Jobs at Tezza Business Solutions Ltd

Job Overview

• As an In-Store Brand Representative, you will be the face of the client business, engaging customers, driving sales, and educating shoppers on our sleep solutions. Your role is crucial in creating a welcoming in-store experience, demonstrating product benefits, and ensuring customers leave with the perfect mattress for their needs.

Key Responsibilities

Customer Engagement & Sales

• Greet and assist walk-in customers with a friendly, professional demeanor.
• Conduct product demonstrations, highlighting features (e.g., orthopedic support, cooling technology).
• Guide customers through the selection process based on their sleep preferences and budget.
• Achieve and exceed monthly sales targets through consultative selling.

Product Knowledge & Education

• Master detailed knowledge of mattress collections (e.g., Royal Ortho, Memory Foam, Luxury Series).
• Explain sleep health benefits (e.g., pressure relief, spinal alignment) to customers.
• Stay updated on promotions, financing options, and warranty policies.

Store Operations & Merchandising

• Ensure showroom displays are clean, organized, and visually appealing.
• Assist with inventory checks and report stock shortages.
• Process sales transactions and follow up with leads via phone/email.

Customer Relationship Management

• Build rapport with customers to encourage repeat business and referrals.
• Address complaints or concerns professionally, escalating issues when needed.
• Collect feedback to share with the marketing and product teams.

Qualifications & Skills

• Education: Minimum OND/HND in Sales, Marketing, Business, or related field.
• Experience: 3+ years in retail sales (furniture, mattresses, or appliances preferred).

Skills

• Exceptional communication and active listening.
• Persuasive selling techniques without being pushy.
• Basic tech proficiency (POS systems, CRM tools).
• Being active on social media with a positive handle is a plus.

Traits

• Passion for customer service and sleep wellness.
• High energy, patience, and a problem-solving attitude.
• Ability to stand for extended periods and assist with light mattress adjustments.

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Job Overview

• As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice. Top performers handle 70+ daily interactions with a 85% satisfaction rating.

Key Responsibilities

• Customer Engagement (60%)
• Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
• Diagnose sleep needs to recommend mattresses (e.g., "For your back pain, our Royal Ortho...")
• Convert 20% of service calls to sales.
• Resolve complaints (delays, warranty claims) within 24hrs
• Escalate complex cases using our internal system
• Log 100% of interactions in CRM
• Adhere to 8-second pickup time SLA

Qualifications Preferred candidate:

• 2+ years call centre experience (sales/support)
• Tech proficiency: CRM tools, Google Suite
• Typing speed: 35wpm+
• Background in retail/furniture sales
• Multilingual (Yoruba/Pidgin for local customers)
• Being active on social media with a positive handle is a plus.

Compensation & Perks

• Base Pay: ₦100,000 - ₦150,000
• Performance Bonus: Up to ₦30,000/month
• Sales Commission: 3% on converted calls
• Transport Allowance: ₦15,000/month