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  • Posted: Mar 20, 2020
    Deadline: Not specified
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  • 9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

    Head, HR Planning and Organizational Development

    Job: IRC3561

    Job Summary

    • Develop the annual HR plan & monitor HR's short to medium term performance KPIs in line with business priorities.
    • Design & update of the organization structure oversee Manning Analysis & annual headcount planning to guide recruitment activities.

    Principal Functions
    Strategic:

    • Provide guidance and consultation to key stakeholders on all matters related to workforce planning
    • Partner closely with finance on all matters related to headcount management and reporting.
    • Continue to mature workforce plans beyond headcount management to build a holistic view of current and future talent needs
    • Partner with key stakeholders within and outside of HR to use workforce data to support business initiatives
    • Oversee the development and implementation of the performance management strategy & framework and ensure regular updates in line with business needs
    • Ensure adherence to the annual performance cycle
    • Collaborates with executive leadership across the company (business, HR, Finance, etc.) in shaping labor strategies,workforce location strategies and budget-aligned workforce plans
    • Plan and implement initiatives to improve organizational effectiveness i.e. culture, teamwork, employer brand
    • Delivers data-driven insights and strategic workforce recommendations; Identifies research, tools, and analysis required to achieve workforce objectives.
    • Monitor and ensure talent attrition is at a minimum.
    • Plan and implement a robust Employer Branding framework.
    • Keeping the CHRO abreast with internal movements i.e. secondments, job rotations, acting roles
    • Continue to build our HR reporting and analytics capability:
    • Partner with IT to ensure timely,seamless access to HR data
    • Ensure appropriate tools to provide HR reporting dashboards and customized analytics
    • Ensure timely publication of keyreports, dashboards, and responses to ad-hoc data requests

    Others:

    • Provide leadership & guidance to team members; manage direct reports performance towards achievement of overall team objectives
    • Monitor & report unit's budgetary& expenditure needs/ activities.
    • Prepare & submit periodic management reports on unit's activities.
    • Carry out other tasks as instructed by CHRO.

    Requirements
    Educational Requirements:

    • HND / B.Sc. from a recognised institution.
    • Postgraduate degree/MBA/CIPD/SHRM/CIPMis desirable

    Experience, Skills & Competencies:

    • Minimum of eight (8) years corporate experience with six (6)) years in HR and two (2) years at managerial level.

    Required Capabilities
    Knowledge / Skills / Behaviours:

    • Excellent interpersonal and consulting skills-ability to assess needs, collaborate and deliver practical solutions that drive results
    • Belief in data as a valuable driver indecision-making and able to tell stories with data that resonate with clients
    • Demonstrated track record of taking initiative, working in a fast-paced federated environment and handling multiple and changing priorities
    • Creative thinker with an inquisitive disposition
    • Highly organized, attention to detail and excellent follow-through required
    • Able to use sound business judgment and prioritize effectively.

    go to method of application »

    Experience Centre Manager

    Location: Oshogbo, Osun

    Job Summary

    • To ensure the functionality and effective operation of the Experience Centre in the delivery of the set sales, service and customer experience objectives 

    Principal Functions
    Task Complexity:

    • Ensure the effective management and functionality of the environment of the Experience Centre.
    • Ensure that the features of the Experience Centre, branded fixtures, digital signage, IT infrastructure, Power generators and other support infrastructure are continually in an optimal functional state to support a pleasant ambiance for the customers. And liaise with the appropriate support department in resolving maintenance issues.
    • Ensure maintenance of look and feel of the Experience Centre with the look and feel in a continually pristine condition that presents a high quality portrayal of the 9mobile Brand, and liaise with shop rollout team to resolve all snags in fit-out elements.
    • Conduct forecasting and performance of demand planning for optimal product availability, and liaises with supply chain and logistics to ensure optimal stock level is maintained.
    • Ensure optimum service and sales levels so that each customer receives excellent sales and customer service experience and solutions.
    • Create and develop a client base by ensuring customer data capture at point of sale and follow up accordingly.
    • Ensure compliance with merchandising guidelines stipulated by Retail marketing; also ensuring merchandising translates into sales.
    • Ensure optimal visibility for products and promos within the Experience Centre
    • Ensure adherence to health safety and environment standards in the Experience Centre
    • Oversee administrative duties within the Experience Centre.

    Experience Centre  Performance Management, Monitor and achieve set targets:

    • Ensure sales target adherence
    • Allocate targets to Retail Advisors and monitor performance
    • Monitor targets and advise on tactical plans to facilitate target achievement.
    • Monitor Experience Centre profitability and ensure achievement of set EBITDA targets.
    • Carry out competitor and market analysis providing intelligence on competitor activity to HQ for planning and decision making purposes.
    • Advise on local marketing initiatives to drive footfall to the Experience Centre
    • Build and continually update database of High Value and SME Customers of the Experience Centre
    • Ensure prompt resolution of HV and SME queries and complaints within established SLAs
    • Carry out customer profiling and provide advisory inputs to the Retail Territory Manager
    • Organize and facilitate customer events
    • Build relationships with members of the community of the Experience Centre and identify opportunities to leverage visibility of the 9mobile brand and growth of 9mobile business

    Supervisory/ Leadership/ Managerial Complexity:

    • Manage performance of direct reports(deputy centre manager and retail advisors) providing leadership and motivation.
    • Drive professionalism in sales and service delivery
    • Assign, monitor and coordinate work.
    • Identify obstacles to performance and devise an appropriate plan of action.
    • Provide technical, procedural and policy guidance.
    • Evaluate performance (conduct performance appraisals),
    • Provide career development for direct reports (counselling, coaching, identify KPAs, career planning, goal setting).
    • Liaise with HR to determine training needs and identify training courses for individuals and teams.
    • Transfer knowledge and skills
    • Recommend candidates for appointment as part of the recruitment process.
    • Maintain store headcount budget and ensure the store is fully staffed.
    • Ensure compliance with set policies processes and  procedures
    • Acts as key link for all communication between Territory Retail Manager and Experience Centre Team.
    • Encourage clear and open channels of internal communication.
    • Perform any other duties  assigned by management

    Role Complexity:

    • Liaise with Supply Chain and logistics for optimal stock availability
    • Liaise with IT for optimal functionality of systems applications and connectivity
    • Liaise with Operations Support for facility maintenance
    • Liaise with Shop Rollout for maintenance of shop look and feel
    • Liaise with HR for people development needs

    Educational Requirements

    • First degree or its equivalent in a relevant discipline.

    Experience,Skills & Competencies:

    • Minimum of two (2) years relevant work experience in a retail sales or service environment (Service Industry Preferred)

    Method of Application

    Use the link(s) below to apply on company website.

     

  • Send your application

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Average Salary at 9Mobile
₦ 157K from 57 employees
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