Job Opportunities at Smollan

Job Summary

• To provide IT support by Mobile Application Development, compile reports, dashboard roll-out and maintenance, and to further understand and execute the IT strategy, ensuring that management is updated on changes made

Key Responsibilities and Deliverables
Execution of IT Strategy:

• Understand the IT strategy in detail
• Execute the agreed stragey across the business
• Periodically update management on the changes made to the IT strategy.

Delivery of IT Solutions and Set-up of IT Infrastructure for New Business:

• Understand the business requirement as determined by the Country Manager
• Finalise scope document with the Country Head
• Set-up of IT infrastructure
• Develop IT applications and the subsequent testing and roll-out of these applications
• Monitor the functioning of IT applications.

Operations Support:

• Periodically monitor the security of IT systems in the company
• Provide remote/on-site support, co-ordinate with local contact to resolve issues
• Prepare and update system documentation and reports
• Prepare standard trouble shooting guide for recurring problems
• Maintain monthly dashboard and provide necessary information to the management
• Ensure 0% IT downtime across the country
• Proactively identify the possible breakdown/ issues
• Delivering support to existing business users; investigating and resolving application data errors, data discrepancies and queries
• Perform any other duties that may be assigned from time to time.

Development of IT Solutions:

• Provide innovative IT solutions as per the changing business needs and Technological changes
• Understand the new business requirement
• Prepare a network plan on proposed changes
• Redesign the application as per the requirements
• Conduct a pilot test before rolling out new solutions and offerings
• Prepare a communication deck for the changes done.

Requirements
Minimum Qualifications:

• Bachelor of Engineering (B.E.) in IT or Computer Science / Post Graduation Diploma course or Diploma in Advance (DAC) Computing.

Minimum Experience:

• 2 - 3 years experience in application development, troubleshooting and project management.

Salary
Market Related.

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Job Summary

• To ensure organisational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders.

Key Responsibilities and Deliverables
Effective Analysis and Reporting:

• Action/administer the structured schedule for all necessary reporting
• Screen operational reporting needs to ensure quality
• Generate and analyse reports to identify exceptions
• Assist with feedback on reporting when necessary
• Assist with Time in Motion studies where required and consolidating and analyse data
• Ensure operational reporting analysis, when required.

Effective Operational Systems:

• Maintain applicable databases
• Ensure regular meetings are held to discuss systems and processes
• Suggest and communicate recommended enhancements
• Collaborate with systems users and developers to ensure problems are resolved
• Conduct pre-launch systems checks
• Assist with the efficient roll-out of new software
• Support software users when necessary
• Monitor systems implementation and usage and identifying exceptions and escalate appropriately.
• Compile and submit reports for auditing purposes and implement suggestions.

Effective Administration:

• Order new equipment as and when required
• Support Operations on repairs processes for equipment maintenance
• Provide ongoing information regarding relevant policies, processes and procedures
• Conduct regular required audits
• Capture project-specific data and ensure quality and accuracy.

Requirements
Minimum Qualifications:

• Graduate / PG / Certification (Systems, MIS or BI tool).

Minimum Experience:

• 3 - 5 years experience in a Business Support / analytical environment preferably within FMCG
• Advanced excel experience.

Salary
Market Related.

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Key Responsibilities and Deliverables
Shelf Health and Effective Administration:

• Maintains store shelves by observing displays of company products
• Check quality continuously, respond to poor quality or damage
• Keep area clean, tidy and uncluttered including store room
• Observe and Maintain perfect store through maintaining inventory by restocking shelves with product from inventory; observing inventory levels; prompting supervisors to reorder when levels appear low; arranging for return for damaged products.
• Identify cross merchandising opportunities and ensure execution after approval
• Provides information by reporting growth, expansion, or closing of supermarkets in assigned territory.
• Timeously identify problems areas and communicate to relevant party for resolution
• Observe call cycle by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.
• Document data or Input data on Handheld Terminals (HHT) with integrity and observing data hygiene.
• Ensuring that the set sales targets are achieved.
• Daily collection sales orders from the outlets.
• Observe layout and themes according to the planograms.
• Maintain Minimum number of stores required.
• Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management through supervisors; removing promotions at end of special promotion period.

