Jobs at TalentSquare

Job Summary

• The HR  Manager will play a pivotal role in driving strategic and data-centric HR initiatives that enhance operational efficiency, employee engagement, and organizational growth.
• The role requires a forward-thinking professional capable of designing and executing transformational programs that align HR strategies with business goals in a dynamic and fast-paced retail environment.

Key Responsibilities
Workforce and Organizational Development:

• Lead the design and implementation of organizational structures that support strategic business objectives.
• Evaluate and redesign job roles, reporting lines, and team structures to improve efficiency and collaboration.
• Develop change management strategies to support business transformation initiatives.
• Facilitate organizational assessments to identify strengths, weaknesses, opportunities, and risks within teams or functions.
• Partner with Learning & Development teams to create programs that support leadership development and employee career progression.

People Analytics & Workforce Insights:

• Develop and execute a people analytics strategy that supports the business objectives.
• Analyse workforce data to identify trends, opportunities, and challenges, providing actionable insights to stakeholders.
• Design and maintain HR metrics, and KPIs to measure workforce performance and HR effectiveness.
• Conduct predictive and prescriptive analytics to anticipate workforce needs, attrition risks, and skills gaps.
• Provide insights to support workforce planning, and talent optimization strategies.

Talent Management & Strategy:

• Collaborate with department heads to design and implement strategies for talent acquisition, development, and retention.
• Evaluate the effectiveness of HR programs and interventions using data-driven methods.
• Support performance management systems through analytics and reporting on employee productivity and engagement.

Data Governance & Compliance:

• Establish and maintain data governance policies for HR data to ensure accuracy, security, and compliance.
• Ensure alignment with local labour laws and data protection regulations (e.g., GDPR, NDPR).

Stakeholder Collaboration:

• Act as a strategic advisor to senior management by presenting workforce insights to inform business decisions.
• Work closely with department heads and teams to translate business challenges into people analytics solutions.
• Train HR team members and line managers on interpreting data insights and applying them effectively.

Technology & Tools:

• Lead the adoption of advanced HR technology and analytics tools, such as HRIS, applicant tracking systems (ATS), and business intelligence software.
• Identify opportunities for automation and system enhancements to improve HR operations.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, or a related field; advanced degree or certification (e.g., CIPD, SHRM) is an advantage.
• Experience in the E-commerce, Fashion or Retail sector will be highly desirable.
• Needed experience of 7 to 10 years of progressive HR experience, with at least 3 years in HR Consulting; especially in areas of transformation or change management roles.
• Proven track record of leading HR transformation projects in a fast-paced, dynamic environment.
• Strong understanding of HR technologies, data analytics, and process improvement methodologies.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication and presentation skills, with the ability to simplify complex data for diverse audiences.
• Strong stakeholder management and interpersonal skills.
• Strategic thinking and ability to align people analytics with organizational goals.
• Adaptability to work in a dynamic and fast-paced retail environment.

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Job Description

• We are seeking a highly skilled and results-oriented Ecommerce Operations Lead to join their team.
• The Ecommerce Operations Lead will be responsible for the day-to-day management and optimization of our ecommerce operations.
• This role requires a strategic thinker with a strong operational focus to drive online sales growth and customer satisfaction.

General Responsibilities

• Oversee the entire ecommerce operations lifecycle, including order processing, fulfilment, shipping, and returns.
• Develop and implement strategies to improve website performance, conversion rates, and customer experience.
• Manage inventory levels and optimize stock allocation across multiple channels.
• Collaborate with marketing and sales teams to develop and execute effective ecommerce campaigns.
• Analyze ecommerce data to identify trends, opportunities, and areas for improvement.
• Manage relationships with third-party logistics providers and ecommerce platforms.
• Ensure compliance with all relevant ecommerce regulations and policies.

Core Responsibilities:

• Efficient Order Execution: Coordinate end-to-end order fulfilment, optimizing logistics for timely delivery and high service standards.
• Data Analytics Utilization: Leverage data analytics tools to track performance, identify trends, and inform operational decisions.
• Operational Efficiency Analysis: Analyse operational data to optimize processes, reduce costs, and enhance overall efficiency.
• Platform Management: Ensure seamless platform operation, maintenance, and optimization for enhanced user experience and sales.
• Inventory Management: Oversee inventory levels, allocation, and forecasting to prevent stockouts and overstocks.
• Customer Experience: Drive improvements in customer satisfaction through efficient order processing, timely shipping, and effective returns management.
• Shopify and Odoo Management: Oversee platform management, order processing, and customer account management on Shopify and Odoo.
• 3PL Relationship Management: Manage relationships with third-party logistics providers to optimize fulfilment operations.

Requirements and Qualifications

• Bachelor's Degree in Business, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in ecommerce operations management.
• Proven track record of driving ecommerce growth and profitability.
• Strong analytical skills with a data-driven approach to problem-solving.
• Experience with ecommerce platforms (e.g., Shopify, Odoo, Magento, WooCommerce).
• Excellent project management and organizational skills.
• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.

Strong Advantage with:

• Experience in ecommerce (fashion) and retail environment.
• Proficiency in developing web applications with HTML, CSS, HTL, and JavaScript