Call Centre Agent (Customer Support & Sales) at Tezza Business Solutions Ltd

Job Overview

• As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice. Top performers handle 70+ daily interactions with a 85% satisfaction rating.

Key Responsibilities

• Customer Engagement (60%)
• Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
• Diagnose sleep needs to recommend mattresses (e.g., "For your back pain, our Royal Ortho...")
• Convert 20% of service calls to sales.
• Resolve complaints (delays, warranty claims) within 24hrs
• Escalate complex cases using our internal system
• Log 100% of interactions in CRM
• Adhere to 8-second pickup time SLA

Qualifications Preferred candidate:

• 2+ years call centre experience (sales/support)
• Tech proficiency: CRM tools, Google Suite
• Typing speed: 35wpm+
• Background in retail/furniture sales
• Multilingual (Yoruba/Pidgin for local customers)
• Being active on social media with a positive handle is a plus.

Compensation & Perks

• Base Pay: ₦100,000 - ₦150,000
• Performance Bonus: Up to ₦30,000/month
• Sales Commission: 3% on converted calls
• Transport Allowance: ₦15,000/month