Job Openings at at e.Stream Networks Limited

Requirements

• B.Sc. / HND in either Computer Science, Computer Engineering, Electrical Electronics Engineering, Telecommunications Engineering or any other relevant discipline
• At least 3 - 5 years of customer support experience, part of this working as a Service Desk /Team Leader role
• ITIL v3 or v4 training and certification,
• Certified on CCNA, and or CWNA
• Training on either or both Microwave Radios, VSAT, and Fiber Optics
• Training on Customer service, Soft skills, Service Mgt. training and other relevant certificates applicable.

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Job Purpose

• The IP Engineer is responsible for planning and implementing IP connectivity solutions using a wide range of networking products including Cisco router and switches,Mikrotik routers as well as firewall devices

Duties and Responsibilities
Strategic Insight and Integration:

• Assist the NPO manager to achieve the corporate objectives
• Attend project & departmental meetings
• Provide inputs to the departmental annual budget
• Provide technological innovation to improve core network processes and network support for new products

Technical / Analysis and Problem Solving:

• Constant review of core network design with a view to optimize the network
• Responsible for configuring core and edge routers for design implementation as well as BTS integration
• Responsible for maintaining BGP peerings with Upstream providers and downstream clients
• Provide technical solutions to network issues escalated to the 2nd level.
• Responsible for maintaining policies on the bandwidth manager
• Responsible for IP address planning and management of IP address database for the entire core network.

Leadership:

• Team lead for special core network projects
• Training & knowledge sharing for junior engineers and other team members
• Responsible for scheduling and implementing quarterly maintenance of Core devices.

Interpersonal, Relationship Management & Collaboration:

• Liaise with 3rd party vendors to deliver projects
• Partner with Service Deployment and Product Development teams to provide solutions to clients

Communication:

• Escalate service impacting issues outside span of control to the NPO Manager.
• Deliver weekly reports on the status of the network
• Generate and submit periodic project and operational reports to the NPO Manager for informed decision making

Customer Focus:

• Monitor the core network to provide 99% service availability

Financial Management:

• Recommend & Implement cost saving initiatives

Requirements
Education & Work Experience:

• Bachelor's degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 5 years work experience in a relevant role.
• Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• CCNP Routing & Switching / SP
• At least 3 years practical experience in managing and implementing network solutions using OSPF and BGP routing protocols
• At least 3 years experience in deploying MPLS L2VPN and L3VPN solutions for clients
• Relationship & People Management

Physical requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

KPIs:

• Achievement of 99% Availability of core networks devices and base station backhauls
• Successful delivery of approved network expansion and optimization projects within the time and budgets constraints
• Resolution of escalated incidents within 30 minutes of escalation
• Number of new technological initiatives

Working Conditions

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.