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  • Posted: Jun 27, 2025
    Deadline: Not specified
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  • Tezza”(te-zza) from the Italian word "Completezza” embodies our commitment to providing IT and Business Solutions that are comprehensive, through and complete. We specialize in providing personalized Software Quality Assurance and Testing Services within a streamlined, phased delivery channel. With a primary goal of putting technological solu...
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    Call Centre Agent (Customer Support & Sales)

    Job Overview

    • As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice. Top performers handle 70+ daily interactions with a 85% satisfaction rating.

    Key Responsibilities

    • Customer Engagement (60%)
    • Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
    • Diagnose sleep needs to recommend mattresses (e.g., "For your back pain, our Royal Ortho...")
    • Convert 20% of service calls to sales.
    • Resolve complaints (delays, warranty claims) within 24hrs
    • Escalate complex cases using our internal system
    • Log 100% of interactions in CRM
    • Adhere to 8-second pickup time SLA

    Qualifications Preferred candidate:

    • 2+ years call centre experience (sales/support)
    • Tech proficiency: CRM tools, Google Suite
    • Typing speed: 35wpm+
    • Background in retail/furniture sales
    • Multilingual (Yoruba/Pidgin for local customers)
    • Being active on social media with a positive handle is a plus.

    Compensation & Perks

    • Base Pay: ₦100,000 - ₦150,000
    • Performance Bonus: Up to ₦30,000/month
    • Sales Commission: 3% on converted calls
    • Transport Allowance: ₦15,000/month

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Tezza Business Solutions Ltd on tezzasolutions.catsone.com to apply

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