Job Openings at AHI Residence Limited

Job Description

• Deliver excellent customer service at all times.
• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety.
• Maintain highest standards of cleanliness in all client and back-of-house areas
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
• Adhere strictly to all company safety and security policies and procedures
• Report any security or maintenance issues immediately to Manager.

Qualifications

• OND in any related discipline.
• Experience: 1 - 3 years.

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Job Responsibilities

• Check figures, postings, and documents for correctness, mathematical accuracy, and proper recording from all the hotel departments.
• Support Audit & Compliance (A&C) Manager to audit all the hotel departments to ensure proper control as it relates to finance and inventory.
• Build a strong compliance environment to ensure zero level of policy, procedures and regulatory infractions.
• Examine re-occurring and non-re-occurring expenditures and financial control systems.
• Liaise with the Accounts Department and consultant in harmonizing prices of Food & Beverage products for sale.
• Ensuring sales reports and records are accurate and reliable.
• Identifying faulty processes and procedures and give advice on adjustments.
• Preparing Audit Reports and recommendations for the A&C Manager’s review
• Liaising with the Hotel Manager and presenting findings and recommendations.
• Work with the A&C Manager to build strong awareness on all policy and procedure issues; zero tolerance for un-reviewed transactions and income leakages.
• Collating, checking and analyzing stock and purchase items.
• Establish and maintain a database for food and beverage inventory stock including up-to-date pricing.
• Coordinate, attend and monitor all food and beverage physical inventories to ensure accuracy.
• Identify loopholes and recommend risk aversion and cost control measures.

Job Requirements

• Candidates should possess a B.Sc / HND qualification.
• 2 -3 years work experience

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Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Take accurate food and drinks orders, using a POS ordering software or order slips
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation, and report any problems.
• Arrange table settings and maintain a tidy dining area
• Collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with Kitchen staff to review daily specials, changes on the menu and service specifications for reservations
• Follow all relevant health standards and regulations
• Provide excellent customer service to guests.

Requirements and Skills

• Possess an SSCE / OND qualification
• Applicant must be good looking and willing to maintain maximum hygiene
• Applicant must have a minimum of 1 year waiter / waitress experience.
• Applicant must be very conversant with cash register and ordering information system
• Active listening and effective communication skills
• Team spirit Taking customer orders and delivering food and beverages
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons
• Flexibility to work in shifts.

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Duties and Responsibilities

• Picking up and delivery of in-house guest laundry.
• Operate and monitor washing and drying laundry machines, including adding chemicals, cleaning lint traps.
• Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard.
• Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts.
• Fold cleaned articles into designated size, either by hand or using folding machine.
• Maintain accurate records of items laundered.
• Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet.
• Check all items for damage or stains and take appropriate action to rectify these issues.
• Report immediately to the Supervisor any valuable items like cash, jewelry, credit cards etc. found in guests cloth pockets.
• Process the guests clothing on the correct equipment / machines using the appropriate chemicals and temperature.
• Sort employee uniforms for appropriate action like washing, dry cleaning, pressing or send for repairing to the hotel's tailor.
• Report any technical problems, damages or deficiencies to the Supervisor

Requirements
Education:

• WASC / SSCE / NECO or Equivalent preferred.

Experience:

• 1 to 2 years of experience in a hotel Laundry Unit
• Experience working with Laundry Machines (Washers & Dryers).

Skills:

• Ability to operate Laundry machines and apply appropriate cleaning chemicals.
• Eye for detail.
• Ability to work under pressure.