Customer / Client Satisfaction:

• Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensure professional appearance and conduct
• Ensure company uniform is clean and tidy
• Maintains customer relationships by visiting store, (modern trade outlets) & General Trade outlets and answering their questions; responding to special requests; describing product features.
• Knowledge of competitor Products and Positioning of our brands in the market.

Effective teamwork and self-management:

• Maintains quality results by following and enforcing standards.
• Demonstrate consistent application of internal procedures
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
• Responsible for own career pathing and initiative
• Updates job knowledge by participating in educational opportunities; as organized by learning and development officer.
• Performing any other duties as may be assigned from time to time.

Requirements

• Grade D+ (D Plus) in Secondary Education
• 3 months’ experience in Merchandising 
• Valid motorbike / vehicle licence
• Own motorbike / vehicle

Salary
Market Related.

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Key Responsibilities and Deliverables
Manage promotional activity:

• Facilitate the implementation of promotion grids
• Ensure field force are informed about time frames for promotions
• Communicate promotional activities to field force
• Ensure understanding of objectives of various promotions
• Ensure POS material is delivered to stores
• Ensure sufficient stock has been ordered within required timeframes
• Ensure promotional activities have been implemented and maintained
• Provide feedback to relevant stakeholders
• Monitor competitor’s new innovations
• Analyses and manage data integrity (Field comms).

Achieve POP objectives:

• Ensure generic Planograms are implemented
• Ensure store-specific planograms and category flows are implemented and maintained
• Provide feedback to Clients with regards to forward share changes
• Ensure forward share is reflected on shelf as per rate of sale
• Ensure market share is reflected in the category
• Ensure shelf health is implemented and maintained.

Effective and efficient achievement of targets:

• Communicate sales targets to the Field Force
• Increase volumes in stores
• Identify in-store cross-merchandising opportunities
• Ensure stock pressure is applied
• Ensure forward share reflects Rate of Sales (ROS)
• Monitor in-store pricing
• Ensure out-of-stocks are limited
• Ensure sufficient ordering of stock on Nominated Order Day (NOD)
• Ensure delivery of stock as per Nominated Delivery Day (NDD)
• Minimise credit notes
• Monitor sales to ensure sales targets are achieved
• Drive ad-hoc promotions to increase sales
• Develop alternative strategies to increase sales
• Ensure timeous promotional activities are implemented.

Control expenses:

• Pro-active operational excellence
• Manage the resources required to ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation
• Continuous monitoring of service delivery
• Ensure implementation of systems to promote efficiency
• Implementation of sales initiatives and value-adding store operations
• Ensure all company assets are maintained according to company policy
• Manage staff in-store book communication and feedback.

Highly effective business insights and execution:

• Identify and act on new business opportunities
• Share information with relevant stakeholders
• Effective data collection and analysis
• Provide insights for improvements and new ways of driving sales:
• Plan and implement sales operations for clients and customers based on the analysis of sales data
• Monitor and evaluate new innovations
• Monitor competitor’s new innovations.

Stakeholder engagement:

• Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
• Provide continuous feedback as per client requirements
• Compile regular reports to relevant stakeholders
• Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries)
• Liaise with customers and depot’s (stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms)
• Compile trade visit reports
• Compile trade contact reports
• Compile regular reports to Regional Managers
• Conduct review meetings with client
• Provide feedback via feedback platform (e.g. IVR / Grapevine / Field Comms / Manual tracking).

Monitor new innovation:

• Inform field force of new innovations
• Monitor speed to market
• Monitor stock in DC
• Negotiate new or existing listings in stores with store managers
• Distribute trade presenters to Field Force and customers
• Provide feedback to clients
• Monitor sales
• Manage staff in-store book comm. and feedback.

Effective People Management:

• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound
• people management:
• Recruitment and selection, induction and orientation, training and development, rewards and remuneration, succession planning and performance management
• Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
• Ensure accurate in-store administration, provide updated stocking files and support staff with in-store conflict/issues
• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing.

Effective teamwork and self-management:

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
• Manage own career development by staying abreast of any technical and industry change.

Requirements

• Degree in Sales & Marketing/Business Management/ Commerce or any
  relevant Degree
• Valid Driver’s license and own vehicle 
• 2 - 3 years sales experience in FMCG environment at a managerial/
  supervisory level.

Salary
Market Related.