Job Openings at Growth in Value Alliance (GVA) Partners Limited

Job Description

• Our client requires the service of a highly skilled IT service desk officer who will act as the first point of contact for Managed Service customers.
• The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to the specialist teams to investigate and resolve.
• This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products including; Hosting (Linux and Windows), firewalls and/or WAN (wide area networks) technologies.

Responsibilities

• Correctly logging incidents and faults, categorising and prioritising them in line with team procedures.
• Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution.
• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
• Diagnosing and resolving problems to the customers satisfaction.
• Maintain and develop own knowledge and skills to assist with first time fault resolution.
• Identify and escalate repeat issues or service risks into service management teams.
• Sharing knowledge with team colleagues.
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.

Requirements / Skills / Experience

• First Degree in Computer Science or any related discipline.
• Minimum of 5 years’ experience in area of specialization.
• Practitioner certificate in ITIL is a must.
• Experience in IT service support and delivery experience.
• Provides understanding of service delivery and service support environment.
• Must be able to demonstrate a customer first approach to support.
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels
• Natural aptitude for trouble shooting & problem solving.
• Have solid experience in a helpdesk or technical support environment.
• Highly organised and able to work on own initiative to complete the range of tasks required.
• Flexible and willing to work outside core business hours as required.

Technical Knowledge:

• Be qualified to at least one of the following levels.
• Cisco certified network associate (CCNA).
• Microsoft certified solutions associate (MCSA).
• Fortinet certified network security administrator (FCNSA)

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Job Description
An exciting opportunity exists for a talented IT Security Engineer to join a dynamic project team. The successful candidate shall be responsible for the following:

• Participate in the delivery cybersecurity through vulnerability and threat identification, incident detection and response, forensic investigations, Patch and Vulnerability Management.
• Engage with infrastructure and applications teams in mitigation and remediation efforts.
• Engage with other IT units to establish and enforce security best practices, protection objectives and process improvements.
• Review and make recommendations regarding on-premise, datacentre and cloud infrastructure, networking and security settings and posture.
• Create and maintain key metrics that are indicative of security posture of the infrastructure.
• Keep abreast of threat intelligence feeds to stay abreast of industry reports and emerging threat that may affe

Functions

• Lead cybersecurity initiatives in conjunction with Group Cybersecurity team.
• Design and implement security controls to safeguard and monitor events for information systems, enterprise applications and data.
• Lead the implementation of Information Security projects
• Drive internal and external vulnerability assessment, penetration tests engagements and manage results to remediation.
• Respond to escalated security events and drive security incident response processes to ensure timely resolution with minimal disruption.
• Design, document, and deploy secure infrastructure solutions to enhance and evolve the security posture of the business to ensure integrity, availability and confidentiality of all critical enterprise data.
• Provide expertise on security tools, including but not limited to firewalls, Web Application firewalls, IDS/IDP, anti-malware software
• Liaise with stakeholders in respect of operational implementation of security policies and best practices
• Prevent data loss and service interruptions by researching new technologies that will effectively protect the enterprise network.

Supervisory / Managerial Responsibilities:

• Ensure conformance to Cybersecurity Blueprint / Roadmap
• Provide inputs to company strategic plan on all initiatives to ensure that Security gaps / vulnerabilities are identified & closed
• Establish and ensure credibility through strong relationships, value-add to operations and professionalism

Experience

• Minimum of 5 years’ experience in an area of Security specialisation; with experience working with others
• Experience working in a Large organization and preferably in the Telecommunications industry
• Strong background as an Engineer/Architect in application security infrastructure and various network technologies to include devices such as firewalls, VPN, intrusion/extrusion detection, vulnerability & risk assessment tools, encryption technologies, virus/worm/malware prevention, E-business and web application technologies, Data Loss Prevention, whole disk & device encryption solutions, two-factor authentication, common Windows (desktop & server) platforms
• Experience with Microsoft, Solaris, Unix, Oracle and MSSQL
• Experience working in telecommunications industry
• Managing network and/or network security
• Knowledge should be current with information security best practices and global trends
• Knowledge of security best practices such as; defense in-depth, least privileges, need-to-know, separation of duties, access controls, encryption
• User accountidentity, authorization and authentication management.
• Security incident and event management
• Experience in researching new or emerging technologies and processes that may be incorporated as solutions to reoccurring security concern

Training:

• Penetration Testing
• Vulnerability life cycle management
• Advanced Security Incidence Reponse
• Systems Auditing,, Database Security, Firewall Design, Intrusion detection system administration Implementation
• Security enforcement on systems level, security audit and vulnerability management
• Telecommunications, Network, wireless & Internet Security

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Responsibilities

• Monitor and manage Data Center facilities to ensure the availability and performance.
• Supervise facility vendors and managed services partners in all support and maintenance activities.
• Daily checklist to ensure working of all Data centers parameters including Temperature, Power, and Telecom
• Ensure the Data Center is maintained at optimum temperature and humidity levels
• Schedule preventive maintenance on time with all vendors and ensure its effectiveness (UPS, Generator, Electrical Monitoring System, Fire alarm Etc.)
• Conduct assessment of operations risk and highlight them to the management and take risk- mitigation activities wherever possible.
• Ensure Cable Management of all Racks is proper and tidy
• Identify risks proactively and alerts management with possible rectification steps
• Ensure that proper housekeeping is done within the Data Canters
• Good understanding of Data center Tier level classification
• Recommendation of new and emerging cabling and other infrastructure components, adding value to the overall infrastructure solutions.
• Recommend adoption of various solutions related to infrastructure facilities and data center like, CCTV, Access Control, AC, UPS and Generator, etc.

Requirements

• Bachelor’s Degree in an IT relater field
• Minimum of 8 years’ experience in an enterprise datacenter environment
• Advanced understanding of network and datacenter facilities, design and layout
• Knowledge of database technology.
• Solid leadership skills.

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Responsibilities

• Monitor alerts related Server, Network, Storage and Database using Monitoring tools.
• Ensure 100% of committed deliverables are met.
• Sending required Reports and Dashboards.
• Ensure monitoring team follows the defined policies and procedures assigned to the Management of alerts raised by infrastructure elements.
• Perform daily health checks (Network, Servers & Datacentre).
• Perform operations based on the documented procedures.
• Ensure proper tracking of the alerts/requests received until closure.
• Ensure first cut notification about major incident sent to respective stake holders on preliminary information.
• Timely Escalate the issues to the next level & Communication will be sent to all the resolver groups.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering or a similar field.
• Minimum of 6 years experience as a NOC Engineer.
• Knowledge of Windows & Network Infrastructure.
• Excellent troubleshooting skills.