Internal Services Officer at Amaiden Energy Nigeria

Job Responsibilities

• Supervise cleaning contractor personnel and ensure daily office inspection. 
• Ensure good environment and ambience across all office areas and meeting rooms. 
• Manage coffee/tea vending machines and potable water dispensers. 
• Coordinate refills, servicing, and contractor performance. Manage booking and usage of meeting rooms and common facilities. 
• Ensure proper setup, housekeeping, and technology readiness for all bookings. 
• Administer mailroom operations, manage courier service contracts, and ensure timely dispatch and receipt of all correspondence and parcels. Oversee gardening and grounds maintenance contractors.
• Coordinates and supervises the activities of all service contractors including catering/food vendors, mailroom, courier services, potable water suppliers, cleaning, and gardening contractors. 
• Track contractor performance against Service Level Agreements. Identify non-conformances and initiate corrective actions in a timely manner. 
• Liaise with HSE Representatives, ensure proper safety devices are installed and operational at all event sites/venues. 
• Verify contractor HSE compliance before and during service delivery. Carry out daily inspection of office premises to verify contractor service quality, address deficiencies promptly, and maintain a professional office environment.
• Produce monthly KPI reports covering all internal service functions: helpdesk resolution rates, event delivery performance, contractor compliance, and budget utilization Produce reports and minutes of meetings of important corporate events. 
• Distribute to event owners and archive for records. 
• Maintain accuracy of all records and documentation for services rendered, payments, contractor engagements, and event activities. 
• Provide timely ad-hoc reports and briefings to the Manager, Estate Services and DGM as required.

Job Requirements

• HND or B.Sc. in Public Administration, Business Administration, Hospitality Management, or a related discipline
• Minimum 5 years of experience in facilities/office administration, events management, or a related internal services role within a large corporate or oil & gas environment.
• Proficiency in computer applications (MS Office Suite), reporting tools, and facilities/helpdesk management systems.
• Excellent communication and interpersonal skills; customer-service orientation; responsiveness; ability to interface professionally with senior executives and external VIPs.
• Excellent organizational and multitasking abilities; ability to manage multiple concurrent events and service streams without compromising quality.
• Basic understanding of COMPANY HSE standards and procedures; ability to enforce HSE compliance among contractors and at event venues.
• High level of personal integrity in dealings with contractors and vendors; ability to handle sensitive meetings and VIP information with discretion.