Jobs at Alfred & Victoria Associates

Job Purpose

• The purpose of this job role is to create long term relationships with the portfolio of assigned customers.
• The role serves to understand the customer's demands, plan on how to meet these demands, and generate sales for the company as a result.
• The job role ensures the sales of the company’s products and services within a defined line of business (LOB).
• Ensures consistent, profitable growth in sales revenues within the LOB through execution of agreed sales strategies.

Key Responsibilities

• Generate sales for a portfolio of accounts and reach the company's sales target.
• Identify new sales opportunities within existing accounts to maintain a client-account manager relationship by up-selling and cross-selling.
• Attending client’s meetings.
• Preparation of Proposal, bids and quotes.
• Participate in all sales meetings along with attendance of Tech shows as required.
• Ensure excellent customer satisfaction working with customers.
• Provide feedback from customers and ensure resolution of issues (if any).
• Maintain and update customer contact records.
• Identify / manage and escalate / solve conflicts with clients.
• Interact and coordinate with the sales team and other staff members in other departments working on the same account.
• Identify clients’ budgets.
• Meet targets and deadlines for accounts.

Key Result Area

• Achievement of the LOB’s sales target.
• Maintain a good working relationship with team members.
• A satisfied clientele portfolio.
• A cordial and efficient synergy between the sales team and the technical team.

Requirements
Experience & Education Requirements:

• A minimum of 4 years in sales role in an active capacity (IT Sector).
• A minimum qualification of first degree in any related field.
• Experience in a target-driven environment is an added advantage.

Knowledge Requirements:

• Market Knowledge.
• Product / Solutions Knowledge.
• Customers’ knowledge.
• Competition’s knowledge.

Skill Requirements:

• Negotiation skills.
• Good prospecting skills.
• Rapport building on skill.
• Active listening skill.
• Effective communication skills.
• Presentation skills.
• Effective writing skills.
• Relationship management skills.
• A passion for selling.
• Negotiation skills.
• Leadership skills.

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Responsibilities
OperationalResponsibilities:

• Daily follow up calls on registered clients and phone-in clients.
• Dispensing of drugs with instructions to the clients and subsequent drug balancing.
• Discharging and dispensing drugs to clients.
• Scheduling of appointment for clients.
• Carry out scan procedures.
• Needle pricking demonstration to clients
• Ensure dosage and protocols are written and sent to MD as appropriate.
• Donor recruitment and management.
• Ensure nurses work allocation is done weekly and same adhered to.
• Supervise the Nurses aids.
• Liaise with CLO in charge of Endoscopy for booking and counselling sessions.

Strategic Responsibilities:

• Coordinate the housekeepers and Nursing Aid Units.
• Coordinate all training related to Nursing activities.
• Organizing the Monthly IVF and U Forum and understanding infertility.
• Management of Endoscopy instruments and Drugs.
• Scheduling and monitoring clients for treatment.
• Work alongside the CLO’s on follow up and ensure nurses also comply.
• Oversee activities at the Nursing station and Clinic Table.
• Review and approve all requisition.
• Monitor Endoscopy procedures and report any theatre incidence to MD and CM for immediate action.
• Coordinate nursing activities of the Outstation Clinic.

Requirements

• Educational Qualification: B.Sc. in Nursing or its equivalent
• Professional Qualification: Registered Nurse or Midwife, Obstetrics and Gynaecology
• Work Experience: Minimum of 4 years’ work experience in a care provision and service-related role
• Age Requirements: Applicants must be at least 35 years old.

Technical Competencies:

• Medical and Surgical care
• Obstetric and gynaecological care
• Knowledge of medical software
• Pre-operative and Post-Operative care.

Managerial Competencies:

• Pro-activeness and alertness
• Teamwork
• Creativity
• Integrity
• Problem Analysis
• Process Improvement.

Behavioural Competencies:

• High Energy Level
• Good verbal and written communication
• Strong etiquette and empathy
• Good leadership and motivational skill
• Honesty
• Customer Orientation
• Attention to details
• Strong organizational skills, confident, friendly & approachable.