

Desirable:

• Managing projects Works with project management systems and procedures, and has a track record of compliance with them as a project team member.

Closing Date – 6th June 2023. Applications will close 23:59 Nigerian Time

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 Role Purpose

The post holder will develop and deliver the HE Insights Hubs in SSA.  Delivering corporate and regional outcomes and ensuring that benefit is achieved overseas and for the UK. Provides sector expertise at country/regional level. Manages senior partner and stakeholder relationships. He/she will  lead the production and editorial management of British Council’s research portfolio in education. This role will have focus on conducting, commissioning and analysing quantitative and qualitative education research, ensuring that the output is highly relevant and of practical value to the international higher education customer audience and producing high quality products to reflect a rapidly developing marketplace.

Main accountabilities but not limited to the following:

The appointed candidate will have the following accountabilities, responsibilities and main duties:

• Lead the commissioning and production of high quality and scientifically robust research  and report efficiently and within tight deadlines
• Gather and analyse quantitative and qualitative data using industry standard software and technology, with high proficiency
• Set and maintain global quality standards
• Leads an inclusive organisational culture where staff have opportunities for continuous professional development and are actively contributing to the British Council’s anti-racism action plan and EDI strategy to mainstream EDI and become anti-racist in our cultures and practices within our organisation and in our programmes, particularly through a time of change.
• Leads on planning process for designated portfolio within region according to global sector strategy and programming
• Contributes to pillar/region business strategy
• Strategic leadership of design, development, delivery and closure of projects and or programmes as needed
• Builds and maintains business critical relationships with key clients and partners and with leading partners in the sector with a view to identifying new business opportunities and partnerships for the British Council
• Builds and maintains the government and institutional relationships that the UK needs to succeed in region/country
• Uses sector expertise to provide insight and content for corporate responses to public consultations, representing British Council’s perspective and demonstrating our thought-leadership in relevant external fora 
• Provides up-to-date and well-informed senior-level briefings on current and emerging matters in area of expertise, conducting detailed analysis and research, contributing cutting-edge sector knowledge and content to proposals, potentially contributing to the body of literature in their area of expertise 
• Promotes and positions the UK education sector in country/region
• Ensures British Council’s value proposition and support to the UK sector is clear, agreed and communicated.
• Lead on business and partnership development strategy for the portfolio, aligning with regional and corporate priorities, systems and processes 
• Contribute to the development of strategic responses to partner/ client needs as efficiently and effectively as possible, including developing and promoting new ideas for services

As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time.

Role specific knowledge and experience:

The successful candidate will need to possess the following requirements:

• Degree in economics, statistics or a social sciences / business -related field, or equivalent
• Quantitative and qualitative research methods
• Demonstrable experience in data collection, analysis and insightful research report –writing 
• Project management experience
• Extensive knowledge of UK and international policy in the sector, reform and policy and approaches to internationalisation
• Previous experience of building effective networks across organisations 
• Able to lead digital events on basic platforms (Microsoft Teams) ensuring all corporate standards are met, including those for accessibility and safeguarding  
• Ability to analyse relevant equality issues

Closing Date – 14 June 2023

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Role Purpose

The purpose of this role is to develop and deliver the 2-year market led, integrated cross portfolio Business Development & Sales strategy aligned with Global/Regional Exams strategy working with other BC colleagues to leverage opportunities and create value. This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, ensuring excellent B2B Customer Service and overseeing quality of B2C customer experience.

This role will also serve as the Senior Responsible Officer in the British Council Port Harcourt office.  The postholder will have some level of oversight across all staff, events, and activities, and will represent the organisation, as needed, at various internal and external activities with our key stakeholders and partners.   The postholder will need to be familiar with the full portfolio of British Council programmes and services.

Main accountabilities but not limited to the following:

Commercial planning

• As part of a wider SBU or country team, contributes to the development and delivery of customised, local business development initiatives (within a specific area of product/market/customer focus), which are capable of achieving agreed targets (e.g. on margin, income, impact and take up) and are aligned to relevant corporate and regional priorities.
• Analyses and assimilates multiple commercial data sets and indicators (e.g. profitability, market dynamics, competitive potential, volumes, sales effectiveness, fundraising/partnership targets etc) to produce tailored reports on performance and trends that assist more senior management in identifying areas for new, additional or modified business development activity.
• Works closely with Commercial Manager

Market & customer intelligence

• Keeps updated and has extensive knowledge of the market within their area of focus, from both a supply and demand perspective.
• Lead contribution into Demand Planning, achieving high levels of sales forecasting accuracy and embed Global framework at Country/Geography level
• Agree Marketing Plan and review effectiveness
• Agree Customer Services requirements and review effectiveness

Winning business

• As part of a wider team, provides professional input to support the development of high quality, competitive and customer/market-focused bids, tender submissions, programme plans and sponsorship appeals, which are capable of generating specified commercial returns and cultural relations impact.
• Manage and review effectiveness of partnership (agency) model and input into physical footprint strategy

Account & stakeholder management

• Assists in the planning, establishment and maintenance of nominated account/stakeholder/partner or sponsor relationships, in accordance with the relationship strategy and objectives set out by the designated Account Manager or SBU/country priorities.
• Deliver income/surplus targets, working with Operations on commercial feasibility 

Brand/product knowledge & promotion

• Builds effective working relationships with a variety of SBU and regional colleagues, and a range of information-gathering techniques, to maintain a full and current understanding of product/programme/sector developments and priorities. 
• Contributes to the planning, monitoring, execution and evaluation of promotional, marketing, PR and outreach collateral/activities within their area of product/programme/customer/market focus.

Leadership & management

• Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon
• Serve on Exams Leadership team. Deputise for Director, Exams, as required.
• Serve as Senior Responsible Officer for the Port Harcourt Office.  Serve as point of escalation for significant issues.  Represent British council at events, as required.

Risk and Compliance

• Support Head of Operations, as needed, as on the ground point of escalation for any exam compliance issues.
• Understanding of exams security and compliance standards, along with knowledge of corporate risk management procedures to service delivery (i.e. child protection, security policies, financial protocols, anti-fraud measures).

Role specific knowledge and experience:

• Significant experience of managing a large team and managing staff performance
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact
• Significant experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward 
• Demonstrated analytical ability and commercial acumen
• Budget and financial management experience
• Has a track record of identifying and highlighting risks and suggesting mitigating actions

Closing Date – 18 June 2023