Job Offers at IHS Towers

Job Purpose

Manage and deliver the user experience for assigned co-locating customers. 

Responsibilities

• Own and manage the assigned customer interface, ensuring consistency and continuous improvement in service standards. 
• Serve as the single point of escalation on technical issues between the Operations team and assigned customers. 
• Focus on closing service gaps identified by the Customer Experience team, assigned Key Account Manager (KAM), and/ or customers. 
• Work with the Performance team within NOC to improve data integrity and reconciliation, as well as minimize disputes between the company and customers/ third-party stakeholders. 
• Manage customer incidents and problems, tracking and driving resolution of issues reported by customers. 
• Check the customer’s pulse via contact to ascertain service standards and satisfaction levels are being achieved. 
• Support the customer engagement process by educating assigned KAMs on technical realities, to develop work plans and timelines to address customer issues or opportunities. 
• Continuously research and propose innovative ways to improve service quality to both internal and external customers. 
• Perform other tasks and duties as assigned by the Principal Specialist, Customer Experience. 

Qualifications

• Bachelor’s degree in Telecommunications Engineering. 
• +7-10 years’ cognate experience in telecoms operations & maintenance.

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Job Purpose

Manage and continuously improve on all foreign exchange (forex)-related aspects/ phases of the company’s end-to-end import trade process. 

Key Roles and Responsibilities

• Source, negotiate, and enter into competitive trades for the purchase of foreign currency. Maintain company records of all currency purchases and ensure communication of relevant information to internal parties. 
• Provide inputs to the development of strategies to reduce the company’s risk exposure to changes in foreign currency. 
• Keep abreast of forex regulations and requirements, applying the knowledge effectively in delivery of tasks with limited supervision 
• Serve as business partner to the Supply Chain organization, providing subject matter expertise and ongoing support on the import trade process with special attention to Central Bank of Nigeria (CBN) regulatory requirements. 
• Collaborate with Supply Chain to investigate and analyze challenges/ problems that may arise and build solutions across the import trade process, leveraging experience and subject matter knowledge. 
• Contribute towards strengthening compliance with and knowledge of CBN regulations and forex solutions across the business. 
• Proactively monitor foreign currency exchange rates and other exposures relevant to the company. 
• Build and maintain effective relationships with the company’s bankers to stay informed of solutions that add value to the IHS business. 
• Contribute towards enhancing IHS’s ability to manage risks effectively by demonstrating and applying understanding of the regulatory environment around currency controls in Nigeria and requirements of the CBN Foreign Exchange Manual within the organization. 
• Support and implement processes for hedging forex risks of the company as per Group Treasury guidance. 
• Explore opportunities for forex solutions with the company’s bankers and other approved channels. 
• Facilitate regular training for the Supply Chain team on import trade processes and ensure they are kept up to date on regulations and requirements.  
• Perform other tasks and duties as assigned by the Director, Treasury. 

Functional competencies

• Analytical Thinking 
• Banking Regulations Knowledge 
• Treasury Management 
• Forex Market & Operations 
• Trade Services Administration 
• International Trade Regulations 
• Business Communication 
• Stakeholder Management  
• Negotiation Skills 
• Reporting  

Behavioral competencies

• Collaboration & Teamwork  
• Relationship Building 

Qualifications

• Bachelor’s degree in Finance, Accounting, or other related discipline. Relevant professional certifications will be an asset. 
• +8-10 years’ experience working in Treasury. 
• Must have strong understanding of the Nigerian banking industry, currency controls regulations, currency solutions (FX hedge instruments), and import trade process and requirements. 

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Job Purpose

• Support the Finance function through participation in risk assessment and controls evaluation to ensure that risks are appropriately mitigated through control enforcement and/ or process improvements.
• Actively lead control enforcement or process improvement initiatives.

Key Roles & Responsibilities.

• Translate tactical work plans into detailed tasks and programs. Plan, undertake and supervise financial and system audits and compliance activities across Finance to ensure that all Finance functions and systems are working in line with management-advised guidelines.
• Draft, perform and supervise tests of the design, implementation and operating effectiveness of key financial and business controls.
• Enforce appropriate user access and segregation of duties in financial systems.
• Provide input into design of automated approval workflows.
• Deduce conclusions, recommending remediation actions and preparing final reports following tests of the design, implementation and operating effectiveness of key financial and business controls.
• Oversee database of deficiencies, undertaking root cause analyses, tracking management actions, and driving remediation efforts through the risk management application. Improve control consciousness through staff orientation.
• Actively coordinate process improvement initiatives through practical application of process improvement methodologies and tools for change.
• Support implementation actions for transformation projects by coordinating resolution of business pain points for Finance across all value chains; performing business activities such as data mining, UAT participation, workshops and signoffs; providing supporting data for setting baseline and to-be metrics for business processes; and collecting inputs to business cases and enforcing change management activities.
• Collect data needed as part of detailed solution design for IT projects, including:
  • Policy statements needed to set up systems.
  • Report examples required to support report build or modification.
  • Coordinating business activities which include SME review of user stories or functional requirements; Validating adequacy of UAT test scripts; UAT participation; Bug fixing.
  • Developing training program materials.
  • Tracing change management activities.
  • Handholding/babysitting business users post go-live.
  • Escalating issues requiring management’s attention.
• Provide inputs for business cases or for measurement of metrics.
• Support business process owners with implementation of new controls and/or processes, ensuring that proper change management activities are undertaken.
• Prepare management reports on evaluation of controls and/or processes as directed.
• Recommend and draft policy statements. Support execution of policy enforcement and training.
• Identify and recommend process improvements. Lead implementation of process improvement projects, collaborating and actively working with Group Finance Operations and Global Process Owners.
• Perform other tasks and duties as assigned by the Senior Manager, Finance Process Optimization.

Functional:

• Internal Audit
• Business Process Design & Re-engineering
• Risk Assessment
• Project Management
• Financial Acumen
• Flowcharting
• Business Communication
• Use of MS Office Tools

Behavioural:

• Collaboration & Teamwork
• Initiative & Judgement

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Management or related field. Professional certifications, e.g. ACA, ACCA will be an asset.
• +7 years relevant experience
• Good appreciation of IFRS accounting, SOX, ITGC and COSO.
• Relevant experience managing projects
• Good understanding of software development lifecycle.
• Exposure to internal and external audit training is an added advantage.